Motorola moto g7 PLUS User Manual
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Motorola moto g7 PLUS User Manual

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  • Page 1 User Guide...
  • Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.

  • Page 3: Table Of Contents

    Contents Set up phone About your hardware Insert and remove SIM and SD cards Copy data from old phone Manage dual SIMs Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics...
  • Page 4 Use widgets, shortcuts, or folders Remake your home screen with launchers Lock screen Use a screen saver Use apps Open, close, switch apps View two apps on screen View notifications About preloaded apps Get, delete, manage apps...
  • Page 5 About the Moto app Shrink screen for one-handed use Use phone hands-free Preview notifications when screen sleeps Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts...
  • Page 6 Connected devices Connect with Bluetooth Tap & pay with NFC Share or receive with NFC Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone About wireless sharing Apps & notifications...
  • Page 7 Change font and display size Accessibility Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Security & location About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone Set a screen lock...
  • Page 8 Hardware issues Phone is slow or unstable Phone feels warm or hot Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card issues Call and SIM issues...

  • Page 9: Set Up Phone

    Set up phone About your hardware Hardware diagram Earpiece/speaker Front camera Microphone Tray for SIM and SD card Proximity and ambient light sensors Volume button Power button...

  • Page 10: Insert And Remove Sim And Sd Cards

    Set up phone Back cameras LED flash Fingerprint sensor Microphone Speaker grill USB-C port to charge phone, transfer files, and share data connection with tethered devices Headset jack Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
  • Page 11 Set up phone A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices. After you insert the card, be sure to update settings within media apps (like camera, music, and podcast apps), so they use the card to store content you create or download.

  • Page 12: Copy Data From Old Phone

    Set up phone Push the tray back into the phone. When two SIMs are inserted, you see at the top of the home screen. If you see troubleshoot the issue. Note: If you need to activate or resize a SIM, contact your carrier. Fix an issue Select an issue to see troubleshooting steps.
  • Page 13 Set up phone On your iPhone, open Drive and then: Sign in with your Google account. If you don’t have one, you can create it now. Touch > Settings > Backup & reset and start the backup. Wait for the backup to complete. When complete, on your new phone, sign in with the same Google account (Settings >...

  • Page 14: Manage Dual Sims

    Set up phone You’ll see these when you sign in to your Google account on your new phone. What won't copy: • Downloads, like PDF files • Apps that aren’t from Play Store • Accounts other than Google accounts • Contacts and calendars for services other than Google (such as WhatsApp) •...

  • Page 15: Set Up Voicemail

    Set up phone Select the option that best meets your needs: • Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is also based on your contact's carrier. • Personal and Work: Use one SIM for personal and the other for work-related voice calls. •...

  • Page 16: Set Up Email

    Set up phone Touch > Touch & hold to dial into your mailbox. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for instructions. Change voicemail options Touch > > Settings. (If you don't see , swipe down on the screen.) Touch Voicemail.

  • Page 17: Prepare For Emergencies

    Set up phone • Email address • Email password • Domain name • Username • Server name • Security type/SSL settings • Client certificate requirement To set up corporate email: Open the Gmail app. Do one of the following: • If this is your first time opening the Gmail app, touch Add another email address.
  • Page 18 Set up phone View emergency information Swipe up on the lock screen. Below the keypad, touch Emergency. Touch Emergency information twice. Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone: Go to Settings >...

  • Page 19: Make It Yours

    Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Personalize your phone • Set the wallpaper. • Add apps to your home screen. •...

  • Page 20: Learn The Basics

    Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch Swipe right or left to move between home screens.
  • Page 21 Learn the basics What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections. Swipe down to see your notifications quick settings. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.

  • Page 22: About Your Lock Screen

    Learn the basics To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed. Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. •...
  • Page 23 Learn the basics • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.

  • Page 24: New To Android

    Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.

  • Page 25: If You Had An Iphone

    Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.

  • Page 26: About Your Google Account

    Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.

  • Page 27: Status Bar Icons

    Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
  • Page 28 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
  • Page 29 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
  • Page 30 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.

