Page 1 User Guide...
Page 2 All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
Page 3: Table Of Contents
Moto G8 Plus Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
Page 4 Moto G8 Plus Change wallpaper Customize your Favorites tray Add widgets, shortcuts, or folders Remove widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Sounds Set ringtones Enhance sound Avoid interruptions with Do Not Disturb...
Page 5 Moto G8 Plus Preview inboxes from home screen Add email signature Control email notifications Calendar app About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time...
Page 6 Moto G8 Plus Battery Charge phone Extend battery life Use Battery Saver mode Show battery percentage in status bar Storage About storage options Manage phone storage Manage SD card Find downloaded files Recover recently deleted files Upload music to cloud...
Page 7 Moto G8 Plus Change screen timeout Stop automatic rotation Choose color mode Change font and display size Set lock screen preferences Location Use location services Security About security Protect against harmful apps Be ready to find a lost phone Lock and unlock phone...
Page 8 Moto G8 Plus viii Shrink screen for one-handed use Adjust screenshot settings Back up phone Users and guests Share your phone Add, modify, remove users Add or delete guest About phone Record your IMEI number Find legal and product information...
Page 9 Moto G8 Plus Update Android software Reset Wi-Fi, cellular data, and Bluetooth Reset phone Get more help...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Earpiece Front camera (To learn more, read help in the Camera app.) Headset jack Volume up/down button Power button Speaker USB-C port for charging, transferring files, sharing connection with tethered devices.
Page 11: Insert And Remove Sim And Sd Cards
Set up phone LED flash Laser autofocus sensor Depth camera (To learn more, read help in Camera app.) Main camera Action camera Fingerprint sensor Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12 Set up phone Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices. After you insert the card, be sure to update settings within media apps (like camera, music, and podcast apps), so they use the card to store content you create or download.
Page 13: Copy Data From Old Phone
Set up phone Push the tray back into the phone. Note: If you need to activate a SIM, contact your carrier. Fix a problem Select a problem to see troubleshooting steps. SIM card SIM not recognized Can’t make calls Can't answer calls SD card Phone doesn't recognize card Copy data from old phone...
Page 14 Set up phone On your iPhone, open Drive and then: Sign in with your Google account. If you don’t have one, you can create it now. Touch > Settings > Backup and start the backup. Wait for the backup to complete. When complete, on your new phone, sign in with the same Google account (Settings >...
Page 15: Manage Dual Sims
Set up phone • Most phone settings • Wallpaper • Call history You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store •...
Page 16: Set Up Voicemail
Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.
Page 17: Prepare For Emergencies
Set up phone Follow the onscreen instructions to enter your email address, password, and account options. If you have problems setting up the account, read Google's help for Gmail. Set up corporate email If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar events, and contacts with the Microsoft Exchange server.
Page 18 Set up phone Go to Settings > About phone. Touch Emergency information. Set up your information. Note: Anyone who picks up your phone can see your emergency info without unlocking your phone. View emergency information From the lock screen: • Swipe up and touch Emergency below the keypad.
Page 19: Make It Yours
Set up phone When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert. You can turn most alerts off or on (Presidential Alerts cannot be disabled) and adjust alert notification settings. Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
Page 20: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new page.
Page 21: About Your Lock Screen
Learn the basics If you want an entirely new look and feel for your home screen, you can use a different launcher. For a less drastic renovation, just change the wallpaper. About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on...
Page 22 Learn the basics Navigation Gestures: Moving between apps and screens is even easier with gestures: • Go home - Swipe up from the bottom of our screen to go to your home screen. • Go back - Swipe towards the middle from the left or right edge to go back to the last screen. •...
Page 23 Learn the basics Security enhancements Privacy • Settings now includes a Privacy menu, with more permissions to preserve privacy. Easily see and adjust which apps have access to your phone data and features, like which apps can use the camera or microphone. •...
Page 24: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 25: If You Had An Iphone
Learn the basics : New to Android? In most apps you can touch or for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 26: About Your Google Account
Learn the basics : New to Android? Your home screen: • On your old iPhone, your home screen was far left. Now, you start with one home screen and can add more pages to the right as needed. • Your old phone showed all apps on your home screen. With your new phone, you can put shortcuts to your most important apps on your home screen for easy access.
