Solving Problems; Cannot Read The Authentication Card; Read Confirmation; Cannot Open Web Config - Epson WF-C5790 Series Instruction Booklet

Hardware Setup Guide

Solving Problems

Cannot read the authentication card

Check the following.
❏ Check if the authentication device is connected to the MFD correctly.
The authentication device should be connected to the service port in the front panel of the MFD.
❏ Check that the authentication device and the authentication card are certified.
Contact your dealer for information on supported authentication devices and cards.

Read confirmation

You can check that authentication cards can be read in Web Config.
1. On a computer, open your web browser, and then open the MFD's Web Config by entering "http://<epson-
device-IP>".
2. Navigate to System Settings tab, and then select Card Reader.
3. Hold the authentication card over the authentication device.
4. Click Check.
The results of the connection test are displayed.

Cannot open Web Config

Check the following.
❏ IP address of the MFD
Check that the IP address entered for the MFD is correct. You can check the IP address from the control panel,
by running a network diagnosis, and from the status sheet. See the manual supplied with the MFD for more
details.
❏ MFD network connection status
Perform network diagnosis to check that the MFD is connected to the network. See the manual supplied withe
the MFD for more details.

Cannot activate the Epson Open Platform

Check the following.
Solving Problems
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