TCL 20 Pro 5G Manual
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TCL 20 Pro 5G Manual

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Summary of Contents for TCL 20 Pro 5G

  • Page 2 Alternatively, choose Settings > System > About phone > Status > IMEI information on the phone itself. Obtaining warranty service First follow the advice in this guide or go to www.tcl.com/global/en/service-support- mobile.html. Then check hotlines and repair centre information through www.tcl. com/global/en/service-support-mobile/hotline&service-center.html Viewing legal information On the phone, go to Settings >...

  • Page 3: Table Of Contents

    IR Remote ...................29 Apps and features ..................30 Phone ....................30 Contacts ....................35 Messages ....................38 Calendar ....................41 Clock ....................42 Calculator ....................45 TCL apps .....................46 Other applications ................46 Google applications ................46 Settings ......................49 Wi-Fi ....................49 Bluetooth .....................50 SIM card & mobile network ..............51...
  • Page 4 4.11 Smart Manager ...................61 4.12 Security & biometrics ................61 4.13 Location ....................62 4.14 Privacy....................62 4.15 Apps ....................62 4.16 Storage ....................62 4.17 TCL Account ..................63 4.18 Accounts....................63 4.19 Digital Wellbeing & parental controls ..........63 4.20 Google ....................63 4.21 Accessibility ..................63 4.22 System ....................64 FOTA upgrade .....................66...

  • Page 5: Basics

    Basics Device overview Headset connector Microphone IR light Receiver Front Camera Touch screen Fingerprint sensor Back button Recent apps Home button Microphone SIM card slot/ Speaker microSD card slot USB Type-C...
  • Page 6 Multiple rear cameras RGB/Light sensor flash Volume keys Smart key sensor Power key area Wireless charging area Smart key (left of the device) • Smart key settings are available at: Settings > Button & gestures > Smart key. Or touch Smart key in the app list.
  • Page 7 Recent apps • Touch to view applications you’ve recently accessed. Power key (right of the device) • Press: Lock the screen/Light up the screen. Press twice to quickly open the camera. To set, touch Settings > Button & gestures > Power key > Quick launch camera. In call mode, end a call when Settings >...

  • Page 8: Getting Started

    Getting started Setting up Inserting or removing the SIM/microSD card Insert the provided SIM pin into the hole. Pull out the SIM tray. Place the SIM card or microSD card into the tray slot and carefully close the SIM tray. ...
  • Page 9 Your phone only supports nano-SIM cards. Do not attempt to insert other SIM types; otherwise this may cause damage to your phone. Charging the battery You are advised to fully charge the battery ( ). Charging status is indicated by a percentage displayed on screen while the phone is powered off.

  • Page 10: Home Screen

    Powering on your phone Hold down the Power key until the phone powers on, unlock your phone (Swipe, PIN, Password, Pattern, Fingerprint or Face recognition) if necessary and confirm. The Home screen is displayed. If you do not know your PIN code or forget it, contact your network operator. Be sure to keep your PIN code secure.
  • Page 11 Using the touchscreen Touch To access an application, touch it with your finger. Touch and hold To enter the available options for an item, touch and hold the item. For example. Select a contact in Contacts and touch and hold it. An options list will then appear. Drag Place your finger on the screen to drag an object to another location.
  • Page 12 Status bar From the status bar, you can view both phone status (on the right side) and notification information (on the left side). Drag down the status bar to view notifications and drag again to enter the quick settings panel. Touch and drag up to close it.
  • Page 13 Quick settings panel Touch and drag down from the top of the screen twice to open the Quick settings panel. You can enable or disable functions or change modes by touching the icons. Touch the Edit icon to customise your Quick settings panel. Touch to customise your Quick settings panel.
  • Page 14 Swipe to unlock the screen Press the Power key once to light up the screen, swipe up the screen to unlock the screen. Double touch to enter the detailed screen Swipe up to unlock the screen Swipe right to Swipe left to enter Phone enter Camera Enter a password to unlock the screen...
  • Page 15 Use Fingerprint unlock Touch the fingerprint sensor with an enrolled finger to unlock the screen. Personalising your Home screen You can touch and hold a folder, an application or a widget and drag the item to your preferred Home screen. Reposition Touch and hold an item and drag it to the desired position and then release.
  • Page 16 Consult recently used applications To consult recently used applications: • Touch the Recent apps key. • If Settings > Button & gestures > System navigation > Gesture navigation is set, swipe up from the bottom of the screen and hold for at least 0.3s. Touch a thumbnail in the window to open the application.