Page 27: Status Bar Icons
Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
Page 28 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. For example, . Possible speeds, from slowest to fastest, are 1X, 2G, 3G, H, H+, 4G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 29 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
Page 30 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.
Page 31: Phone Terms You Should Know
Learn the basics : New to Android? Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode mode allowing access to a device’s non-wireless functions (e.g., music, games, etc.), while disabling its wireless...
Page 32 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. short cut An icon you can add to your home screen that lets you quickly open an app. Create short cuts for apps you use frequently.
Page 33: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 34: Move Between Apps And Screens
Learn the basics : Get around on your phone Pinch in to Put two fingers on the screen, far apart, and then drag them together. zoom Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications. Press Power button twice Press the Power button twice to open Google...
Page 35: Use Quick Settings
Learn the basics : Get around on your phone returns you to the home screen from any app. lets you switch between recent apps. Tip: For visual assistance, you can add to open the Accessibility Menu magnify what's on the screen. Use One Button Nav Use these gestures to move between screens and apps if you chose One Button Nav...
Page 36 Learn the basics : Get around on your phone • Touch an icon to toggle the setting on or off • Touch & hold an icon to adjust related settings. Icon Setting Wi-Fi Bluetooth Do Not Disturb Flashlight Dolby Auto-rotate Battery Saver Mobile data Airplane mode...
Page 37 Learn the basics : Get around on your phone Screen Cast Nearby Share Data Saver. Appears after you turn on Data Saver the first time. Night Light. Appears after you turn on Night Light the first time. Wi-Fi hotspot. Appears after you turn on hotspot the first time. SIM card You can also slide to adjust screen brightness.
Page 38: Turn Screen Off And On
Learn the basics : Get around on your phone To return quick settings to its original state, touch > Reset. Tip: You can also change the background color to be light or dark. Turn screen off and on Why your screen turns off automatically •...
Page 39 Learn the basics : Get around on your phone Touch to toggle the phone ringtone and notification sounds between on , silent , and vibration only Slide to adjust media volume. Touch to mute media volume. Touch to access all volume controls (call, ring, alarm). Silence with Power &...
Page 40: Frequently Used Tools
Learn the basics : Frequently used tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 41: Control Phone With Your Voice
Learn the basics : Frequently used tools Do any of the following: • To edit the screenshot, touch • To share it, touch • analyze it with Google Lens, touch • For more time to review it before taking an action, touch the thumbnail to open the screenshot. •...
Page 42: Get Directions To A Location
Learn the basics : Frequently used tools Fix a problem If your phone isn't recognizing “OK, Google” commands: Open the Google app. Touch More > Settings > Voice. Touch Voice Match > Voice model. Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth...
Page 43: Use Time And Weather Widget
Learn the basics : Frequently used tools Use Time and Weather widget Add widget to home screen Put a clock on your home screen and get quick access to alarms, your calendar, and the weather. Touch & hold the home screen. Touch Widgets.
Page 44: Manage Time Spent On Your Phone
Learn the basics : Frequently used tools Do one of the following: • If you haven't added locations yet, touch Add cities. • Or, touch the current temperature, then touch Touch Add new location. Enter a city name or ZIP code, then touch Touch the city to add.
Page 45 Learn the basics : Frequently used tools Review the chart to see: • Time you spent using phone today • Which apps you’ve had on screen and for how long • How often you unlocked the phone today • How many notifications you’ve gotten For more information, touch a label on the chart.
Page 46 Learn the basics : Frequently used tools Tip: To add Focus mode to quick settings, open quick settings, touch , then drag the tile where you want To turn Focus mode off: • Open quick settings and touch • Or, on the notification, touch Turn off now. (To turn it off for a short period, touch Take a break.) To remove the schedule: Do one of the following: •...
Page 47 Learn the basics : Frequently used tools To learn more, read Google's help.
Page 48: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 49: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 50: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 51: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Open the Wallpapers app. Do one of the following: •...
Page 52: Add Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Add widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. To add a widget: Touch &...
Page 53 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • Open most recent conversation Messages •...
