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Fix a problem : Bluetooth, Wi-Fi, USB issues
Bluetooth problems
Bluetooth turning on automatically
Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle monitors, etc.)
automatically turn Bluetooth on. If they do, this can prevent you from turning Bluetooth off.
To check if a third-party app you installed is automatically turning Bluetooth on, use
problematic app, then uninstall it.
Can't pair
After each step, check to see if your issue is fixed:
1.
First,
check the
basics.
2.
Make sure the phone and Bluetooth device are in discovery mode.
3.
Refresh the available devices list:
a.
Go to
Settings
b.
Touch Pair new device.
4.
Check if a
software update
5.
If you're having trouble pairing with your car, see the car manufacturer's instructions for your model.
6.
Reset
the phone's connections, then power cycle the phone.
Can't reconnect previously paired device
Unpair the Bluetooth device, then pair it again:
1.
Go to
Settings
> Connected devices > Previously connected devices.
2.
Next to the paired device, touch
3.
Pair the device
again.
Can't hear music
After each step, check to see if your issue is fixed:
1.
First,
check the
basics.
2.
Check that the volume is up on your phone and car or Bluetooth device.
3.
Check that other devices paired with your phone aren't playing the music.
4.
Check that Media audio is on:
a.
Go to
Settings
b.
Next to the paired device, touch
c.
Make sure Media audio is checked.
5.
If the problem is with a car, check the car's instructions.
> Connected devices.
is available for your phone.
> FORGET.
and touch Bluetooth.
.
safe mode
to identify the
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