  • Page 17: Text Input

    Volume adjustment Press the Volume key to adjust the Media volume. Touch the icon to adjust Ring, Alarm and Notification volume. Text input Using the Onscreen Keyboard Onscreen Keyboard settings Touch Settings > System > Language & input, touch the Virtual keyboard you want to set up and a series of settings will become available.
  • Page 18 Android keyboard Enter recipient numbers or select from contacts Touch to send the SMS or MMS message Touch and hold to switch language Touch to input a full stop Touch and hold to select symbols Touch to switch between "abc/Abc" mode Touch and hold to switch to "abc/ABC"...
  • Page 19 Text editing You can edit text which you have entered. • Touch and hold or double touch within the text you want to edit. • Drag the tabs to change the amount of text to edit. • The following options will appear: Cut, Copy, and Share. You can also insert new texts if preferred •...

  • Page 20: Multimedia Applications

    Multimedia applications Camera ............Before using the camera, make sure that you remove the protective lens cover to avoid it affecting your picture quality. Launch Camera There are multiple ways to open the Camera app. From the Home Screen From the home screen, touch Camera From the Lock Screen When the screen is locked, press the Power key once to light up the screen, then swipe left on the camera icon in the lower right corner to open the camera.
  • Page 21 Select filter s Flash mode: Touch to turn on/off the camera flash WARNING: Keep a safe distance when using the flash. Do not point the flash toward people’s or animals’ eyes. Take a timed photo Take HDR photos Zoom in/out Switch between front/back camera Take a photo Touch to access settings...
  • Page 22 To take a photo The screen acts as the viewfinder. First, position the object or landscape in the viewfinder, touch the screen to focus if necessary. Touch to capture. The photo will be automatically saved. You can also touch and hold to take burst shots, the maximum number is 20.
  • Page 23 Turn on/off Super anti-shake Turn on/off HDR Touch to access settings View the photos or videos you have taken Touch to start video recording. Touch the left part of this icon to take a picture during video recording. Touch the right part of this icon to pause video recording and touch continue.
  • Page 24 HIGH PIXEL: When capturing pictures the device will use the 48M rear camera or 32M front camera. The photos are larger and more detailed than pictures taken in auto mode. This mode works only in partially bright scenes, such as when the sun is shining.
  • Page 25 • Dark shot: Turn on to take great pictures in a dark environment. • Volume button function: Touch to customise the Volume button to Shutter, Zoom or Volume when using camera. • Touch to capture: Touch to turn on/off. When activated, the image will be captured by simply touching the viewfinder screen.

  • Page 26: Gallery

    Gallery ............Gallery acts as a media player for you to view photos and play videos. In addition, a set of further operations to pictures and videos are available for selection. To view the photos you have taken, touch from the Home screen. Tap to access more options Explore Explore collects photos into groups making them more easy to find...
  • Page 27 Working with pictures You can work with pictures by rotating or cropping them, sharing them with friends, setting them as a contact photo or wallpaper, etc. Find the picture you want to work on, and touch the picture in the full-screen picture view.
  • Page 28 Album management When there are many pictures and videos, you can manage your albums for convenient viewing. Create an album to create and name a new album. Select the pictures or videos you want to include in it by tapping to copy or move them.

  • Page 29: Music

    Hide album Touch and hold the album you want to hide, touch > MOVE. The album contents will be hidden from Moments. Music .............. You can play music files stored on your phone or microSD card. To play a music file, swipe up on the Home screen, then touch Music More options Search for a song Play or pause...

  • Page 30: Ir Remote

    IR Remote ............IR Remote through infrared sensor to help you remote control home appliances anytime, anywhere, to solve the pain caused by excessive household appliances, provide 10 remote control device functions . Home appliances such as TV, Set-up Box , AIRCON, Net box, DVD, Air cleaner, Fan, Power amplifier, Water heaters. 1.