Page 54: Remove Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. Touch & hold an app shortcut on your home screen. Drag it onto another to group them together, then release when a circle forms around them: Then you can: •...
Page 55 Personalize your phone : Home screen Switch between launchers Go to Settings > Apps & notifications. Touch Default apps > Home app. Or, touch Advanced > Default apps > Home app. Select the launcher you want to use. To adjust its settings, touch Delete launchers You can only delete launchers that you installed.
Page 56: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 57: Sounds
Personalize your phone : Sounds Set ringtones Change default call ringtone Go to Settings > Sound. Touch Advanced > Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, touch Add ringtone at the bottom of the list. Then touch >...
Page 58: Enhance Sound
Personalize your phone : Sounds Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Page 59: Avoid Interruptions With Do Not Disturb
Personalize your phone : Sounds Note: If you don't want to save settings, touch > Saved audio settings and turn Remember this device off Turn Moto Audio off To turn Moto Audio off for the loudspeaker and any connected device: Go to Settings >...
Page 60 Personalize your phone : Sounds Touch Flip for DND and turn it on Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too.
Page 61 Personalize your phone : Sounds Choose whether to allow calls from: • Anyone • Contacts only • Starred (favorite) contacts only • None To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to...
Page 62: Stop Phone From Speaking
Personalize your phone : Sounds Do any of the following: • To use the schedule later, uncheck it to turn it off. • To delete a schedule, touch > • To delete multiple schedules, touch > Delete schedules. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.
Page 63 Personalize your phone : Sounds Turn off screen reader If your phone describes everything you touch on screen, speaking your notifications, and reading messages aloud, you might have turned on a screen reader. This accessibility feature helps people with visual impairments. To turn it off: Press &...
Page 64: Other Sound Settings
Personalize your phone : Sounds : Other sound settings Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 65: Apps
Apps About your apps Open an app Swipe up from the bottom of your home screen, then touch the app to open. Preloaded apps The following apps are preloaded on your phone. Don’t want some? Delete or disable them. Icon Description Calculator Make some quick calculations.
Page 66 Apps Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Make video call with your friends across Android and iOS. Facebook Connect with friends, family, and communities.
Page 67 Apps Moto Select available gestures for phone shortcuts and control notifications. Moto Audio Get premium, adjustable audio for movies, music, games, and voice. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Music Listen to your music collection (stored on your phone or streamed).
Page 68 Apps YouTube Find, view, and upload videos to the web. Get more apps Don’t see what you need? Download more apps. Tip: Swipe up and touch Search apps. Type the missing app's name to go to Play Store where you can install with one touch.
Page 69: View Two Apps On Screen
Apps Do one of the following: • To remove one app, swipe up to remove it from the list. • To remove all apps, swipe right to the end of the list and touch Clear all. Tips for using apps •...
Page 70: View Notifications
Apps You can drag the video (or navigation) anywhere on the screen. • To return it to full size, touch it twice. • To close it, drag it to the bottom of the screen. Or, touch it, then touch • To turn off Picture-in-picture for the app in use, touch it, then touch and turn Allow picture-in-picture To see all apps that support Picture-in-picture:...
Page 71: About Moto Experiences
Change the app's notifications to be Silent instead of Alerting. About Moto experiences The Moto app provides experiences to help you get the most from your Motorola phone. You can turn these features on or off with the app or in Settings.
Page 72 Apps Turn gestures on/off Perform everyday tasks with quick motions. You turn each gesture on/off independently. Touch “Learn more” links to learn how to use and turn gestures on/off. • Use three fingers to take a screenshot. Learn more. • Make a chopping motion to turn the flashlight on or off.
Page 73: Manage Your Apps
Apps : Manage your apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded your phone. To download apps: Open the Play Store app. Browse by category or search.
Page 74 Apps : Manage your apps Touch Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app. Touch >...
Page 75: Manage Or Delete Apps
Apps : Manage your apps Manage or delete apps Organize apps To organize apps into groups on your home screen, use folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
Page 76 Apps : Manage your apps Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages. Touch & hold the app icon, then touch Do one of the following: •...
Page 77: Protect Against Harmful Apps
Apps : Manage your apps • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Not all apps back up data automatically. Check with the app developer. To automatically back up to Google Drive: Go to Settings...