  • Page 31: Phone Terms You Should Know

    Learn the basics : New to Android? Moto Voice is announcing calls and texts. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
  • Page 32 Learn the basics : New to Android? Play Store Google's store where you can download apps, books, movies, and music. Choose from an assortment of free books or apps; purchase from an even larger selection. SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras.

  • Page 33: Get Around On Your Phone

    Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.

  • Page 34: Use Navigation Bar

    Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.

  • Page 35: Use Quick Settings

    Learn the basics : Get around on your phone Touch & hold Open Google Assistant Swipe left Go back Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customize navigation gestures You can change how your phone responds when you swipe: Open the Moto app.
  • Page 36 Learn the basics : Get around on your phone Icon Setting Wi-Fi Bluetooth Do Not Disturb Auto-rotate Flashlight Dolby Battery Saver Mobile data Airplane mode Cast...
  • Page 37 Learn the basics : Get around on your phone Data Saver (Appears after you turn on Data Saver the first time.) Night Light (Appears after you turn on Night Light the first time.) Bedtime mode (Appears after you turn on Bedtime mode the first time.) Wi-Fi hotspot (Appears after you turn on hotspot the first time.) SIM card...

  • Page 38: Turn Screen Off And On

    Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.

  • Page 39: Discover Useful Tools

    Learn the basics : Discover useful tools Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Press & hold the Power button, then touch Screenshot. •...

  • Page 40: Turn Flashlight On And Off

    Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.

  • Page 41: Get Directions To A Location

    Learn the basics : Discover useful tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
  • Page 42 Learn the basics : Discover useful tools Touch & hold the home screen. Touch Widgets. Touch & hold the Time and Weather widget, then drag it to the home screen. Set or delete alarms Touch the time. Adjust alarms: • To add a new alarm, touch and set the time and ringtone.

  • Page 43: Manage Time Spent On Your Phone

    Learn the basics : Discover useful tools Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations you added, swipe right and left. •...
  • Page 44 Learn the basics : Discover useful tools For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls.
  • Page 45 Learn the basics : Discover useful tools Do one of the following: • Open quick settings, then touch & hold . • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.

  • Page 46: Work With Text

    Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.

  • Page 47: Cut, Copy, Paste Text

    Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...

  • Page 48: Use Voice Typing

    Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...

  • Page 49: Personalize Your Phone

    Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Set the wallpaper Open the Wallpapers app.

  • Page 50: Use Widgets, Shortcuts, Or Folders

    Personalize your phone : Home screen Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. Add a widget Touch &...
  • Page 51 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task •...

  • Page 52: Remake Your Home Screen With Launchers

    Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. To create a folder on your home screen: Touch &...
  • Page 53 Personalize your phone : Home screen Get different launcher Search for “launcher” in Play Store. Read through the choices and download the one (or more) that you want. To start using it, open the app or follow the onscreen instructions after downloading it. Switch between launchers Go to Settings...

  • Page 54: Lock Screen

    Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...

  • Page 55: Use Apps

    Use apps Open, close, switch apps Open and close apps To open an app, swipe up from the bottom of your home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.

  • Page 56: View Notifications

    Use apps Exit split screen view Drag the divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use.
  • Page 57 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.

  • Page 58: About Preloaded Apps

    Use apps Swipe down from the top of the screen and touch the notification to open the app. From your lock screen, touch the notification twice and enter your PIN, pattern, or password to unlock your screen and open the app. Snooze a notification Swipe left or right slowly.
  • Page 59 Use apps Chrome Browse the web. Access your browser bookmarks from any device, and sync tabs with your computer or Android devices. Clock Set alarms. Use a timer or stopwatch. Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents.
  • Page 60 Use apps Google Search the web, see your updates, and adjust Google settings, including privacy. Google Pay Pay with your phone in-store or online, and send cash using this secure digital wallet. Google TV Get movies and TV shows for instant viewing from Play Store. (Not available in all countries.) Maps Find your...
  • Page 61 Use apps Photos Manage photos and upload them automatically to your private album. Play Music Stream your favorite albums, singles, and live performances, and get recommendations for new music. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device.

