TCL Alcatel Neon Repair Document
  1. Manuals
  2. Brands
  3. TCL Manuals
  4. Cell Phone
  5. Alcatel Neon
  6. Repair document

TCL Alcatel Neon Repair Document

Hide thumbs Also See for Alcatel Neon:
Table of Contents

Advertisement

Quick Links

Download this manual
L2 Repair Document
Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior
notice on the characteristics of described equipments.
Rev.
1.0
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
Neon
DTEK 50 STH100-1/STH100-2
PRD62980/R188
PRD62981/R189
Neon 62980/62981 Level 2 Repair Document
TCL
Communication Ltd.
Page
1/62

Advertisement

Table of Contents
loading

Related Manuals for TCL Alcatel Neon

Summary of Contents for TCL Alcatel Neon

  • Page 1 L2 Repair Document Communication Ltd. Neon DTEK 50 STH100-1/STH100-2 PRD62980/R188 PRD62981/R189 Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior notice on the characteristics of described equipments. Rev. Page 1/62 Neon 62980/62981 Level 2 Repair Document...
  • Page 2 L2 Repair Document Communication Ltd. 2016/6/21 Draft creation Peter Rev. Date Modification description Prepared By Checked By Approved By Rev. Page 2/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 3: Table Of Contents

    L2 Repair Document Communication Ltd. Content Level 2 repair process ....................4 Warranty Check and Visual Inspection ..............5 2.1 Warranty confirmation of L1..................5 2.2 Visual mechanical check ..................5 2.3 Pretest ........................6 Software download ....................14 3.1 Equipments requested when download： ............. 14 3.2 Install of download Tool ...................

  • Page 4: Level 2 Repair Process

    L2 Repair Document Communication Ltd. 1 Level 2 repair process Start Visual Inspection IMEI sticker and Humidity sensitive Warranty Check labe check,refer to point 2.1. Pretest & Failure confirm SW Upgrade The user data will be clear in this step Function test Disassembly L2 Repair...

  • Page 5: Warranty Check And Visual Inspection

    L2 Repair Document Communication Ltd. 2 Warranty Check and Visual Inspection 2.1 Warranty confirmation of L1  IMEI sticker check: 1) Power on the handset, enter *#06# 2) If the IMEI sticker in the back casing is not lost: We should make sure that the IMEI number MUST be the same with the one on the IMEI sticker; if not, it’s out of warranty policy.

  • Page 6: Pretest

    L2 Repair Document Communication Ltd.  Corrosion on the USB connector, SIM connector, and other metal surfaces。 Hole (diameter > 1mm)  Holes on any surface, including the front casing, furnished frame, battery cover, touch Lens, keypad… Bump  Bumps (diameter > 1mm) on any surface, including front casing, decorate frame, battery cover, touch Lens, keypad, etc.
  • Page 7 L2 Repair Document Communication Ltd. with dedicated SIM card. Use the correct SIM card. Enter the phone code if necessary. Enter auto test in power off mode: Press *#2886# in dial screen and then you will see the interface displaying the SW version. Select “Auto”...
  • Page 8 L2 Repair Document Communication Ltd. functions well; II. Press “Pass” to continue; III. You will see the LCD displays grey level if it functions well; IV. Press “Pass” to continue; V. You will see the LCD displays black if it functions well; VI.
  • Page 9 L2 Repair Document Communication Ltd. I. The charge LED(LED1&LED2& front LED) will turn on if it functions well; II. Press “Pass” to continue.  Hall I. Flip cover according to the instruction if it functions well; II. Press “Pass” to continue. ...
  • Page 10 L2 Repair Document Communication Ltd. II. Press “Pass” to continue.  NFC I. Close the NFC test card on battery cover and it will show “NFC: Detected; ID: xxxx” if it functions well; II. Press “Pass” to continue.  Memory Card I.
  • Page 11 L2 Repair Document Communication Ltd. II. Press “Pass” to continue; III. Remove headset according to instruction and press “Pass” to continue.  G-Sensor I. Put the handset towards up according to instruction; II. Press “Pass” to continue; III. Put the handset “FACE DOWN”, “DOWN”, “LEFT”, “RIGHT” and “FACE UP” according to instruction, and then the instruction will disappear if it functions well;...
  • Page 12 L2 Repair Document Communication Ltd. II. Press “Pass” to continue.  Hall III. Flip cover according to the instruction if it functions well; IV. Press “Pass” to continue.  SIM I. Insert SIM card and the phone will detect it if it functions well; II.
  • Page 13 L2 Repair Document Communication Ltd. I. You will see the percentage information and the charging information on the screen. II. Press function key “Back” to quit the test  FIRMWARE I. You will see the firmware information on the screen, such as TP. II.

