Do you have a question about the Basic HD Series and is the answer not in the manual?
Questions and answers
M Bell
January 25, 2025
Our puretec filter housing is leaking from a round plastic disc thing on the top. What can we do?
1 comments:
Mr. Anderson
February 10, 2025
To fix a leak from the round plastic disc on the top of a Puretec Basic HD Series filter housing, follow these steps:
1. Turn Off Water Supply – Shut off the water supply to prevent further leakage. 2. Check O-Ring – Ensure the O-ring is properly seated and not damaged. If necessary, replace the O-ring. 3. Inspect for Over-Tightening – If the head is overtightened, it may cause cracks or leaks. Loosen slightly if needed. 4. Use PTFE Thread Seal Tape – Apply PTFE thread seal tape to the connections to ensure a proper seal. 5. Avoid Liquid Sealants – Do not use liquid pipe sealants or dope, as these will void the warranty. 6. Check for Cracks – If the plastic disc or housing head is cracked, it may need replacement.
If the leak persists, contact a licensed plumber for further inspection or consult a Puretec stockist for replacement parts.
Quick twist undersink water filter system (8 pages)
Summary of Contents for Puretec Basic HD Series
Page 1
SURGE PROTECTION REQUIRED / NO EXTENSION CORDS. User Guide HD / HD-B / LD Series Water Filtration Housings For correct operation & installation, it is essential to observe these instructions. AUG2020...
Warranty ............................8 Puretec Customer Service Thank you for purchasing a Puretec water filter housing. Your housing is a proven performer manufactured from only quality materials and components and will give years of ‘spring fresh’ water free of impurities if maintained properly.
Guidelines & Warnings The Puretec filter housing cartridges need replacing regularly to maintain optimum performance. Replace cartridges when water flow is reduced, taste or odour returns to water (carbon cartridges only) or every 6 to 12 months. For cartridge replacements contact your nearest Puretec stockist.
Replacement Guide Replacement Guide You can obtain replacements from your local Puretec dealer. To maintain performance, warranty and standards use genuine Puretec replacements. To maintain the high quality of the purified water the cartridge need changing every 6 - 12 months, dependent on water quality and usage. You can obtain replacement cartridges from your local Puretec stockist.
(housing model code) Notes Puretec water care products are designed, manufactured and supported by Puretec Pty Ltd the name you can trust for viable and proven water solutions. The complete range of Puretec products are developed, refined, made to meet and exceed stringent specifications for the worldwide market.
Use PTFE thread seal tape on all connections. Use of liquid pipe sealant/dope will void warranty. Warranty/Australia This warranty is given by Puretec Pty Ltd, ABN 44 164 806 688, 37-43 Brodie Road, Lonsdale SA 5160, telephone no. 1300 140 140 and email at sales@puretec.com.au.
This manual is also suitable for:
Basic hd-b seriesBasic ld seriesBasic hd10006-sBasic hd1020-sBasic hd1020-kBasic hd1020-b...
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Do you have a question about the Basic HD Series and is the answer not in the manual?
Questions and answers
Our puretec filter housing is leaking from a round plastic disc thing on the top. What can we do?
To fix a leak from the round plastic disc on the top of a Puretec Basic HD Series filter housing, follow these steps:
1. Turn Off Water Supply – Shut off the water supply to prevent further leakage.
2. Check O-Ring – Ensure the O-ring is properly seated and not damaged. If necessary, replace the O-ring.
3. Inspect for Over-Tightening – If the head is overtightened, it may cause cracks or leaks. Loosen slightly if needed.
4. Use PTFE Thread Seal Tape – Apply PTFE thread seal tape to the connections to ensure a proper seal.
5. Avoid Liquid Sealants – Do not use liquid pipe sealants or dope, as these will void the warranty.
6. Check for Cracks – If the plastic disc or housing head is cracked, it may need replacement.
If the leak persists, contact a licensed plumber for further inspection or consult a Puretec stockist for replacement parts.
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