Making An Unattended Call; Caller Information Presentation - Avaya B199 Manual

Telephony operations
5. Wait for the transfer target to answer, explain the reason for calling, and do one of the
following:
• To transfer the call, tap Call Transfer.
• To drop the call with the transfer target and return to the initial call, tap Cancel.
6. To end the call, tap Hang up.

Making an unattended call

About this task
Use this procedure to transfer an active call without consultation with the transfer target.
Before you begin
Make sure you are on an active call.
Procedure
1. Tap the Arrow Right icon.
The phone displays the side menu. This menu shows the contact number for the transfer,
the Attended Transfer and Unattended Transfer buttons.
2. Tap Unattended Transfer.
The phone opens the Call Transfer view.
3. Do one of the following:
• Dial the number of the transfer target manually.
• In the Contacts or Recent tab, select the number of the transfer target.
• To return to the initial call, tap Back to Call on the top of the screen. In this case, start
the procedure from the beginning to transfer the call.
4. Tap the Call Transfer button.
The phone transfers the call to the transfer target.

Caller information presentation

B199 Conference Phone displays the calling person information. For example, you can see the
contact name or phone number. This information is available on the Incoming Call, Active Call,
and Recent Call List screens.
The phone can show the following data:
• Caller name: Usually specifies the contact name.
• Caller ID: Usually specifies the caller phone number.
September 2021 Using Avaya Conference Phone B199
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