  • Page 14: Software Download

    L2 Repair Document Communication Ltd. 3. Software download It is authorized to download software for the handset which needs to be updated. you can get the driver and Egineering download tool from TS Website: https://css.tclmobile.cn/. 3.1 Equipments requested when download： ⑴...

  • Page 15: Install Of Download Tool

    L2 Repair Document Communication Ltd. 3.2 Install of download Tool 1. get the Driver install Exe from TS Website: https://css.tclmobile.cn/. 2, press Power on + volume down key at the same time, then the phone entry the fastboot mode like below picture. Then use USB cable connect the phone to PC 3, install the Rev.

  • Page 16: Sw Download Process

    L2 Repair Document Communication Ltd. 3.3 SW download process I. Power off the handset. II. press Power on + volume down key at the same time, then the phone entry the fastboot mode(below picture), Then use USB cable connect the phone to PC III.Open the Engineering software download tool.
  • Page 17 L2 Repair Document Communication Ltd. I. Click the Download.—download ongoing as below picture II. Download finish- one port and multi-port Rev. Page 17/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 18 L2 Repair Document Communication Ltd. 3.4 Kill switch tool introduce Kill switch tool is provided by Blackberry, if BBRY has deploy this tool for you, then you can use it. Rev. Page 18/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 19 L2 Repair Document Communication Ltd. Rev. Page 19/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 20 L2 Repair Document Communication Ltd. 3.5 SW config tool introduce SW Config tool is provided by Blackberry, if BBRY has deploy this tool for you, then you can Rev. Page 20/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 21 L2 Repair Document Communication Ltd. use it. Our only can use Quattro version of SWConfig. 1, Open the SWC tool, the launcher like below, Product: select R188 if the phone is 62980, select R189 if the phone is 62981 PRD: for example: select the PRD-62980-XXX, or PRD-62981-XXX, then the tool will downlod the software of you choiced PRD.
  • Page 22 L2 Repair Document Communication Ltd. Rev. Page 22/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 23: Disassembly And Assembly 62980

    L2 Repair Document Communication Ltd. 4 Disassembly and assembly 62980 4.1 ESD Safety Please wear static loop or static glove 4.2 Disassembly tool You may use the following tools during the disassembly and reassembly procedure: Screwdriver Tweezers Plastic Flake (TORX6) Soldering iron Suction cups Hot wind gun...

  • Page 24: Disassembly Process

    L2 Repair Document Communication Ltd. Model: ANSA1-21 Measurement: 26*19*11(cm) Digital heating table 4.3 Disassembly process The steps of disassembly PRD62980 are as below. Step1: Separate the SIM tray first, then separate the back cover by using digital heating table and the plastic flake.
  • Page 25 L2 Repair Document Communication Ltd. Current temperature Target temperature Adjust temperature to /up/down Or you can heat the edge of back cover by the hot wing gun, set the parameter:70℃，30S. Upward the back cover with the sharp too and use the plastic flake to slide along the edge of back cover until there is crevice between the back cover and furnished frame.
  • Page 26 L2 Repair Document Communication Ltd. Take a sharp tool (like knife) insert it into the middle to the device to make cover upward. After making cover upward, please change plastic flake to open the cover. (Note: Suggest the depth of flake infix at 1mm) Rev.
  • Page 27 L2 Repair Document Communication Ltd. Step2 : disconnect the 14 screws. (there are two kinds screw which has marked in difference colors as below) Rev. Page 27/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 28 L2 Repair Document Communication Ltd. (the torque of the screw is:0.7KGF.CM) Remove the steel disc with tweezers and remove the TOP/BUTTOM speak box with crow bar Rev. Page 28/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 29 L2 Repair Document Communication Ltd. Step 3: remove the Mylar and disconnect the connector of battery, remove the battery by rolling the handler bar Disconnect the connector Remove the Mylar Rev. Page 29/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 30 L2 Repair Document Communication Ltd. (remove the RF cable before remove battery) Rev. Page 30/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 31 L2 Repair Document Communication Ltd. (For this step, you can refer to the video: disassemble battery for Idol4 as the mechanical is same, the video in below location) Step 4: disconnect the Audio module connector, Volume key connector, LCD connector, Boom Key connector, TP connector and USB connector.
  • Page 32 L2 Repair Document Communication Ltd. Rev. Page 32/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 33 L2 Repair Document Communication Ltd. Step 5 Remove the main/sub camera by tweezers Rev. Page 33/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 34 L2 Repair Document Communication Ltd. Step 6: applying hot air into the Audio jack and remove the Audio jack module by tweezers (150℃， 6S) （be careful in this step since the Audio jack is easy damaged） Rev. Page 34/62 Neon 62980/62981 Level 2 Repair Document All rights reserved.
  • Page 35 L2 Repair Document Communication Ltd. Remove the antenna sub PCB by plastic flake Step 7 separate the vibrator by using tweezers and remove the vibrator by using the solder iron Rev. Page 35/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 36 L2 Repair Document Communication Ltd. Rev. Page 36/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 37 L2 Repair Document Communication Ltd. Rev. Page 37/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 38: Disassembly Process Evaluation