  • Page 62: Get, Delete, Manage Apps

    Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
  • Page 63 Use apps : Get, delete, manage apps Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.

  • Page 64: Manage Or Delete Apps

    Use apps : Get, delete, manage apps Manage or delete apps Organize apps To organize apps into groups on your home screen, folders. Control app permissions The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features.
  • Page 65 Use apps : Get, delete, manage apps Or, hold the Power button for about 30 seconds, or until your phone restarts. Clear app's cache or data Clearing the cache and data can free up phone memory, improve performance, and fix some problems with apps and web pages.

  • Page 66: Protect Against Harmful Apps

    Use apps : Get, delete, manage apps • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) • Photos and videos (synced to your Google Photos library, not to Google Drive) • SMS text messages (if using Messages) Tip: Back up over Wi-Fi...
  • Page 67 Use apps : Get, delete, manage apps If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.

  • Page 68: Search And Browse

    Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
  • Page 69 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.

  • Page 70: Search Your Phone

    Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
  • Page 71 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
  • Page 72 Use apps : Search and browse Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or, touch Advanced >...

  • Page 73: Text Messaging

    Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
  • Page 74 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
  • Page 75 Use apps : Text messaging Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. • Touch to attach a photo or video or capture a new one. Touch to expand the viewfinder to fullscreen, where you can switch to a selfie camera or capture a video.

  • Page 76: Manage, Delete Messages

    Use apps : Text messaging Touch You can now paste it elsewhere, like in an email you're composing. Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app.
  • Page 77 Use apps : Text messaging • To see archived messages, touch > Archived. Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. If you have dual SIMs, touch General. Touch Notifications and: •...

  • Page 78: Change Default Messaging App

    Use apps : Text messaging Touch Group messaging and select an option. Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
  • Page 79 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.

  • Page 80: Email

    Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...

  • Page 81: View Email Attachments

    Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...

  • Page 82: Preview Inboxes From Home Screen

    Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
  • Page 83 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.

  • Page 84: Calendar App

    Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.

  • Page 85: Create And Manage Events

    Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.

  • Page 86: Control Notifications For Calendar Events

    Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.

  • Page 87: Clock App

    Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
  • Page 88 Use apps : Clock app In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: • To pause the countdown, touch • To add a label to the timer, touch the current name and change it (helpful when using multiple timers).

  • Page 89: Set Date And Time

    Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use 24-hour format on •...
  • Page 90 Use apps : Clock app Turn Automatic home clock on...

  • Page 91: Moto App

    Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. Turn gestures on/off Perform everyday tasks with quick motions.

  • Page 92: Use Phone Hands-Free

    Use apps : Moto app To return to a full-size screen, touch anywhere in the black area around the small screen. Use phone hands-free About hands-free mode When you’re driving, using a headset, or at a designated place, let Moto Voice: •...

  • Page 93: Preview Notifications When Screen Sleeps

    Use apps : Moto app • View the notification and touch > Not now. Hands-free mode resumes the next time you are at that place. • Turn off that place. Hands-free mode does not resume until you turn the place on again. Preview notifications when screen sleeps About Moto Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and...
  • Page 94 Use apps : Moto app Do any of the following: • For more privacy when the screen is locked, touch Level of details to show. • To allow text or voice replies from the Moto Display screen without unlocking the phone, turn Quick Reply on •...

  • Page 95: Photos App

    Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
  • Page 96 Use apps : Photos app Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app. From your computer, sign in to photos.google.com. More help To learn more, read Google's...

  • Page 97: Contacts, Calls, Voicemail Contacts

    Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.

  • Page 98: Edit Or Delete Contacts

    Contacts, calls, voicemail : Contacts • Have someone beam you the contact with NFC. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...

  • Page 99: Star Your Favorite Contacts

    Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.

  • Page 100: Share Contacts

    Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
  • Page 101 Contacts, calls, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.

  • Page 102: Phone Calls

    Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...

  • Page 103: Make Calls

    Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...

  • Page 104: During A Call

    Contacts, calls, voicemail : Phone calls Call nearby place Touch and say or type the name, then touch the search result to place the call. Learn more. Return call Touch , then touch next to the number. Tips: • To call frequent numbers with one touch from your home screen, a Direct dial widget.

