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Motorola UMTS 850 Service Manual

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Level 1 & 2 Service Manual
6809505A64-A
V3xx
UMTS 850/1900, GSM 850/1800/1900 (North America Only)

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Summary of Contents for Motorola UMTS 850

  • Page 1 Level 1 & 2 Service Manual 6809505A64-A V3xx UMTS 850/1900, GSM 850/1800/1900 (North America Only)
  • Page 2 MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2006, 2007. All rights reserved. Mobile Devices Business, Sawgrass International Concourse...

  • Page 3: Table Of Contents

    Level Service Manual Contents Contents Introduction ................1 Product Identification .
  • Page 4 Contents May 09, 2007...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs which enable customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original phones will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level 4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications General Function Specification Frequency Range GSM 900 TX: 880 - 915 MHz Frequency (MHz) = 890 + (0.2 × n) where: 0 < n < 124 Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 < n < 1023 RX: 925 –...
  • Page 10 V3xx General Function Specification Duplex Spacing 45 MHz WCDMA 850, 80 MHz WCDMA 1900 Channel Spacing 200 kHz (GSM, DCS, PCS), 5 MHz UMTS Channels 174 EGSM, 374 DCS, 274 PCS carriers with 8 channels per carrier, 11 UMTS Modulation GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS) Transmitter Phase Accuracy 5 degrees RMS, 20 Degrees peak...

  • Page 11: Product Overview

    Level 1 and 2 Service Manual Product Overview Motorola V3xx telephones deliver 3G features in a small and lightweight package. These Global System for Mobile communications (GSM) General Packet Radio Service (GPRS) Wireless Application Protocol (WAP)-enabled mobile phones incorporate an icon based User Interface (UI) for easier operation, allows Short Message Service (SMS) text messaging, Multi-media Messaging Services (MMS), and includes Personal Information Manager (PIM) functionality.
  • Page 12 V3xx • RA v9 • MIDI Video • MPEG4 Video clip playback Display • Main display 320 x 240 pixel 262k TFT • CLI display 96 x 80 65k CSTN Memory • 64 MB internal RAM • 64 MB internal ROM •...
  • Page 13 Level 1 and 2 Service Manual Simplified Text Entry iTAP™ predictive text entry. Press a key to generate a character and a dynamic dictionary uses this to build and display a set of word or name options. The iTAP™ feature may not be available on the phone in all languages. Caller Line Identification Upon receipt of a call, the calling party’s phone number is compared to the phone book.

  • Page 14: General Operation

    V3xx General Operation Controls, Indicators, and Input/Output (I/O) Connectors The V3xx controls are located on the front and sides of the device, and on the keyboard, as shown in Figures 1 and 2. Camera Key Volume Keys Voice Command Key Left Soft Key Right Soft Key Right Soft Key...
  • Page 15 Level 1 and 2 Service Manual Voice Command Key Volume Keys Camera Key EMU Connector 061419o Figure 2. Telephone Controls and Indicators Locations (Sides) Indicators, in the form of icons, are displayed on the LCD (see Figure 3). 3. Bluetooth 4.
  • Page 16 V3xx GPRS Indicator – Shows when your phone is using a high-speed General Packet Radio Service (GPRS) network connection. Indicators can include: > = GPRS 8 = GPRS connection secure data transfer < = GPRS data 9 = GPRS transfer unsecure data transfer Bluetooth Indicator –...

  • Page 17: Battery Information

    Level 1 and 2 Service Manual ➧ Whether a phone displays all indicators depends on the programming and services to which the user subscribes. Figures 4 shows the Idle Screen display. Service Provider 10:15 am Recent Calls Messages Contacts Web Access Left Soft Key Right Soft Label...

  • Page 18: Tools And Test Equipment

    Generic press tool lens. 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023. 2. Not available from Motorola. To order, contact: AMS Software & Elektronik GmbH, c/o Holger Grube, Lise-Meitner- Straße9 D-24941 Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50.