Page 78: Search And Browse
Apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 79 Apps : Search and browse In the list of results: • Review results, then touch a selection to view it or take the suggested action. • To crop the area of your search for more accurate results, touch • For more actions, touch and then: Translate text Copy or scan text...
Page 80: Search Your Phone
Apps : Search and browse • Touch > > Settings and turn Nearby places on. Delete Google search history Read Google's help for instructions. Use search engine other than Google To use a search engine other than Google: Search for “search engine” in Play Store and install one of the apps.
Page 81: Browse Websites
Apps : Search and browse If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch. Find your phone number Go to Settings.
Page 82 Apps : Search and browse Clear browsing history Open Chrome app. Touch > History. Touch CLEAR BROWSING DATA. You can also review and delete your search history. Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser.
Page 83: Text Messaging
Apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages. You can send one SMS message to multiple people, and replies are delivered in separate, not group, conversation threads (unless you and your recipients have group messaging enabled).
Page 84 Apps : Text messaging Do any of the following: • To respond to the message, enter your response in the text box and touch • If the message is from an unassigned number, create a contact to associate a name with that number. •...
Page 85: Add Attachments
Apps : Text messaging Open the message list and touch the conversation marked Draft. Do one: • Finish composing the message and touch • Delete the characters in the text field to delete the draft. Forward a text message Open Messages app.
Page 86: Save Attachments From Text Message
Apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.
Page 87: Change Default Messaging App
Apps : Text messaging This feature is not available in all countries. To adjust the group messaging setting: In the Messages app, touch > Settings > Advanced. Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store.
Page 88: Get Text Messages On Your Computer
Apps : Text messaging Touch > Settings. Touch Quick responses. Touch one of the responses to edit it. Get text messages on your computer Set up Messages for web If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...
Page 89 Apps : Text messaging To sign out from the computer, at the top of the message list, click .
Page 90: Email
Apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 91: View Email Attachments
Apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 92: Preview Inboxes From Home Screen
Apps : Email Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview. To see a generic thumbnail instead of a preview thumbnail until you open the file: Open the Gmail app.
Page 93 Apps : Email Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 94: Calendar App
Apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web-enabled device or computer when you've signed in to your account.
Page 95: Create And Manage Events
Apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 96 Apps : Calendar app Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 97: Clock App
Apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 98 Apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch Label (helpful when using multiple timers). •...
Page 99: Set Date And Time
Apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on •...
Page 100 Apps : Clock app Touch Home time zone, then select your home time zone.
Page 101: Photos App
Apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 102 Apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...
Page 103: Calls, Contacts, Voicemail
Calls, contacts, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see status bar. To answer an incoming call: • On the Incoming call screen, touch Answer.
Page 104: Make Calls
Calls, contacts, voicemail : Phone calls • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling. • Get notified of incoming calls when you're on a call. Set up call waiting.
Page 105: During A Call
Calls, contacts, voicemail : Phone calls Or, skip the Phone app entirely and say a voice command. Call by name Start typing the name in the search box. You'll see a list of matches. Just touch one to call. (If you don't see , swipe down to close the dialer.) Or, to see your contact list, touch .
Page 106: Make Video Calls
Calls, contacts, voicemail : Phone calls • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch • Use a paired Bluetooth device. Touch to use or stop using the device. • Mute your microphone. Touch . You can hear the caller but they can’t hear you. Enter a number Touch on the call screen to use the numeric keypad.
Page 107: Make Conference Calls
Calls, contacts, voicemail : Phone calls Get an app to make video calls There are many video calling apps to choose from on Play Store (like WhatsApp, Skype, and more). Open the Play Store app. Search for “video calls”. Download the app you want to use.
Page 108 Calls, contacts, voicemail : Phone calls Make Wi-Fi call Make sure that: • Wi-Fi calling is on. • You're connected to a Wi-Fi network. Make the call as usual. Depending on your carrier, you’ll see a Wi-Fi calling icon in the status bar, start and end call buttons, or the active call status indicator when your call is over a Wi-Fi network.
Page 109: Block Calls And Texts
Calls, contacts, voicemail : Phone calls Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it. When the number tries to contact you, your phone declines automatically. You can still call or text a number you've blocked.