  • Page 105: Make Video Calls

    Contacts, calls, voicemail : Phone calls Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button. To hide the call and use other apps, touch To return to the call, swipe the status bar...

  • Page 106: Make Conference Calls

    Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Block calls and texts About blocking If you don’t want to get calls or texts from a certain phone number, you can block it.
  • Page 107 Contacts, calls, voicemail : Phone calls Block all numbers for a contact Open Contacts app. Touch the person's name. Touch > Block numbers. If you don’t want to report the call as spam to Google, remove the checkmark. Touch Block. On the contact screen, you'll see by the blocked numbers.

  • Page 108: Turn Call Waiting On And Off

    Contacts, calls, voicemail : Phone calls • Your phone may need to send information about your calls to Google. • It doesn’t control whether your number shows when you make calls. If you don't want Google to identify spam callers, touch >...
  • Page 109 Contacts, calls, voicemail : Phone calls You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls: Touch Touch >...

  • Page 110: Make Emergency Call From Locked Phone

    Contacts, calls, voicemail : Phone calls Touch the number. Touch Call details. Touch To delete all calls: Touch Touch > Call history. Touch > Clear call history. Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe).

  • Page 111: Voicemail

    Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...

  • Page 112: Send All Calls From Contact To Voicemail

    Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.

  • Page 113: Music

    Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.

  • Page 114: Listen To Music

    Music Record current station On the tab, touch to start recording. To stop recording, touch If desired, edit the recording's name. Touch DONE. To listen to a recording, touch > Recordings > To delete or rename a recording, beside it, touch . To delete all recordings, at the top of the screen, touch >...

  • Page 115: Transfer Play Music Library To Yt Music

    Music Use Volume buttons to switch tracks When the screen is off, you can use the Volume buttons to switch tracks. To set it up: Open the Moto app. Touch > Moto Actions. Touch Media controls and turn it on To switch tracks when the screen is off: •...

  • Page 116: Connect A Midi Device

    Music When you receive the Bluetooth notification on your phone, swipe down and touch it, then touch Accept. During file transfer, you’ll see in the status bar. To check the status, open the notification. The files are saved in Music/Bluetooth, where music apps will find them. You’re ready to listen! Tip: To see Bluetooth files you received, go to Settings >...

  • Page 117: Settings Network And Internet

    Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.

  • Page 118: Connect With Wi-Fi Direct

    Settings : Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...

  • Page 119: Control Data Usage

    Settings : Network and internet Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth...

  • Page 120: Share Your Internet Connection

    Settings : Network and internet Restrict for all apps when you’re low Go to Settings > Network & internet > Data usage. open quick settings, then touch & hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data.
  • Page 121 Settings : Network and internet Hotspot: Set up Check that: • Cellular data is on. (If cellular data is off, your phone doesn't have an internet connection to share.) • Data Saver is off. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: •...
  • Page 122 Settings : Network and internet Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.

  • Page 123: Connect To Vpns

    Settings : Network and internet To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...

  • Page 124: Connected Devices

    Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.

  • Page 125: Tap & Pay With Nfc

    Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...

  • Page 126: Share Or Receive With Nfc

    Settings : Connected devices Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to an electronic reader. Set up Tap & pay Make sure you have: • Set up a payment app on your phone. Install one from Play Store if needed.

  • Page 127: Transfer Files Between Phone And Computer (Usb)

    Settings : Connected devices Touch Android Beam and make sure it is on. Share content between devices Share content from your phone to another device by touching the devices together (usually back to back). Make sure both devices are unlocked, support NFC, and have NFC and Android Beam turned on. Open the screen that contains something you want to share, such as a photo, web page, video, map, or contact.
  • Page 128 Settings : Connected devices Connect phone to transfer files With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.

  • Page 129: Cast Screen Or Media To Tv

    Settings : Connected devices Fix an issue If you’re having issues, try these troubleshooting steps. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
  • Page 130 Settings : Connected devices • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV.

