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Fix a problem : App issues
Problems with Gmail
For help with Gmail, read
Problems with app you installed
After each step, check to see if the issue is fixed:
1.
Check for
updates
2.
If you can open the app, touch
3.
Clear the app's cache.
4.
Go to the developer's website for support.
a.
Open
the Play Store app.
b.
Touch
> My apps & games.
c.
Touch the app and swipe down to see a link to the website.
Messaging problems
If you're having problems
1.
Check for
updates
2.
Check if a
software update
3.
Turn your phone off and then on again.
4.
If the problem persists, follow the steps below for specific problems. After each troubleshooting step, check to
see if your issue is fixed.
Red ! on text message
If you see
, your text message was not sent.
1.
Check your signal strength:
•
Weak signal from your cellular provider is a common cause of unsent messages. In the
how many bars your network connection has. If you see only one or two bars, change locations to
improve your signal strength, particularly if you are indoors.
2.
Open the conversation and
Can't hear notifications
1.
Adjust your
notification
2.
If you're using a 3rd party launcher, try
alternative launcher to use.
Can't send or receive messages
1.
Change your preferred network to Global.
Google's troubleshooting
to the app.
or > Help and look for troubleshooting information.
sending or receiving
to your messaging app.
is available for your phone.
resend
the message.
settings.
switching back
information.
messages, try the following:
to the Moto launcher. If this fixes the issue, then find an
176
status
bar, see
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