Call Transfer; Making An Attended Transfer - Avaya B199 Manual

3. (Optional) Repeat the contact search procedure to find a contact card.

Call transfer

B199 Conference Phone supports the Call Transfer feature for you to direct an ongoing phone
call to another person. The transfer can be attended or unattended.
The Attended Transfer is when you notify the transfer target person of the transfer. If the person
accepts the call, then the phone transfers it over to the transfer target.
The Unattended Transfer is when you do not notify the transfer target person of the transfer. The
phone automatically transfers the call when you dial the required phone number.
Note:
The Call Transfer feature is available only for the regular phone calls and not for the
conference calls.

Making an attended transfer

About this task
Use this procedure to transfer a call to another extension after consultation with the transfer target
person.
Before you begin
Make sure you are on an active call.
Procedure
1. Tap the Arrow Right icon.
The phone displays the side menu. This menu shows the contact number for the transfer,
the Attended Transfer and Unattended Transfer buttons.
The other person is on hold during the transfer procedure.
2. Tap the Attended Transfer button.
The phone opens the Call Transfer view.
3. Do one of the following:
• Dial the number of the transfer target manually.
• In the Contacts or Recent tab, select the number of the transfer target.
• To return to the initial call, tap Back to Call on the top of the screen. In this case, start
the procedure from the beginning to transfer the call.
4. Tap the Call Transfer button.
The call transfer target phone starts ringing.
September 2021 Using Avaya Conference Phone B199
Comments on this document? infodev@avaya.com
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