  • Page 131: Print From Your Phone

    Settings : Connected devices Print from your phone Set up: Wi-Fi, Wi-Fi Direct, or NFC To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.

  • Page 132: About Wireless Sharing

    Settings : Connected devices About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
  • Page 133 Settings : Connected devices • Email attachments remain available for download until the recipient deletes the email. Learn how Cloud Good for: • Sharing high resolution photos, multiple photos, entire albums, and videos • Controlling sharing via links • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: •...
  • Page 134 Settings : Connected devices Things to consider: • Devices you share with must have NFC. • Both your phone and the other device must be on and unlocked. Learn how...

  • Page 135: Apps & Notifications

    Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.

  • Page 136: Choose How Apps Notify You

    Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
  • Page 137 Settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
  • Page 138 Settings : Apps & notifications Turn dots off for all apps Go to Settings > Apps & notifications > Notifications. Turn Allow notification dots on or off Turn dots off for one app Touch & hold the app icon. Touch >...

  • Page 139: Battery

    Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.

  • Page 140: Use Battery Saver Mode

    Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings >...

  • Page 141: Show Battery Percentage In Status Bar

    Settings : Battery • Wait until you look at an app to refresh its content, like email or news • Stop apps from doing things in the background • Stop using Location services when your screen is off When the phone is in Battery Saver mode, you'll see in the status bar.

  • Page 142: Storage

    Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.

  • Page 143: Manage Sd Card

    Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.

  • Page 144: Find Downloaded Files

    Settings : Storage Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone. Eject SD card Drag the SD card notification down, and touch Eject. If you don't see the notification: Go to Settings...

  • Page 145: Recover Recently Deleted Files

    Settings : Storage Tip: To access downloads from a computer, connect your phone with a cable. Then open the phone's internal storage, and look for files in the Downloads folder. Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data.

  • Page 146: Scan Documents And Make Copies

    Settings : Storage Touch your profile icon > Turn on backup. You can change back up settings any time. Adjust back up settings Open Photos app. Touch your profile icon > Photos settings > Backup. Adjust settings as needed: • To choose high quality or original size for uploads, touch Backup quality.
  • Page 147 Settings : Storage Optionally: • Touch to crop. • Touch to select image enhancement options. • Touch to rotate the image. • Touch to reset the scanner (deletes current unsaved scan). • Touch to rename, and adjust image and PDF settings. When you've finished scanning, touch Next.

  • Page 148: Sound

    Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.

  • Page 149: Set Ringtones

    Settings : Sound Touch Pick up to silence and turn it on If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off Set ringtones Change default call ringtone Go to Settings >...

  • Page 150: Enhance Sound

    Settings : Sound Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.

  • Page 151: Silence Calls & Notifications

    Settings : Sound Note: If you don't want to save settings for your connected headphones, touch > Saved audio settings and turn Remember this device off Reset all audio settings Go to Settings > Sound > Moto Audio. Touch > Reset. Turn Moto Audio off To turn Moto Audio off for headphones or another connected device: Connect your headphones or other audio device.
  • Page 152 Settings : Sound If it's turning itself on again, but you don't want it to: • Make sure you're not silencing on a schedule during calendar events. • If you're using Bedtime mode, touch Settings > Digital Wellbeing & parental controls > Bedtime mode >...
  • Page 153 Settings : Sound Allow exceptions When Do Not Disturb is on, incoming calls, messages, and calendar events or reminders are muted. You can allow exceptions. Calls Go to Settings > Sound > Do Not Disturb. Touch Calls > Allow calls. Choose whether to allow calls from: •...

  • Page 154: Stop Phone From Speaking

    Settings : Sound Go to Settings > Sound. Touch Do Not Disturb > Turn on automatically. Select the rule and turn it off or touch to delete it. Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify.

  • Page 155: Silence "Hello Moto" During Power Up

    Settings : Sound Go to Settings > Accessibility. Turn off all screen readers, such as TalkBack or Select to Speak. Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings >...

  • Page 156: Display

    Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...

