TCL Alcatel Pixi4-7 TMO Repair Document
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TCL Alcatel Pixi4-7 TMO Repair Document

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TCL
L2E Repair Document
Communication Ltd.
Pixi4-7 TMO
9015W
Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior
notice on the characteristics of described equipments.
Rev.
Page
1.0
1/62
9015W Level 2 Enhance Repair Document
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

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  • Page 1 L2E Repair Document Communication Ltd. Pixi4-7 TMO 9015W Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments. Rev. Page 1/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 2 L2E Repair Document Communication Ltd. 2016-03-28 Draft creation peter Keira Xie Rev. Date Modification description Prepared By Checked By Approved By Rev. Page 2/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 3: Table Of Contents

    L2E Repair Document Communication Ltd. Content Level 2 enhance repair process ................4 Warranty Check and Visual Inspection ..............5 2.1 Warranty confirmation of L1..................5 2.2 Visual mechanical check ..................6 2.3 Pretest ........................8 Software download ....................13 3.1 Equipments requested when download：...

  • Page 4: Level 2 Enhance Repair Process

    L2E Repair Document Communication Ltd. 1 Level 2 enhance repair process Start Visual Inspection Warranty Check Pretest & Failure confirm Back up user data SW Upgrade Function test Disassembly L2 Repair L2E Repair Retest Retest PCBA Replace Reassembly Retest Restore User Information Record in BIG Rev.

  • Page 5: Warranty Check And Visual Inspection

    L2E Repair Document Communication Ltd. 2 Warranty Check and Visual Inspection 2.1 Warranty confirmation of L1 IMEI sticker check: Power on the handset, enter *#06# If the IMEI sticker in the back casing is not lost: We should make sure that the IMEI number must be the same with the one on the IMEI sticker; if not, it’s out of warranty policy Humidity sensitive label If humidity sensitive label is not good, the cell phone will be considered as out of guarantee.

  • Page 6: Visual Mechanical Check

    L2E Repair Document Communication Ltd. Here is the humidity sensitive sticker. 2.2 Visual mechanical check Mechanical warranties check items: Corrosion  Corrosion on the USB connector, SIM connector, and other metal surfaces。 Hole (diameter > 1mm) Rev. Page 6/62 9015W Level 2 Enhance Repair Document All rights reserved.
  • Page 7 L2E Repair Document Communication Ltd.  Holes on any surface, including the front casing, furnished frame, battery cover, touch Lens, keypad… Bump  Bumps (diameter > 1mm) on any surface, including front casing, decorate frame, battery cover, touch Lens, keypad, etc. Scratch ...

  • Page 8: Pretest

    L2E Repair Document Communication Ltd. 2.3 Pretest Check that the SIM card is set correctly. Power on the cell device. If the cell phone asks to input NCK code, this means it is SIM locked and can only be worked with dedicated SIM card.
  • Page 9 L2E Repair Document Communication Ltd.  Touch Panel I. Please draw on the yellow area and it will show “TEST RESULT OK!”; Press “Pass” to continue.  LCD I. You will see the LCD display three colors: RED, GREEN and BLUE if it functions well;...
  • Page 10 L2E Repair Document Communication Ltd.  LCD BACKLIGHT The screen backlight will be flashing if it functions well; Press “Pass” to continue.  MAIN CAMERA Press “Pass” to continue if the main camera functions well.  FRONT CAMERA Press “Pass” to continue if the front camera functions well. ...
  • Page 11 L2E Repair Document Communication Ltd. I. Insert headset according to the instruction and you will hear a voice prompt which introduces some emergency call numbers through the headset left if it functions well; II. Press “Pass” to continue; III. Make a noise near the headset mic, you will hear it from headset if it functions well;...
  • Page 12 L2E Repair Document Communication Ltd. instruction, and then the instruction will disappear and it will say “All positions checked” if it functions well; Press “Pass” to continue.  PROXIMITY I. Please shadow the senor and it will display “near->far: 1”, “far->near: 1” if it functions well;...

  • Page 13: Software Download

    L2E Repair Document Communication Ltd. Press “Pass” to continue.  WIFI I. It will search for WIFI hotspot and it will display searched result on the screen if it functions well; Press “Pass” to continue.  GPS I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SNR”, etc.