Page 110: Turn Call Waiting On And Off
Calls, contacts, voicemail : Phone calls Turn Unknown on Unblock a number From the Phone app: Touch > Settings > Blocked numbers. Touch by the number to unblock. From the Messages app: Touch > Blocked contacts. Touch by the number to unblock. Touch UNBLOCK.
Page 111: View And Delete Call History
Calls, contacts, voicemail : Phone calls Touch > Settings. Do one of the following: • If your phone has one SIM card, touch Calls. • If your phone has dual SIMs, touch Calling accounts and select the SIM. Touch Additional settings, then turn Call waiting on When call waiting is on, if you're on a call and a new call comes in, you can answer it.
Page 112: Make Emergency Call From Locked Phone
Calls, contacts, voicemail : Phone calls Touch Touch the number. Touch Add Contact. If you have multiple accounts, select one. Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save.
Page 113: Contacts
Calls, contacts, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 114: Edit Or Delete Contacts
Calls, contacts, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • To assign a custom ringtone, touch >...
Page 115: Star Your Favorite Contacts
Calls, contacts, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 116: Share Contacts
Calls, contacts, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 117 Calls, contacts, voicemail : Contacts Touch & hold the file. Touch 10. Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification accept the file transfer. Touch the name card file (.vcf) to open it and add the person to your contacts.
Page 118: Voicemail
Calls, contacts, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 119: Send All Calls From Contact To Voicemail
Calls, contacts, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into to your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 120: Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 121: Connect A Midi Device
Music Send files over Bluetooth To send music files stored on your phone: Pair your phone with the device receiving the music. On your phone, open the Files app and touch Browse > Audio. Touch & hold the file. Touch and select Bluetooth.
Page 122: Battery
Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone.
Page 123: Use Battery Saver Mode
Battery • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app is draining your battery: Go to Settings > Battery > USAGE DETAILS. Swipe up to view the list of apps and features using power since the last full charge. Touch the app or feature using a lot of power.
Page 124: Show Battery Percentage In Status Bar
Battery When the phone is in Battery Saver mode, you'll see in the status bar. Turn Battery Saver on or off Turn it on/off yourself Open quick settings and touch Have it turn on automatically To turn on when your battery is below a specified level: Open quick settings, then touch &...
Page 125: Storage
Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email text messages are stored there, too. You can free up space when needed.
Page 126: Manage Sd Card
Storage Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app. Touch Browse. Touch a category (apps, images, videos, etc.) to view that type of item. Do any of the following: •...
Page 127: Find Downloaded Files
Storage Tip: You can set the camera to store all new photos and videos on the SD card. Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space on your phone.
Page 128: Recover Recently Deleted Files
Storage Do any of the following: • To open or play a file, touch it. • To sort files by name, date modified, or size, touch the label to sort by it. • To share a file, touch & hold it, then touch •...
Page 129: Upload Photos And Videos
Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. Select back up and sync settings and touch Confirm. You can change these settings any time. Adjust back up settings Open Photos app.
Page 130 Storage Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to delete, rename, and adjust image and PDF settings. •...
Page 131: Network And Internet
Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar. If the connection is poor, you'll see instead.
Page 132: Use Airplane Mode
Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then touch Forget. To review all of your saved networks, touch Saved networks. For each network you want to remove, touch its name, then touch Forget.
Page 133: Control Data Usage
Network and internet Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth back on during the flight.
Page 134: Share Your Internet Connection
Network and internet Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings.
Page 135 Network and internet Touch Wi-Fi hotspot and do any: • To make it easier to identify your hotspot when connecting to it, change the network name for your hotspot. • To prevent others from seeing your phone's network name, check Hide my device. •...
Page 136 Network and internet Turn the hotspot off. Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically. View or change hotspot password Go to Settings...
Page 137: Connect To Vpns
Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings >...
Page 138: Connected Devices
Connected devices Connect with Bluetooth™ Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch the icon to switch on/off: is on. is off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 139 Connected devices Tip: Bluetooth connections can really drain your battery. Save power by turning Bluetooth off when you're not connected to a device. After pairing with a device, you’ll need to set sharing options and then you can use Bluetooth to: •...
