App Issues; App Or Widget Issues - Motorola moto g7 User Manual

Fix issues : App issues

App or widget issues

App or widget missing from home screen
If a widget disappeared from your
on your home screen.
If an app disappeared from your home screen, the shortcut for opening the app was removed and you just
need to add a shortcut.
If an app disappeared from your list of all apps, you need to
App icons being replaced in favorites
If the apps in your favorites tray are being replaced by apps you haven't selected and you don't want them
to change, turn off app
Where are my
If you're using the
the navigation bar.
App crashes, won't open, or isn't working
After each step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
Press & hold the Power button, then touch Power off.
2. Check that you have not disabled permissions for the app. If any permissions are turned off,
on and try using the app again.
3. Update the app.
4. Force stop the app. This completely shuts down the app, including any background services that may be
causing your issue.
5. Clear the app's cache. This frees up space by removing temporary files.
6. Clear the app's data. This erases all data saved in this app.
7. Contact the app's developer.
a. Open the Play Store app.
b.
Touch your profile icon
c. Touch the app and swipe down to see contact information.
8. If all else fails, delete the
Tip: To figure out which third-party app is causing performance problems,
home screen, then
suggestions.
icons?
navigation bar, the
> Manage apps & device.
app.
add the widget by touching & holding an empty spot
reinstall it.
icons are hidden. To restore these icons,
turn them
use safe mode.
295
turn off