  • Page 14: Sugar

    L2E Repair Document Communication Ltd. 3.2 SUGAR Double click to install the Sugar MTK_SP, then select the “Install driver” check box for the driver installation. Rev. Page 14/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 15: Sw Download Process

    L2E Repair Document Communication Ltd. SW download process Ⅰ. Login the Sugar MTK_SP, then select the 9015W model: Ⅱ. Click the button ”Get Version” to check the SW version of the headset. Rev. Page 15/62 9015W Level 2 Enhance Repair Document All rights reserved.
  • Page 16 L2E Repair Document Communication Ltd. III. Click the “Upgrade” button, disconnect the USB cable, then insert USB cable again. Online upgrade process starting: Rev. Page 16/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 17: Multi-Download Tool

    L2E Repair Document Communication Ltd. IV. Upgrade finished: 3.4 Multi-Download Tool 1. Double click to install the Multi-Download QCT_SP, then select the “Install driver” check box for the driver installation. Rev. Page 17/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 18 L2E Repair Document Communication Ltd. 2.Login the Multi-Download, then select the 9015w model: Rev. Page 18/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 19 L2E Repair Document Communication Ltd. 3.Click the button ”information” to check the SW version of the headset Rev. Page 19/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 20 L2E Repair Document Communication Ltd. 4.Click the “download” button, disconnect the USB cable, then insert USB cable again Online upgrade process starting: Rev. Page 20/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 21: Kill Switch

    L2E Repair Document Communication Ltd. 5.Upgrade finished: 3.5 Kill Switch 1. Double click to install the Kill Switch, then select the “Install driver” check box for the driver installation. Rev. Page 21/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 22 L2E Repair Document Communication Ltd. 2. Login the Kill Switch with dongle, then select the 9015w model: Rev. Page 22/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 23 L2E Repair Document Communication Ltd. 3. Click the button ”start” and then insert USB cable to connect with the device. 4. Device format successful. Rev. Page 23/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 24: Disassembly And Assembly 9015W

    L2E Repair Document Communication Ltd. 5 Disassembly and assembly 9015W 5.1 ESD Safety Please wear static loop or static glove Rev. Page 24/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 25: Disassembly Tool

    L2E Repair Document Communication Ltd. 5.2 Disassembly tool You may use the following tools during the disassembly and reassembly procedure: Screwdriver Tweezers Plastic Flake (TORX6 Soldering iron Pry bar Hot wind gun 5.3 Disassembly process The steps of disassembly 9015W are as below. Step 1: Remove battery cover and battery, and then take off 14 screws with screwdriver.
  • Page 26 L2E Repair Document Communication Ltd. Rev. Page 26/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 27 L2E Repair Document Communication Ltd. Rev. Page 27/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 28 L2E Repair Document Communication Ltd. Step2: Disconnect the TP FPC, LCD FPC, battery connection, RF connector, side key and take off the screw which is near the USB with screwdriver, then pull up PCBA by using plastic flake and remove it from furnished front casing.
  • Page 29 L2E Repair Document Communication Ltd. Rev. Page 29/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 30 L2E Repair Document Communication Ltd. Step 3: Remove front camera, main camera, antenna, side key ,sub-PCBA with tweezers. Rev. Page 30/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 31 L2E Repair Document Communication Ltd. Step 4: Remove speaker by using soldering iron; (Temperature：Lead-free technology 330℃±10℃， time：5~6 seconds). Note: Please pay attention to the anode and the cathode of speaker and vibrator which is etched on PCBA as below. Rev. Page 31/62 9015W Level 2 Enhance Repair Document...
  • Page 32 L2E Repair Document Communication Ltd. Step 5: Pull up Furnished LCD Bracket by using plastic flake and remove it from furnished front casing. Step 6: Disassemble TP and LCD. Rev. Page 32/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 33 L2E Repair Document Communication Ltd. Step 7: Disassembly complete. Rev. Page 33/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 34 L2E Repair Document Communication Ltd. Disassembly Notice: Take care not to damage several FPCs when you are using plastic flake to separate the furnished frame from the furnished front casing. Be careful not to damage TP FPC and LCD FPC during disassembly process. Put all the spare parts on right position (don’t let all the spare parts mixed and put on the clean place to avoid vitiated or stained for each spare part) after disassembly.

