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Fix a problem : Account and sign-in issues
Forgot unlock code
If you've forgotten your PIN, pattern, or password for unlocking your screen, you'll need to erase your phone, set it
up again, and set a
new screen
1.
Make sure you know your Gmail address and password, which you'll need when setting up the phone. If
you've forgotten them, use Google's
2.
Perform an external reset of your phone.
Can't sign in to Google
If you've forgotten the Gmail address and password for your Google account:
1.
Visit
Google's website
2.
On a computer, log in to Gmail and confirm that the new password works.
3.
Wait 24 hours after changing your password before resetting your device. For security, you can't use an
account to set up a phone after reset if that password changed within 24 hours.
Account sync issues
If your account is having problems syncing, you may see a message or an
In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having
sync issues, try the solutions below.
Sync account manually
1.
Go to
Settings
> Accounts.
2.
Touch the account to sync.
3.
Touch Account sync.
If your phone syncs, your issue is fixed. If not, try the troubleshooting solutions below.
Basic troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1.
Check that auto-sync is on.
a.
Go to
Settings
b.
Touch the account.
by the account name means that some or all of the account's information is configured to auto-sync.
by the account name means that the account will not auto-sync.
lock.
website
Learn how.
to reset the password.
> Accounts.
to retrieve them.
icon.
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