Page 140: Connect With Wi-Fi Direct
Connected devices Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Page 141: Share Or Receive With Nfc
Connected devices Disable Tap & pay To disable Tap & pay, turn off NFC. When NFC is off, Tap & pay is not included in Settings. Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot...
Page 142: Cast Screen Or Media To Tv
Connected devices Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port. (Learn how.) To start casting:...
Page 143: Share Files And Links With Nearby Android Phones
Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix a problem After each step, see if your issue is fixed.
Page 144 Connected devices Turn sharing on/off To turn it on: On your phone, make sure Bluetooth Location are turned on. Go to Settings > Connected devices > Connection preferences > Nearby Share. Tip: To add Nearby Share to quick settings, open quick settings, touch , then drag the tile where you want it.
Page 145: Transfer Files Between Phone And Computer (Usb)
Connected devices Touch and choose who can see your phone for sharing: • All contacts: Your phone is visible to your contacts who are nearby while your screen is on and unlocked. • Some Contacts: Your phone is visible to nearby contacts you choose while your screen is on and unlocked.
Page 146: Print From Your Phone
Connected devices Transfer files On a Windows computer: Ensure the phone is properly connected to the computer using the steps above. If you don't unlock the phone and change the USB connection to allow file transfers, you won't see any files on your phone.
Page 147: About Wireless Sharing
Connected devices Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network. • If your printer supports Wi-Fi Direct, set up a direct connection between the phone and printer.
Page 148 Connected devices • Length of availability for sharing Ways to share Method Description Nearby Good for: Share • Sharing securely with nearby people who have Android phones • Sharing a link, a contact, one or a few photos • Fast, immediate sharing Things to consider: •...
Page 149 Connected devices Learn how Cloud Good for: • Sharing high resolution photos, multiple photos, entire albums, and videos • Controlling sharing via links • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: •...
Page 150 Connected devices • Devices you share with must have NFC. • Both your phone and the other device must be on and unlocked. Learn how...
Page 151: Other Settings Apps & Notifications
Other settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 152: Choose How Apps Notify You
Other settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 153 Other settings : Apps & notifications Press a Volume button and on the screen touch Adjust the Ring volume slider. Change notification sound To change the sound for all app notifications: Go to Settings > Sound > Advanced > Default notification sound. Do one of the following: •...
Page 154 Other settings : Apps & notifications To turn dots off for all apps: Go to Settings > Apps & notifications > Notifications. Touch Advanced. Turn Allow notification dots on or off To turn dots off for one app: Touch & hold the app icon. Touch >...
Page 155: Display
Other settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 156: Use Dark Theme
Other settings : Display Touch , then follow onscreen instructions to select: • Fonts for screen elements • Background color • Icon shape • App tray layout Type a name for your theme. Touch Done. Change themes Go to Settings >...
Page 157: See Peek Display Notifications
Other settings : Display If you don't see the change or it doesn't display correctly, do either to close and restart the app: • Open recent apps and swipe it from the list, then reopen the app. • Restart the phone, then reopen the app. If you're using an app and want to toggle full screen on or off, you can do it from the recent apps list: Drag up from the bottom of the home screen, hold, then release.
Page 158: Change Screen Timeout
Other settings : Display Touch Settings and do any of the following: • To allow replies without unlocking the phone, turn Safe reply off . To require unlocking to reply, keep it on • To stop specific apps from showing these notifications, touch Block apps > and touch the app's name.
Page 159: Stop Automatic Rotation
Other settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off In this mode, you can manually rotate the current app. Touch by the navigation buttons. Allow screen to rotate To allow rotation for all apps, open quick settings and turn Auto-rotate on You can also adjust this in Settings >...
Page 160: Set Lock Screen Preferences
Other settings : Display Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want. • To adjust the size of icons and other screen elements, touch Display size, then drag the slider to the size you want.
Page 161: Use Location Services
Other settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 162: Location
Other settings : Location Fix a problem Problem: Location isn't working After each step, check to see if the issue is fixed. Turn location off and then on again. Turn airplane mode on, wait 15-20 seconds, then turn it off again. If you're using a case, remove it and check if GPS is working.
