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Fix a problem : App issues
App or widget problems
App or widget missing from home screen
If a widget disappeared from your
home screen.
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to
add a
shortcut.
If an app disappeared from your list of all apps, you need to
App crashes, won't open, or isn't working
After each step, check to see if the issue is fixed:
1.
Turn your phone off and then on again.
Press and hold the Power button, then touch Power off.
2.
Check that you have not disabled permissions for the app. If any permissions are turned off,
try using the app again.
3.
Update the app.
4.
Force stop the app.
causing your issue.
5.
Clear the app's cache.
6.
Clear the app's data.
7.
Contact the app's developer.
a.
Open
the Play Store app.
b.
Touch
> My apps & games.
c.
Touch the app and swipe down to see contact information.
8.
If all else fails,
delete the
Tip: To figure out which third-party app is causing performance problems,
App disabled in safe mode
If apps are disabled because you're in
To exit safe mode, turn your phone off and then on again.
Problems with Play Store
For help with Play Store, read
home
screen, then
This completely shuts down the app, including any background services that may be
This frees up space by removing temporary files.
This erases all data saved in this app.
app.
safe
mode, you can't use them until you exit safe mode.
Google's troubleshooting
add the widget
by touching & holding an empty spot on your
reinstall
it.
information.
turn them on
use safe
mode.
175
and
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