  • Page 19: Disassembly

    Level 1 and 2 Service Manual Disassembly Disassembly The procedures in this section provide instructions for the disassembly of a V3xx telephone. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 20 Disassembly V3xx Lift the end of the battery and remove it completely. See Figure 2. Battery 061423o Figure 2. Removing the Battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 21: Removing And Replacing The Subscriber Identity Module (Sim) And Memory Card

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Subscriber Identity Module (SIM) and Memory Card Remove the battery door and battery as described in the procedures. memory card 061424o Figure 3. Removing the USIM and Memory Card Slide the USIM away from the USIM holder, as shown in Figure 3.

  • Page 22: Removing And Replacing The Rear Housing

    Disassembly V3xx Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, USIM and memory card as described in the procedures. In addition to 2 screws, the rear housing assembly is fastened with plastic latches. These are fragile and should be released with care.
  • Page 23 Level 1 and 2 Service Manual Disassembly Release the four housing latches by inserting the flat end of the plastic disassembly tool into the openings on the rear housing. Housing Latch Housing Latch Housing Latch Housing Latch 061426o Figure 5. Removing the Rear Housing Latches Carefully rotate the rear housing away from the front housing and flip assembly.
  • Page 24 Disassembly V3xx The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling. Use the disassembly tool to unseat the two flex connectors from it’s socket. Lift the rear housing assembly away from the phone. To replace, carefully align the two flex connectors to their respective socket on the rear housing assembly, then gently press down on each of the two flex connectors until they are properly seated in their own socket.

  • Page 25: Removing And Replacing The Antenna

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Remove the battery cover, battery, USIM, memory card, and rear housing assembly as described in the procedures. Use the plastic tweezers to grasp the rubber antenna grommets and carefully remove them from the antenna assembly.
  • Page 26 Disassembly V3xx Use the disassembly tool to release the antenna assembly as shown in Figure 8. Disassembly Tool Antenna Assembly 061428o Figure 8. Removing the Antenna Assembly Carefully lift the antenna assembly away from the phone. To replace, assembly starts from right to left. Align the antenna assembly to the phone.

  • Page 27: Removing And Replacing The Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, USIM, antenna, rear housing and battery tray as described in the procedures Use the plastic tweezers to pry loose and remove the vibrator assembly.

  • Page 28: Removing And Replacing The Flip Assembly Cover

    Disassembly V3xx Removing and Replacing the Flip Assembly Cover Remove the battery cover, battery, USIM, memory card, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure 10).
  • Page 29 Level 1 and 2 Service Manual Disassembly Remove the smart buttons on the side of the flip assembly. Set them aside for reassembly. Lift the flip cover away from the flip assembly. Be careful not to damage the display flex cable (see Figure 12). 040723o Figure 12.

  • Page 30: Removing And Replacing The Camera Assembly

    Disassembly V3xx Removing and Replacing the Camera Assembly Remove the battery cover, battery, USIM, antenna, rear housing, and trans- ceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.

  • Page 31: Removing And Replacing The Display Module Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Display Module Assembly Remove the battery cover, battery, USIM, rear housing, antenna, transceiver board assembly, flip assembly cover, and camera assembly, as described in the procedures. The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when handling.
  • Page 32 Disassembly V3xx Carefully lift the display lens away from the flip assembly. Display Module Figure 15. Removing the Display Module Assembly To remove the display module lens, carefully pry off the metal shield protecting the lens module. Disconnect the lens flex connector. 10.
  • Page 33 Level 1 and 2 Service Manual Disassembly IMPORTANT To properly replace the display lens, a new adhesive strip and a lens press is used. 11. To replace, using the lens press, properly align the display lens onto the adhesive strip. Then press into place. 12.

  • Page 34: Umts Subscriber Identity Module (Usim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections, as shown in Figure 17.
  • Page 35 Level 1 and 2 Service Manual UMTS Subscriber Identity Module (USIM) and Identifi- cation The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units. The full IMEI structure is listed in Table 2. Table 2.

  • Page 36: Troubleshooting

    Troubleshooting V3xx Troubleshooting Troubleshooting Chart Table 3. : Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
  • Page 37 Level 1 and 2 Service Manual Troubleshooting Table 3. : Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY c) Transceiver board defective. Forward to an authorized level 3 service center. 6. Receive audio from earpiece speaker is a) Connections to or from transceiver Gain access to the transceiver board assembly weak or distorted.