  • Page 31: Apps And Features

    Apps and features Phone ............. Making a call To make a call, touch in the Favourites tray. View the call's detailed information Call logs Show the dial pad Favourite numbers Contacts...
  • Page 32 Touch and hold to access voicemail Enter the desired number from the dial pad and touch to place the call or select a contact from Contacts or Call logs by sliding or touching tabs, then make the call. The number you entered can be saved to Contacts by touching Create new contact or Add to a contact.
  • Page 33 Answering or rejecting a call When you receive a call: • Press ANSWER, or swipe up the icon to answer; • Press DECLINE, or swipe down the icon to reject; • Touch to reject the call by sending a preset message. Calling your voicemail Your voicemail is provided by your network to avoid missing calls.
  • Page 34 During a call To adjust the volume during a call, press the Volume up/down key. End the current call. Touch to mute the current call. Touch this icon again to unmute the call. Display the dial pad. Touch to activate the speaker during the current call. Touch this icon again to deactivate the speaker.
  • Page 35 To avoid accidental operation of the touchscreen during a call, the screen will be locked automatically when you put the cellphone close to your ear; and it will be unlocked when the cellphone is taken away from your ear. Managing multiple calls With this phone you can handle multiple calls at the same time.

  • Page 36: Contacts

    Contacts ............Contacts enables quick and easy access to the contact you want to reach. You can view and create contacts on your phone and synchronise these with your Gmail contacts or other applications on the web or on your phone. Consult your Contacts To see your contacts, touch from the App drawer.
  • Page 37 Adding a contact Touch in the contact list to create a new contact. You are required to enter the contact's name and other contact information. By scrolling up and down the screen, you can move from one field to another. Touch to save Select a picture or take a photo for the Phone contact Touch to open available labels...
  • Page 38 Using the Quick contact panel Touch a contact to open the Quick contact panel. • Touch or the number to make a call. • Touch to send a message. • Touch to make a video call. The icons available on the Quick contact panel depend on the information you have for the contact and the applications and accounts on your phone.

  • Page 39: Messages

    Accounts Contacts, data or other information can be synchronised from multiple accounts, depending on the applications installed on your phone. from the contacts list and touch Settings > To add an account, touch Accounts > Add account, or from the home screen, touch Settings > Accounts > Add account.
  • Page 40 Sending a text message • To add recipients, enter a mobile phone number or select a contact in the To bar. • Touch the Text message bar to enter the text of the message. • When finished, touch to send the text message. Specific letters (accented) will also increase the size of the SMS.
  • Page 41 Manage messages When receiving a message, will appear on the Status bar as a notification. Drag down the Status bar to open the Notification panel. Touch the new message to open and read it. You can also access the Messages application and touch the message to open it.

  • Page 42: Calendar

    Calendar ............Use Calendar to keep track of important meetings, appointments, etc. To view the calendar and create events, open the Google apps folder from the Home screen, then touch Calendar. Multimode view You can display the Calendar by Schedule, Day, 3 days, Week, or Month, touch to select.

  • Page 43: Clock

    Event reminder If a reminder is set for an event, the upcoming event icon will appear on the Status bar as a notification when the reminder time arrives. Touch and drag down the Status bar to open the notification panel, touch an event name to view the Calendar notification list.
  • Page 44 Timer From the Clock screen, touch Timer to enter. • Touch the provided time to start the countdown directly. Or • Set the time. Touch to start the countdown. • Touch to pause. • Touch to reset.
  • Page 45 Stopwatch From the Clock screen, touch Stopwatch to enter. • Touch to start the Stopwatch. • Touch to pause. • Touch to reset. • Touch to share. Adjust Clock settings Touch to access Clock and Alarm settings.

  • Page 46: Calculator

    Calculator ............To solve mathematical problems with Calculator, swipe up from the home screen, then tap Calculation history Touch to switch between Basic calculation and Scientific calculation For more options about Currency and Unit conversion Touch to delete digits one by one...

  • Page 47: Tcl Apps

    TCL+ ....................TCL+ helps you to learn more about news and trends within TCL, improve your smartphone experience, find our latest social media posts, etc. Support centre ................
  • Page 48 Chrome A web browser with which you can surf the internet. Your bookmarks, browsing history, and settings across all devices with the browser installed can be synchronised with your Google account. Gmail As Google's web-based email service, Gmail is configured when you first set up your phone.
  • Page 49 A video chat mobile app. With phone numbers verified, users can easily video call people from their contact list. Photos Google Photos stores and backs up your photos and videos. It also automatically analyses photos and organises them into groups, so that you can quickly find the photos you need.