  • Page 157: Choose Color Mode

    Settings : Display Automatically change screen to grayscale To help you wind down at night, your phone can change to grayscale (black and white). Go to Settings > Digital Wellbeing & parental controls > Bedtime mode. Select when to turn on Bedtime mode. Touch Customize.

  • Page 158: Stop Automatic Rotation

    Settings : Display Stay on until you look away Use Attentive Display to keep the screen on when you're looking at it and turn it off when you look away: • Your screen won't dim or sleep when you're looking at it. •...
  • Page 159 Settings : Display If you need more help seeing the screen, turn on accessibility features, like magnification to zoom in and out or a screen reader to hear audio descriptions of what you touch on the screen.

  • Page 160: Accessibility

    Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and Deuteranomaly (red-green) green appear redder.
  • Page 161 Settings : Accessibility To zoom temporarily: Touch Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.

  • Page 162: Hearing Assistance

    Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Turn on video captions Go to Settings > Accessibility. Touch Captions and turn Use captions on Specify options (language, text size, and style) for closed captioning.

  • Page 163: Dexterity Assistance

    Settings : Accessibility Connect your phone and TTY with the audio cord that came with your TTY. Use the USB-C adapter that came with your phone. Dexterity assistance Use external switch or keyboard If you’re unable to use a touchscreen, Switch Access lets you control the phone using external switches or keyboard keys to select items, scroll, enter text, and more.
  • Page 164 Settings : Accessibility Turn Use service on Tip: To increase the size of the buttons on this menu, touch Settings, then turn Large buttons on Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools.

  • Page 165: Security & Location

    Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.

  • Page 166: Protect Against Harmful Apps

    Settings : Security & location • You can turn off NFC when you’re not using it. But even when NFC is ON, it's automatically disabled when your phone display is locked. Along with these safeguards, exchange information only with others you know and trust. Additional security options •...
  • Page 167 Settings : Security & location • Have location services turned on. If location services are off, you can lock or erase the phone, but cannot locate it. • Have Find My Device turned on To check that Find My Device is on for your phone: Go to Settings >...

  • Page 168: Lock And Unlock Phone

    Settings : Security & location : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...

  • Page 169: Adjust Screen Lock Options

    Settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.

  • Page 170: Unlock With Trusted Devices

    Settings : Security & location : Lock and unlock phone To hide patterns (if you're using a pattern screen lock): Go to Settings > Security & location. Touch Turn Make pattern visible off Unlock with trusted devices Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car.

  • Page 171: Unlock With Your Face

    Settings : Security & location : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...

  • Page 172: Unlock At Trusted Places

    Settings : Security & location : Lock and unlock phone Touch Delete face data. The phone will no longer recognize your face, and the data is deleted. To turn it on again, set up face matching again. Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings...

  • Page 173: Keep Phone Unlocked While It's On You

    Settings : Security & location : Lock and unlock phone Remove trusted places Go to Settings. Touch Security & location > Smart Lock. Unlock your phone, then touch Trusted places. Remove the location from your trusted places: • For your Home or Work locations in Maps, touch the location name to toggle it off. To remove the address entirely, you must remove it in Maps.

  • Page 174: Use Fingerprint Security

    Settings : Security & location : Lock and unlock phone Turn Access with Voice Match on . If you haven't already set up the “OK, Google” launch phrase, follow the onscreen instructions to record your voice. Be sure Lock screen personal results is on Unlock your phone At the lock...
  • Page 175 Settings : Security & location : Lock and unlock phone Rename each fingerprint. Touch the current name, type a name, and touch OK. Remove a fingerprint Go to Settings > Security & location. Touch Fingerprint and enter your pattern, PIN, or password to verify your identity. Touch next to the fingerprint.

  • Page 176: Set Lock Screen Preferences

    Settings : Security & location : Lock and unlock phone If a registered fingerprint isn't working as expected, remove and re-add the fingerprint. If your finger is injured, add fingerprints for your other fingers and use them until healed. Issue: Fingerprint option disappeared from Security & location menu. After each troubleshooting step, check to see if your issue is fixed.

