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Fix a problem : Maintenance procedures
3.
Touch
, then touch Advanced > Reset options > Erase all data (factory reset).
External reset
If you can't access Settings, do an external reset.
1.
Charge your battery 30% or more.
2.
Turn off the phone.
3.
Press and hold the Volume Down button and the Power button at the same time until the phone turns on.
4.
Press the Volume Down button until you see Recovery mode.
5.
Press the Power button to restart in Recovery mode.
6.
If you see an Android robot with a red exclamation mark, press and hold the Power button, then press and
release the Volume Up button to display the menu options.
7.
Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
8.
Use Volume buttons to scroll to Yes, then press the Power button to select it.
9.
Use Volume buttons to scroll to an option and press the Power button to select it:
•
Userdata only: preserves personalized content shipped with your phone, including power up message,
image, wallpaper, and ringtones
•
Userdata + personalized content: deletes all content and data
Allow several seconds for the reset to complete.
10. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.
Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power
button until the screen turns dark, then release it to power up normally.
11. If you reset your phone because you suspect a third-party app is causing problems, when you set up the
phone again, be sure you don't copy all apps. Then,
the phone has no issues, install the next app and retest.
Get more help
Issue
Billing or cellular network issues Contact your carrier.
Learn to use an app
Phone issue
Where to get help
Open the app and touch or
Visit
mobilesupport.lenovo.com
restore
one app at a time and use the phone for a while. If
> Help.
for solutions, user forums, live contact options.
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