Page 163: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 164: Protect Against Harmful Apps
Other settings : Security Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Google Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 165: Lock And Unlock Phone
Other settings : Security : Lock and unlock phone Set screen lock You can set up a screen lock to secure your phone. Each time you power on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 166: Adjust Lock Options
Other settings : Security : Lock and unlock phone Remove screen lock Go to Settings > Security. Touch Screen lock. Enter your current PIN, password, or pattern to confirm your identity. Select None or Swipe. Adjust lock options Set time before locking Unless kept unlocked automatically, your phone locks the screen five seconds after the screen turns off.
Page 167: Unlock With Trusted Devices
Other settings : Security : Lock and unlock phone Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...
Page 168: Unlock With Your Face
Other settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 169: Unlock At Trusted Places
Other settings : Security : Lock and unlock phone Turn Unlocking your phone off The phone will no longer recognize your face, and the feature is turned off. To turn it on again, set up a new trusted face. Fix a problem If you're having trouble getting the phone to recognize your face: Go to Settings.
Page 170: Keep Phone Unlocked While It's On You
Other settings : Security : Lock and unlock phone Remove trusted places Go to Settings. Touch Security > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.
Page 171 Other settings : Security : Lock and unlock phone • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps. Add a fingerprint for each finger you want to use with the sensor: Go to Settings >...
Page 172: Pin Your Screen
Other settings : Security : Lock and unlock phone The sensor may have trouble reading fingerprints if your finger is: • • Oily • Dirty • Injured If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed.
Page 173: Lock Sim Card
Other settings : Security To unpin it: Drag up from the bottom of the screen and hold. If you required a pattern, PIN, or password when you turned on pinning, enter it to unlock the phone. Lock SIM card Set up SIM lock Your SIM card came with a default PIN from your carrier.
Page 174: Accounts
Other settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 175: Change Name & Info In Your Google Account
Other settings : Accounts Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name & info in your Google account You can update, add, and remove basic info for your Google account: Go to Settings...
Page 176: Control What Info Google Collects
Other settings : Accounts Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to Settings >...
Page 177 Other settings : Accounts • Deleting your search history and other activity. • Reviewing your location history. • other questions about your account...
Page 178: Accessibility Settings
Other settings : Accessibility settings Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Touch Correction mode and choose an option. How you see colors Option to choose It’s difficult to tell violet from blue.
Page 179 Other settings : Accessibility settings Touch the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification using the method you selected: triple tap, swipe up from bottom of screen with two fingers, or touch Touch &...
Page 180: Hearing Assistance
Other settings : Accessibility settings Touch Settings and set the options you want. When TalkBack is on • Touch an item. Your phone speaks the name. • Start typing. Your phone speaks each number or letter. • Drag status bar down. Your phone speaks all of the notifications. •...
Page 181: Dexterity Assistance
Other settings : Accessibility settings During a call, hold the phone to your ear, then rotate or move it to get the best position for speaking and listening. Set up TTY device Not all carriers support this feature. For text-based communication, you can use text messaging and email.
Page 182: Use Accessibility Shortcuts
Other settings : Accessibility settings Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust Switch Access later: Go to Settings > Accessibility. Touch Switch Access > Settings. Adjust options. Use Switch Access •...
Page 183 Other settings : Accessibility settings Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 184: System
Other settings : System : Languages & input Customize the keyboard Quickly access keyboard settings On the keyboard, touch > You can also access your keyboard settings at Settings > System > Languages & input > Virtual keyboard > Gboard. Change how keyboard looks To change the background color of your keyboard: On the keyboard, touch...
Page 185: Use Multiple Languages
Other settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the keyboard, touch >...
Page 186 Other settings : System : Languages & input Add language to keyboard If you want a keyboard for a language that isn't a display language: On the keyboard, touch > Touch Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching...
Page 187: Gestures
Other settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do. Change System navigation You can select which navigation option to use for moving between apps and screens.
Page 188: Twist Phone To Open Camera
Other settings : System : Gestures If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Go to Settings > System > Gestures. open the Moto app and touch >...