    L2 Repair Document Communication Ltd. Step 8 Disassemble complete. 4.4 Disassembly process evaluation We list the Neon 62980 parts disassembly time, technique levels and disassembly methods as below, for technique levels, Class 1 signifies easy to disassembly, Class 2 signifies normal to disassembly and Class 3 signifies hard to disassembly.

  • Page 39: Disassembly Complete

    L2 Repair Document Communication Ltd. Plastic Flake Screwdriver Antenna PCBA Class 1 Plastic Flake Camera Plastic Flake Class 1 Slide key FPC Tweezers Class 1 Tweezers Vibrator Class 1 Soldering iron Top/ Bottom Speaker Tweezers Class 1 Soldering iron Furnished front casing Plastic Flake Class 1 Plastic Flake...
  • Page 40 L2 Repair Document Communication Ltd.  NOTE: The SPL here is just for reference. Actual Spare Part List depends on the CU reference. Please check with RSH webshop or Forlog system for the spare part list of specific CU. Rev. Page 40/62 Neon 62980/62981 Level 2 Repair Document...

  • Page 41: Level 2 Repair

    L2 Repair Document Communication Ltd. Level 2 repair This chapter describes the Level 2 repair that can be done without any diagnostic equipment. In case the Level 2 repair can’t solve the problem, or the PCBA is damaged, exchange the PCBA. Note: as there is glue dispensed for 4 ICs marked below, so if confirm any component near these 4 ICs need replace, please make sure the glue dispensed IC is pasted high temperature tape for protection...
  • Page 42 L2 Repair Document Communication Ltd. For below components mark in box, cannot be repaired due to the ICs dispensed: Item Name Description Partnumber Remark 同轴线连接器母头,coaxial cable connect-socket,Over PCB,2 PINs,0 coaxial cable just open on ARM0020009C1 mm,2.0×2.0×WH1.18 mm,W/O connect-socket wifi PCBA POST+W/O DIP,coaxial cable connector-socket,ECT818000531,ECT open on wifi...
  • Page 43 L2 Repair Document Communication Ltd. 板对板连接器(插座),BTB Connector(Socket),Over PCB,10 ,BTB not open in ARC0100011C1 PINs,0.35 mm,5.25×2.3×0.8 mm,W/O Connector(Socket) folog POST+W/O DIP,N/A,BM24-10DS/2- 0.35V(51),HRS 板对板连接器(插座),BTB Connector(Socket),OVER PCB,10.0 ,BTB not open in ARC0100002C1 PINs,0.40 mm,4.6X2.2XH0.9mm,W/O Connector(Socket) folog POST+W/O DIP,N/A,245804010000829+,KYOCERA 板对板连接器(插座),BTB open on safe Connector(Socket),OVER PCB,30.0 area ARC0300004C1 PINs,0.40 mm,8.6x4.2xH0.9mm,W/O...

  • Page 44: Power On Issue

    L2 Repair Document Communication Ltd. 6.1 power on issue Power on failure Charge for 15 minutes, check whether can power on Replace it with a new Check whether battery status is good battery Check whether power key FPC Replace power key is damaged Check whether power key R e w e l d o r R e p l a c e...

  • Page 45: Charge Issue

    L2 Repair Document Communication Ltd. 6.2 Charge issue Charging failure Check whether the voltage of the battery is 0V and Charge for 15 Replace battery minutes, check whether battery is good. C h e c k w h e t h e r b a t t e r y r e p l a c e b a t t e r y connector is good connector...

  • Page 46: Display Issue

    L2 Repair Document Communication Ltd. 6.3 Display issue Display failure Check whether the connection Reassemble LCD b e t w e e n LCD a n d LCD connector is good Replace PCBA Rev. Page 46/62 Neon 62980/62981 Level 2 Repair Document All rights reserved.

  • Page 47: Vibrator Issue

    L2 Repair Document Communication Ltd. 6.4 Vibrator issue Vibrating function failure Check whether the connection Reassemble Vibrator between Vibrator and PCBA is good Clean the contact of Check whether contact of PCBA PCBA is clean Check whether Vibrator is Change Vibrator normal Replace PCBA Rev.