  • Page 50: Settings

    Settings.......... To go to Settings, swipe up from the Home screen or swipe left and then tap Settings You can also swipe down from the notification panel and touch Wi-Fi You can connect to the internet when your phone is within range of a wireless network.

  • Page 51: Bluetooth

    Bluetooth Bluetooth is a short-range wireless communication technology that you can use to exchange data, or connect to other Bluetooth devices for various uses. To turn on Bluetooth • Touch Settings > Bluetooth. • Turn on Your device name will appear on screen. To rename your device •...

  • Page 52: Sim Card & Mobile Network

    Super Bluetooth Once two or more BT devices are connected, Super Bluetooth will be enabling you to adjust the volume and audio balance of each BT device, and calibrate a connected speaker to better synchronise sound with the video on your smartphone. To get a better listening experience, we suggest that your device connects with up to four audio devices simultaneously.
  • Page 53 The default setting for the 5G network switch is ‘On’, allowing you to enjoy surfing the internet using a fast network service. • Smart 5G: Smart 5G function will help to save battery life by limiting 5G network usage in some situations. •...

  • Page 54: Connected Devices

    Connected devices Virtual private networks (VPNs) allow you to connect to the resources inside a secured local network from outside that network. VPNs are commonly deployed by corporations, schools, and other institutions so that their users can access local network resources when not inside that network, or when connected to a wireless network.
  • Page 55 Phone & Tablet connection Before using the Cast function, please ensure that both your phone and tablet have Wi-Fi and Bluetooth turned on. Only TCL 9295G and 9296X models support this function. Touch Multi-Screen on your tablet, a pop up window will then appear on your phone.
  • Page 56 To connect your phone to the computer • Use the USB cable that came with your phone to connect the phone to a USB port on your computer. You will receive a notification that the USB is connected. • Open the Notification panel and choose the way which you want to transfer files or touch Settings >...

  • Page 57: Home Screen & Lock Screen

    Home screen & lock screen With this menu, set your home apps, choose your favourite wallpapers and theme styles, etc. Flip cover mode Turn on Flip cover mode for full functionality of your flip cover. Pocket mode Turn on Pocket mode to prevent accidental operations from being carried out on your phone when it's in your pocket or bag.
  • Page 58 Sleep Set screen timeout. Font size Slide to make the text on screen smaller or larger. Auto-rotate screen Select whether the screen rotates automatically or not. Status bar & dotch With this menu, you can turn on/off show network speed, set the style of the status bar, select whether notification icons are folded and how the battery percentage is displayed.

  • Page 59: Sound & Vibration

    Sound & vibration Use the Sound & vibration settings to configure many aspects of call ringtones, music, and other audio settings. Phone ringtone & vibrate Set your incoming call ringtone, turn on/off also vibrate for calls, or opt for the phone to vibrate only.

  • Page 60: Advanced Features

    Power key To turn on/off the quick short functions about the Power key, as well as the Power key menu. Smart Key You can customise a variety of powerful features to make the use of the phone more convenient. Touch Single press, Double press or Long press, then set Action as Open an app or Open a feature, and then set a shortcut for an App or a feature.
  • Page 61 Fingerprint Quick Launch NOTE: You need to set a pattern, PIN, or password + fingerprint before using this option. Turn on to enable Fingerprint Quick Launch. When the phone screen is locked, touch and hold the fingerprint to open the quick start panel, then slide your finger toward the app you wish to quickly launch.

  • Page 62: Smart Manager

    4.11 Smart Manager Smart Manager ensures your phone is operating in top form by automatically scanning and optimising data usage to preserve battery levels, manage storage and protect against security threats. Restricting auto-start apps can make the system run faster and extend battery life. You can also do some options manually for further optimisation.

  • Page 63: Location

    App lock Apps lock can effectively protect your privacy by locking some apps with a pattern or fingerprint. Go to Settings > Security > Apps lock to set the lock format, lock time and choose the apps you want to lock. Others You can also set Quick assistance, SIM card lock, Screen pinning, etc.