  • Page 38: Programming: Software Upgrade And Flexing

    Troubleshooting V3xx Table 3. : Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 11. Real Time Clock resetting when Lithium button cell in the display board Refer service to a Level 3 service center for standard battery is removed.

  • Page 39: Exploded View Diagram (Main Assembly)

    Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram (Main assembly) v462597 Figure 18. Exploded View Diagram (Main assembly) 6809505A64-A May 09, 2007...

  • Page 40: Exploded View Parts List (Main Assembly)

    Troubleshooting V3xx Exploded View Parts List (Main assembly) The following part number table is provided only for reference. Please contact your local Motorola parts organization for current part number information. Table 4. Exploded View Parts List Item Part Number Description...

  • Page 41: Exploded View Diagram (Flip Assembly)

    Level 1 and 2 Service Manual Troubleshooting Exploded View Diagram (Flip Assembly) 031826o Figure 19. Exploded View Diagram (Flip assembly) 6809505A64-A May 09, 2007...

  • Page 42: Exploded View Parts List (Flip Assembly)

    Troubleshooting V3xx Exploded View Parts List (Flip Assembly) The following part number table is provided only for reference. Please contact your local Motorola parts organization for current part number information. Table 5. Exploded View Parts List Item Part Number Description...

  • Page 43: Accessories (Optional)

    Level 1 and 2 Service Manual Troubleshooting Accessories (Optional) Table 6. Accessories Part Description Part Number Audio and Media Bluetooth Headset (Green) HS820 SYN0945 Bluetooth Headset - H700 SYN1311 Bluetooth Headset - HS805 SYN0986 Bluetooth Headset (Pearl Dark Gray) - H300 SYN1297 Bluetooth Headset (Pink) - H300 SYN1417...
  • Page 44 Troubleshooting V3xx Table 6. Accessories(Continued) Part Description Part Number H500 Bluetooth Headset Oi SYN1735 H500 Bluetooth Headset Pumpkin SYN1733 H500 Bluetooth Headset Spa Blue SYN1527 H500 Bluetooth Headset Steel Teal SYN1734 H500 Bluetooth Headset White SYN1526 H500 Gloss Black SYN1375 H500 Nickel Japan SYN1441 H500 Pink...
  • Page 45 Charger Adapter EMU/EMU (Y-cable) SKN6222 P790 Power on the Go SPN5353 Power On The Go - Verizon SYN1435 Smart Cable EMU - Motorola SYN1003 Standard Car Charger EMU - P310 SYN1630 Travel Charger EMU Mid-Rate Switcher -Argentina SPN5192 Travel Charger EMU Mid-Rate Switcher -Australia...
  • Page 46 Troubleshooting V3xx Table 6. Accessories(Continued) Part Description Part Number Travel Charger EMU Mid-Rate Switcher -TWN SPN5216 Travel Charger EMU Mid-Rate Switcher -UK/HK SPN5190 Travel Charger EMU Mid-Rate Switcher -US ENG SPN5185 Travel Charger EMU Rapid Switcher -Argentina SPN5197 Travel Charger EMU Rapid Switcher -BRAZIL SPN5196 Travel Charger EMU Rapid Switcher - HK SPN5199...
  • Page 47 1 and 2 6809505A64-A V3xx Level 1 and 2 Service Manual INDEX IndexINDEX mechanical serial number 29 product 1 active line indicator 12 IM indicators 12 airplane mode indicator 11 IMEI 30 antenna, removing and replacing 20 in-call indicator 12 battery LCD 12 charge indicator 13...
  • Page 48 INDEX Product Family V3xx camera assembly 25 flip assembly 23 text entry 8 flip display module assembly cover 26 tools and test equipment 14 rear housing 18 transceiver board assembly, removing and replacing 22 SIM 17 troubleshooting 31 transceiver board assembly 22 replacement parts contact information 5 WAP (Wireless Access Protocol) 8...
  • Page 49 Level 1 and 2 Service Manual INDEX 6809505A64-A May 09, 2007 Index-3...

This manual is also suitable for:

Umts 1900Gsm 850Gsm 1800Gsm 1900

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