  • Page 35: Reassembly Process

    L2E Repair Document Communication Ltd. For packaging method please refer item “APPENDIX 1 Packaging Requirements”. 5.4 Reassembly Process Please make reference to the disassembly process for assembly reverse an order of the disassembly steps. Attention:  When assembling main PCBA, make sure the sub camera, camera rubber, vibrator are well installed firstly.

  • Page 36: Disassembly Complete

    L2E Repair Document Communication Ltd. Main PCBA Plastic flake Class 1 Front Camera Tweezers Class 1 Main Camera Tweezers Class 1 Camera Rubber Tweezers Class 1 Tweezers Speaker Class 2 Soldering iron Touch Panel Plastic flake Class 2 Plastic flake Class 2 6 Disassembly Complete ...

  • Page 37: Level 2 Repair

    L2E Repair Document Communication Ltd. 7 Level 2 repair This chapter describes the Level 2 repair that can be done without any diagnostic equipment. All these repairs only refer to the hardware part.  Charging failure Charging failure Check whether the voltage of The battery is 0V and Charge Replace battery for 15 minutes, check...
  • Page 38 L2E Repair Document Communication Ltd.  Power on failure Power on failure Charge for 15 minutes, check whether can power Replace it with a new Check whether battery status is good battery Check whether power key R e w e l d p o w e r k e y connection is good Check whether power key Replace power key...
  • Page 39 L2E Repair Document Communication Ltd.  Display failure Display failure Check whether the connection Reassemble LCD b e t w e e n LCD a n d LCD connector is good C h e c k w h e t h e r LCD i s Change LCD n o r m a l （...
  • Page 40 L2E Repair Document Communication Ltd.  Touch function failure Touch function failure Check whether the connection Reassemble TP between TP and TP connector is good C h e c k w h e t h e r T P i s n o r m a l ( i n t e r c h a n g e Change TP method)
  • Page 41 L2E Repair Document Communication Ltd.  SIM card recognized failure S I M c a r d c a n ’ t b e recognized Re-assemble or change Check whether the SIM card is SIM card good C h e c k w h e t h e r S I M c a r d Re-weld or change SIM connector is good card connector...
  • Page 42 L2E Repair Document Communication Ltd.  TF card recognized failure T F c a r d c a n ’ t b e recognized Check whether the TF card is Change TF card good Change TF card C h e c k w h e t h e r t h e T F c a r d connector and see if connector is good problem can be solved...

  • Page 43: L2 Enhance Repair

    L2E Repair Document Communication Ltd.  Main/Front camera function failure Main camera function failure Check whether the connection Reassemble main camera between main camera and Main camera connector is good Check whether main camera is Replace main camera normal C h e c k w h e t h e r M a i n c a m e r a Reweld or replace Main connector is normal camera connector...
  • Page 44 L2E Repair Document Communication Ltd.  Main PCBA (Side B) Rev. Page 44/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 45: Trouble Shooting For Common Failures