  • Page 64: Tcl Account

    4.17 TCL Account TCL Account provides users with a management service for TCL devices and apps. 4.18 Accounts Touch to add, remove, and manage your email and other supported accounts. You can also use these settings to control the options for how all applications send, receive and synchronise data;...

  • Page 65: System

    4.22 System About phone View basic information for your phone such as model name, CPU, camera, resolution, etc. You can also check legal information, build number, status and other specs. System Update If you want to update the system, touch CHECK FOR UPDATES (refer to “5 FOTA upgrade”).
  • Page 66 Developer options To enable this function, go to Settings > System > About phone, then touch Build number 7 times. Now Developer options is available. The developer options contain settings that are useful for developing Android applications. Reset Tap to reset all network settings and app preferences, you won't lose your data with these settings.

  • Page 67: Fota Upgrade

    FOTA upgrade Use the FOTA (Firmware Over The Air) upgrade to update your phone's software. To access updates, from the app list, touch Settings > System > System Update. Turn on data connection or Wi-Fi before searching for updates. With Wi-Fi turned on, the system is able to discover if a new firmware version is available and if so, begin to download it automatically.

  • Page 68: Troubleshooting

    Troubleshooting Before contacting the service centre, here are some instructions to help you troubleshoot your device: • For optimal operation, fully charge the battery. • To improve the phone’s performance, remove unnecessary files or apps on your phone. • Update your phone's software via Settings > System > System Update. •...
  • Page 69 My phone can't charge properly • Make sure that you are using the TCL charger that comes with the phone. • Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charging indicator on the screen.
  • Page 70 • Check with your operator to make sure that your subscription includes this service. • Make sure that this feature doesn't require a TCL accessory. When I select a number from my contacts, the number can't be dialled • Make sure that you have correctly recorded the number in your contacts.
  • Page 71 I can't access my voicemail • Make sure that your operator’s voicemail number is correctly entered in "Voicemail number". • Try later if the network is busy. I can't send and receive MMS • Check your phone storage as it might be full. •...
  • Page 72 • Update news and weather information on manual demand, or increase their auto-check interval. • Exit background-running applications if they are not being used for extended periods of time. • Turn off Bluetooth, Wi-Fi, or GPS when not in use. The phone becomes warm following prolonged calls, game playing, internet surfing or running other complex applications •...

  • Page 73: Specifications

    Specifications Platform: • Qualcomm Snapdragon™ 7225 ® • Android R, TCL UI Memory: • 256GB ROM + 6GB RAM Dimensions (LxWxT): • 164.2 x 73 x 8.77~9.07 mm Weight: • 190g Display: • 6.67" edge touch screen with 1080x2400 pixel screen resolution Network: •...
  • Page 74 Camera: • Rear Camera: 48 OIS+16MP(UW)+5MP(Macro)+2MP(Depth) • Front camera: 32MP Audio & Video supported formats: • 3GP, 3G2, AAC, AVI, ADTS, ASF, AWB, FLAC, IMY, MID, MKV, MOV, MP3, MPEG-4, MXMF, OGG, OTA, RTTTL, RTX, WAV, WEBM, XMF • MPEG-4, AAC+, AAC-LC, AMR-NB, AMR-WB, EVRC, FLAC, H.263, H.264, H265/HEVC, MIDI, MP3, OPUS, PCM, QCELP, VORBIS, VP8, VP9, eAAC+ Battery •...

  • Page 75: Accessories

    • Charger • USB Cable • Translucent Shell • SIM Card Pin • Quick Start Guide • Product safety information leaflet • Accessories depend on countries. • Only use the TCL batteries, chargers, and accessories included along with your device.

  • Page 76: Licences

    Public Licence and Apache Licence. We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCL Communication Ltd. May not be available in all countries.
  • Page 77 You may download the source codes from https://sourceforge.net/projects/tcl- mobile/files/. The provision of the source code is free of charge from the internet. We hereby point out that the end user warranty against infringement of IPR is solely limited to the EU/EEA/Switzerland.
  • Page 78 For more information on how to use the phone, please go to tcl.com and download the complete user manual. Moreover, on the website, you can also find answers to frequently asked questions.

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