  • Page 48: Touch Panel Issue

    L2 Repair Document Communication Ltd. 6.5 Touch panel issue Touch function failure C h e c k w h e t h e r T P i s n o r m a l ( i n t e r c h a n g e Change TP method) Replace PCBA...

  • Page 49: Sim Recognize Issue

    L2 Repair Document Communication Ltd. 6.6 SIM recognize issue S I M c a r d c a n ’ t b e recognized Re-assemble or change Check whether the SIM card is SIM card good C h e c k w h e t h e r S I M c a r d Re-weld or change SIM connector is good card connector...

  • Page 50: Tf Card Recognized Issue

    L2 Repair Document Communication Ltd. 6.7 TF card recognized issue T F c a r d c a n ’ t b e recognized Check whether the TF card is Change TF card good C h e c k w h e t h e r t h e T F c a r d connector is good Change TF card connector and see if problem can be solved...

  • Page 51: Main Camera Issue

    L2 Repair Document Communication Ltd. 6.8 Main camera issue Main camera function failure Check whether the connection Reassemble main camera between main camera and Main camera connector is good Check whether main camera is Replace main camera normal C h e c k w h e t h e r M a i n c a m e r a Reweld or replace Main connector is normal camera connector...

  • Page 52: Sub Camera Issue

    L2 Repair Document Communication Ltd. 6.9 Sub camera issue Sub camera function failure Check whether the connection between sub camera and sub Reassemble sub camera camera connector is good Check whether sub camera is Replace sub camera normal C h e c k w h e t h e r s u b c a m e r a R e w e l d o r r e p l a c e s u b connector is normal camera connector...

  • Page 53: Mic Issue

    L2 Repair Document Communication Ltd. 6.10 MIC issue Rev. Page 53/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.

  • Page 54: Speaker Issue

    L2 Repair Document Communication Ltd. 6.11 Speaker issue No ringing or hands free sound failure Change speaker Check whether speaker is normal Check whether contact of PCBA Clean the contact of is clean PCBA Replace PCBA Rev. Page 54/62 Neon 62980/62981 Level 2 Repair Document All rights reserved.

  • Page 55: Usb Connector Issue

    L2 Repair Document Communication Ltd. 6.12 USB connector issue Charging failure R e w e l d o r r e p l a c e USB Check whether USB connector connector is normal C h e c k w h e t h e r m a i n F P C Reweld or replace main connector is normal FPC connector...

  • Page 56: Pcba Exchange

    L2 Repair Document Communication Ltd. PCBA exchange If Level 2 repair does not solve the failure, it is mandatory to change the PCBA and follow the process as below. Collect the PCBA (without accessories, LCD and camera). Get a new PCBA from the swap stock. Reuse those accessories to assemble the mobile. Fill in the record sticker with IMEI number, fault code, short code, Hardware Technical Level and software version.

  • Page 57: Function Test

    L2 Repair Document Communication Ltd. It is better to handle it with plastic tools (plastic tweezers and wedge etc.). Besides operator must wear anti-static gloves, fingertips or wear static loop during the whole process of components exchange. 9 Function Test During the function test, the following items must be checked and validated.
  • Page 58 L2 Repair Document Communication Ltd. × × × Rev. Page 58/62 Neon 62980/62981 Level 2 Repair Document All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
  • Page 59 L2 Repair Document Communication Ltd. ×  3) Symptom sticker, high temperature adhesive or nonstandard label on PCBA; Note: a. Nonstandard label means broken label, label with handwriting, dirty label, label pasted in the wrong place, etc. b. L2E label, IMEI label and PCBA label are acceptable to be kept on PCBA only under the condition that these labels are intact, clean and smoothly pasted in the right place) ×...
  • Page 60 L2 Repair Document Communication Ltd. ×  4) PCBA with liquid or mildew. × 2. PCBA label must be retained on the PCBA. Clean and intact IMEI label should be retained on the PCBA. √ √ IMEI label PCBA label Note：...
  • Page 61 L2 Repair Document Communication Ltd. 3. Packing requirements a) Wrap PCBA with anti-static bag Note: please keep the anti-static bag clean and intact, especially not to paste any label on it. × √ b) Choose box according to shipping quantity. Each slot usually put 4 or 5pcs. (4pcs for big one and 5pcs for small one).
  • Page 62 SPAIN Pisco (eg.) power on 2AYGES1 If you have any question or problem, please feel free to contact us Thanks for your cooperation. TCL Communication Ltd. Global Customer Service TS Dept. June 15 , 2016 Rev. Page 62/62 Neon 62980/62981 Level 2 Repair Document...

This manual is also suitable for:

Alcatel dtek 50 sth100-1Alcatel dtek 50 sth100-2Alcatel prd62980/r188Alcatel prd62981/r189

Table of Contents