    L2E Repair Document Communication Ltd. 8.2 Trouble shooting for common failures NOTE: 1) Because the main PCBA will become damp after long time storage, please use oven to bake the main PCBA firstly if it has been stored for more than 7days (oven temperature: 105℃, Time: >8H). Otherwise it may cause the PCBA blister easily when you heat part of the PCBA by using hot wind gun.
  • Page 46 L2E Repair Document Communication Ltd. Check whether the connection b e t w e e n LCD a n d FPC Reassemble LCD Connector is good C h e c k w h e t h e r LCD i s Change LCD normal（interchange method）...
  • Page 47 L2E Repair Document Communication Ltd. Power on failure Charge for 15 minutes, check whether can power Replace it with a new Check whether battery status is good battery Check whether power key R e w e l d p o w e r k e y connection is good Check whether power key Replace power key...
  • Page 48 L2E Repair Document Communication Ltd. 8.2.3 TP function failure Check whether the connection Reassemble TP between TP and connector is good Check whether TP is normal Change （interchange method） Reweld or replace C h e c k w h e t h e r U 6 0 3 i s U603 normal Replace Main PCBA...
  • Page 49 L2E Repair Document Communication Ltd. Check whether the SIM card is Reassemble SIM card well inserted Check whether Reweld or replace SIMCardConnector is SIMCardConnector normal Replace main PCBA 8.2.6 TF card is not recognized Check whether the TF card is Reassemble TF card well inserted C h e c k...
  • Page 50 L2E Repair Document Communication Ltd. Check whether the connection R e a s s e m b l e m a i n between main camera and camera BTBConnector is good Check whether main camera Change main camera is normal（interchange method）...
  • Page 51 L2E Repair Document Communication Ltd. Check whether the connection R e a s s e m b l e f r o n t between front camera and camera BTBConnector is good Check whether front camera Change front camera is normal（interchange method）...
  • Page 52 L2E Repair Document Communication Ltd. Check whether USB cable Check whether charging Replace USB cable is normal indicator displays OK Replace new battery Check whether battery is and check the charge normal (such as volt etc.) function etc. Check whether VR625 is Reweld or replace normal VR625...
  • Page 53 L2E Repair Document Communication Ltd. 8.2.14 Headset failure Check whether headset Replace headset is normal（interchange method） Check whether AudioJack Reweld or replace is normal AudioJack Replace main PCBA 8.2.15 No Signal Rev. Page 53/62 9015W Level 2 Enhance Repair Document All rights reserved.
  • Page 54 L2E Repair Document Communication Ltd. Check whether the connection between RF antenna And Clean RFConnector RFConnector is good Check whether main R e p l a c e f urnished antenna is normal frame C h e c k w h e t h e r R e w e l d o r r e p l a c e RFConnectoris normal RFConnector...

  • Page 55: L2 Enhance Spare Part List

    L2E Repair Document Communication Ltd. Reweld or replace Check whether U503 U503 is normal Replace main PCBA 8.3 L2 enhance spare part list Pixi4-4 3G 9015WX/D/G/E/A/M/N spare part list. You can also check the latest SPL from our CSS website: https://css.tclmobile.cn 9 PCBA exchange If Level 2 repair does not solve the failure, it is mandatory to change the PCBA and follow the process as...

  • Page 56: Other Component Exchange

    L2E Repair Document Communication Ltd. Get a new PCBA from the swap stock. Reuse those accessories to assemble the mobile. Fill in the record sticker with IMEI number, fault code, short code, Hardware Technical Level and software version. Send the NG PCBA with record sticker back to L3 repair center with the recommended packaging method, Note: packaging method please refer item “APPENDIX 1 Packaging requirement”.

  • Page 57: Final Test

    L2E Repair Document Communication Ltd. Besides operator must wear anti-static gloves, fingertips or wear static loop during the whole process of components exchange. 11 Final test Function Test During the function test, the following items must be checked and validated. Cosmetic aspect of the handset, The Software Technical sticker state on the Board Switch on the handset...

  • Page 58: Appendix 1 Packaging Requirements

    L2E Repair Document Communication Ltd. APPENDIX 1 Packaging Requirements Any L3 PCBA which has appearance like below cases is not acceptable.  1) The PCBA which shielding cover is rusty or distortion, copper peel off; × × ×  2) Smudge on PCBA, such as soldering flux, rudimental glue, handwriting, burn, scratch and so on; ×...
  • Page 59 L2E Repair Document Communication Ltd. × × × ×  3) Symptom sticker, high temperature adhesive or nonstandard label on PCBA; Note: Rev. Page 59/62 9015W Level 2 Enhance Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 60 L2E Repair Document Communication Ltd. a. Nonstandard label means broken label, label with handwriting, dirty label, label pasted in the wrong place, etc. b. L2E label, IMEI label and BSN sticker are acceptable to be kept on PCBA only under the condition that these labels are intact, clean and smoothly pasted in the right place) ×...
  • Page 61 L2E Repair Document Communication Ltd.  4) PCBA with liquid or mildew. × Packing requirements Wrap PCBA with anti-static bag Note: please keep the anti-static bag clean and intact, especially not to paste any label on it. × √ Choose box according to shipping quantity. Each slot usually put 4 or 5pcs. (4pcs for big one and 5pcs for small one).
  • Page 62 Pisco 862387010987343 (eg.) power on 2AYGES1 If you have any question or problem, please feel free to contact us Thanks for your cooperation. TCL Communication Ltd. Global Customer Service TS Dept. Mar 29 , 2016 Rev. Page 62/62 9015W Level 2 Enhance Repair Document...

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