  • Page 177: Use Location Services

    Settings : Security & location : Lock and unlock phone To set it up: Go to Settings > Security & location > Lock screen preferences. Turn Show lockdown option on To use it: Press & hold the Power button. Touch Lockdown. Your fingerprint sensor and automatic unlock settings are disabled and notifications won’t be displayed on your lock screen.
  • Page 178 Settings : Security & location Review services using your location Go to Settings > Security & location > Location > Advanced. Touch a service to open its settings: • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number.

  • Page 179: Pin Your Screen

    Settings : Security & location Pin your screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
  • Page 180 Settings : Security & location Turn Lock SIM card on Enter your carrier-provided PIN and follow the onscreen instructions. Unlock SIM card When prompted, enter the PIN used to set up the SIM lock. Caution: If you enter an incorrect PIN multiple times, the SIM will be disabled. If you accidentally disabled SIM If you enter an incorrect PIN multiple times, the SIM will be disabled.

  • Page 181: Accounts

    Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.

  • Page 182: Change Name & Info In Your Google Account

    Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...

  • Page 183: Control What Info Google Collects

    Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
  • Page 184 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...

  • Page 185: System

    Settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.

  • Page 186: Languages & Input

    Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...

  • Page 187: Use Multiple Languages

    Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...

  • Page 188: Customize Power Button Gesture

    Settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant...
  • Page 189 Settings : System Touch Touch Upload, then choose the files or folder to upload. Manage your backup in Drive On your phone: Open Drive app. Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a...

  • Page 190: Users And Guests

    Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...

  • Page 191: Add, Modify, Remove Users

    Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.

  • Page 192: Add Or Delete Guest

    Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.

  • Page 193: Fix Issues

    If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...

  • Page 194: Phone Won't Turn On

    Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...

  • Page 195: Screen Is Frozen Or Won't Respond

    Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...

  • Page 196: Sd Card Issues

    Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
  • Page 197 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.

  • Page 198: Call And Sim Issues

    Fix issues : Call and SIM issues Issues making/receiving calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
  • Page 199 Fix issues : Call and SIM issues Have signal, but can’t make calls Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network.

  • Page 200: Issues During Calls

    Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
  • Page 201 Fix issues : Call and SIM issues Turn your phone off and then on again. Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.

  • Page 202: Battery Issues

    Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
  • Page 203 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press and hold the Power button.

  • Page 204: Bluetooth, Wi-Fi, Usb Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
  • Page 205 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.

  • Page 206: Wi-Fi Issues

    Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.

  • Page 207: Can't Transfer Files Or Connect To Computer

    Fix issues : Bluetooth, Wi-Fi, USB issues • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range. Check the signal icon in your status bar to ensure you have strong connection.
  • Page 208 Fix issues : Bluetooth, Wi-Fi, USB issues To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.

  • Page 209: Account And Sign-In Issues

    Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
  • Page 210 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...

  • Page 211: App Issues

    Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.

  • Page 212: Camera Issues

    Fix issues : App issues Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or > Help and look for troubleshooting information. Clear the app's cache.

  • Page 213: Messaging Issues

    Fix issues : App issues If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again. Clear the cache for the Camera app.
  • Page 214 Fix issues : App issues If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent. Check your signal strength.

  • Page 215: Gmail Issues

    Fix issues : App issues Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app. Problems with Facebook, WhatsApp, other apps If you’re having problems with messaging apps that you installed: Check for updates to the app.

  • Page 216: Maintenance Procedures

    Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...

  • Page 217: Reset Phone

    Fix issues : Maintenance procedures • Bluetooth • Cellular data • Hotspot (internet sharing) Then, if you’re still experiencing problems, try resetting all network settings: Go to Settings > System > Advanced > Reset options. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS. If you're using dual SIMs, select the SIM to reset for mobile data settings.

  • Page 218: Get More Help

    Fix issues : Maintenance procedures If you’re going to give your phone to someone else, disable Factory Reset Protection (FRP): Remove the screen lock. Remove your Google accounts from the phone. FRP is security measure that keeps your data safe if your phone is lost or stolen, and that requires logging into the phone with the owner's account to reset the phone.
  • Page 219 Fix issues : Maintenance procedures Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.

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