Page 189: Adjust Screenshot Settings
Other settings : System : Gestures Adjust screenshot settings Three finger screenshot and Screenshot toolkit make it easy to capture and enhance your screenshots. You can turn them on or off any time. Go to Settings > System > Gestures. Or, open the Moto app and touch >...
Page 190 Other settings : System Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Page 191: Users And Guests
Other settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 192: Add, Modify, Remove Users
Other settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 193: Add Or Delete Guest
Other settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
Page 194: About Phone
Other settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 195: Fix A Problem
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 196: Phone Won't Turn On
Fix a problem : Hardware issues • Using phone while it's charging • Downloading or uploading a lot of data Ways to keep your phone from heating up • Pause resource-intensive features or apps until your phone cools down. • Always use the charger that came with your phone.
Page 197: Screen Is Frozen Or Won't Respond
Fix a problem : Hardware issues Troubleshoot your phone: Check if a software update is available for your phone. Check available storage clear space if needed. You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files and clear cached data.
Page 198: Sd Card Problems
Fix a problem : Hardware issues Everything is negative, reversed colors Go to Settings > Accessibility > Color inversion and turn it off Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings to see if Night Light is on and turn it off •...
Page 199 Fix a problem : Hardware issues Phone stopped reading SD card After each step, check to see if the issue is fixed: Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove the card.
Page 200 Fix a problem : Hardware issues Be sure you have set the USB connection type to allow file transfer.
Page 201: Call And Sim Issues
Fix a problem : Call and SIM issues Problems making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 202 Fix a problem : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.
Page 203: Problems During Calls
Fix a problem : Call and SIM issues If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling you, check that you haven’t blocked their numbers. Problems during calls After each troubleshooting step, check to see if your issue is fixed.
Page 204 Fix a problem : Call and SIM issues If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 205 Fix a problem : Call and SIM issues Can't make/receive calls Try these troubleshooting steps.
Page 206: Battery Issues
Fix a problem : Battery issues Charging problems Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 207 Fix a problem : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.
Page 208: Bluetooth, Wi-Fi, Usb Issues
Fix a problem : Bluetooth, Wi-Fi, USB issues Bluetooth problems Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 209 Fix a problem : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings and touch Bluetooth. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 210: Wi-Fi Problems
Fix a problem : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 211: Can't Transfer Files Or Connect To Computer
Fix a problem : Bluetooth, Wi-Fi, USB issues The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection. If not, try these troubleshooting steps. Re-enter the password on the device to match the hotspot password set up on your phone.
Page 212: Account And Sign-In Issues
Fix a problem : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 213 Fix a problem : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 214: App Issues
Fix a problem : App issues App or widget problems App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 215: Camera Problems
Fix a problem : App issues Clear the app's cache. Go to the developer’s website for support. Open the Play Store app. Touch > My apps & games. Touch the app and swipe down to see a link to the website. Camera problems Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo.
Page 216: Messaging Problems
Fix a problem : App issues Check for updates to your Camera app. safe mode to see if apps you installed are causing the issue and uninstall as needed. If the camera works correctly in safe mode, a third-party app is probably causing the issue. If you’re storing photos/videos on your SD card, remove the card and see if you can take photos without...
Page 217 Fix a problem : App issues Check your signal strength: • Weak signal from your cellular provider is a common cause of unsent messages. In the status bar, see how many bars your network connection has. If you see only one or two bars, change locations to improve your signal strength, particularly if you are indoors.
Page 218: Gmail Problems
Fix a problem : App issues If you can open the app, touch or > Help and look for troubleshooting information. Turn your phone off and then on again. Clear the app's cache. Gmail problems For help with Gmail, read Google's troubleshooting information.
Page 219: Maintenance Procedures
Fix a problem : Maintenance procedures Update Android software For best performance, keep your phone updated with the latest available Android software. Check Android version number To check what version of Android your phone is running: Go to Settings > About phone > Android version. The number displayed is your phone's Android version.
Page 220 Fix a problem : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Google account • Media (music, photos, videos) •...
Page 221 Fix a problem : Maintenance procedures Press the Power button to restart in Recovery mode. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it. Use Volume buttons to scroll to Factory data reset, then press the Power button to select it. Allow several seconds for the reset to complete.

Motorola Moto G8 Plus User Manual

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