Page 2 Neither this manual, nor any material contained herein, may be reproduced without written consent of manufacturer. Copyright 2024 Promise Technology Inc. Disclaimer Information contained in this document has been reviewed for accuracy and reliability prior to printing.
Page 3: Federal Communications Commission Notice
Modification The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by PROMISE Technology may void the user’s authority to operate the equipment. Industry Canada Regulatory Compliance Notices Avis de conformité...
Page 4 This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. The point of contact for regulatory matters is PROMISE TECHNOLOGY EMEA, Science Park Eindhoven 5228, 5692 EG Son, The Netherlands.
Page 5 Verify that the external power source connected to your product matches the type of power source indicated on the electrical ratings label. If you are not sure of the type of pow- er source required, consult your PROMISE Technology, Inc. authorized service provider or local power company.
Page 6: About This Guide
Vess A3120P Storage Appliance for Video Surveillance Promise Technology About this guide This Product Manual includes instructions for setting up and operating the Vess A3120P Storage Appliance for Video Surveillance. The specific model name is used only when it is necessary to distinguish one model from the other available models.
Page 7 Product Manual About this manual Warning This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Warning The electronic components within the Vess enclosure are sensitive to damage from Electro- Static Discharge (ESD).
Page 8 Vess A3120P Storage Appliance for Video Surveillance Promise Technology �� bout this guide �� 1 ntroductIon �� 1 eries verview �� 1 AnAgeMent nterfAces �� 2 pecificAtions �� 3 ront anel ardware �� 4 ront Anel �� 5 anel ardware ��...
Page 9: Table Of Contents
Product Manual Contents �� 29 uIck InkS menu Pam Pro �� 30 SIng tHe nterFace �� 31 sing the eAder �� 31 sing �� 32 sing AnAgeMent �� 32 HooSIng a ISPlay anguage �� 33 iewing the vent rAMe pAM pro ��...
Page 10 Vess A3120P Storage Appliance for Video Surveillance Promise Technology �� 51 Mporting A onfigurAtion cript �� 52 xporting A onfigurAtion cript �� 53 Aving A ervice eport �� 55 maIl ervIce �� 55 MAil ervice �� 55 estArting MAil ervice ��...
Page 11 Product Manual Contents �� 134 ow to ebuIld a rray �� 136 ow to Ave A ervice eport ? �� 138 larm uzzer IS oundIng wHat doeS tHIS mean �� 139 ow to disAble the AlArM buzzer �� 140 eInStallIng tHe PeratIng yStem ��...
Page 12: Management Interfaces
Product Manual Introduction ntroductIon The Vess A-Class Storage Appliance for Video Surveillance is specially engineered for medium to large scale IP video surveillance deployment. The Vess A-Series is ideally suited for continuous surveillance in banks, malls, casinos, factories, warehouses, and similarly sized commercial, residential, governmental or private enterprises. Vess A-Class Storage Appliance for Video Surveillances are available with Windows operating systems, a Video Management Software suite, and disk drives in order to streamline the installation and integration process.
Page 13: Specifications
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Specifications Form factor 1U, 19” rack mount or desktop Function Storage Appliance for Video Surveillance Operating system Windows 11 IoT Enterprise Drives supported Four 3.5” SATA (3Gb/s or 6Gb/s) Storage Expansion Up to 128 HD (iSCSI &...
Page 14: Front Panel Hardware
Product Manual Introduction Front Panel Hardware The front panel of Vess A-Series enclosures provide access to drives carriers. Some A-Series units are shipped with secure covers to protect the drive carriers from being unintentionally removed. For all Vess A-Series enclosures, defective drives can be replaced without interruption of data availability to the host computer.
Page 15: Front Panel Leds
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Front Panel LEDs Descriptions of the LED behavior and function for Vess A-Series enclosures. LED indicators on front of Vess A3120P Power Network Global RAID HDD Status Link/Act System Recording HDD Activity...
Page 16: Rear Panel Led Indicators
Product Manual Introduction Rear Panel Hardware The rear panel of the Vess A-Series enclosure provides access to the power supply, local management connection (via USB keyboard and VGA or HDMI monitor port), iSCSI (Ethernet) data ports, and system fan. Vess A3120P rear panel view Power insert System fan Ports and LEDs...
Page 17: Rear Panel Ports
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Rear panel ports Vess A3120P ports on rear panel Type Audio In/Out VGA port Gigabit Ethernet ports USB 3.0 ports Display Port USB 2.0 ports HDMI* port S/PDIF out * The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered...
Page 18: Feature Description
Product Manual Introduction Access to physical data and management connections are located on the rear panel of the Vess A3120P. Feature Description Use for input from a peripheral audio device, such as a microphone. Plug-In Power micro- Audio In phones are supported. Audio Out Use for output (line out) peripheral audio device (speakers, for example).
Page 19: Hardware Setup
Vess A3120P Storage Appliance for Video Surveillance Promise Technology ardware etup This chapter presents the basics on unpacking, setting up hardware for the Vess A3120P. Hardware installation includes installing the unit in an equipment rack, connecting the power, making network, data and management connection to the device, and installing hard drives.
Page 20: Packing List
Product Manual Hardware Setup Unpacking Note The Vess A3120P can accommodate SATA (3Gbps/6Gbps) hard drives. Packing List The Vess A3120P box contains the following items: • One Vess A3120P • Screws for disk drives (20 pieces for 4 bays) • One 1.8 m (5.9 ft) Power cord •...
Page 21 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Mounting Vess A3120P in a rack The instructions here apply to the Vess A3120P 1U form factor model. Cautions • Do not lift or move the Vess A3120P unit by the handles on the ear brackets in front.
Page 22 Product Manual Hardware Setup Attach ear brackets to front The Vess A3120P ships with two ear brackets, one for the left side, another for the right. These attach at the front sides of the device housing. Once the brackets are securely attached and the unit has been properly installed in the sliding rail system, these handles can be used to pull or push the device out or into the rack system, while the sliding rails support the weight of the device.
Page 23 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Install the sliding rails and place device in rack Follow these steps to install the sliding rails in the rack system, then place the Vess A3120P onto the rails and secure the device to the rack.
Page 24 Product Manual Hardware Setup 2. Secure the rails to the rack posts. Make sure the rack rails are properly oriented in the rack. Press lever to release lock (front right) 3. To set the rails into the rack posts and secure the rails, follow these steps: a.
Page 25 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Back left rail secured to post 4. Use the attaching screws that came with the mounting hardware to secure the enclosure to the rack. Front view of Vess A3120P secured to rack and placed on rail...
Page 26: Installing Disk Drives
Product Manual Hardware Setup Installing Disk Drives The Vess A3120P system supports: • SATA hard disks • 3.5-inch hard disk drives For a list of supported physical drives, download the latest compatibility list from the PROMISE support website. Caution The Vess supports disk drive hot-swapping. To avoid hand contact with an electrical hazard, do not remove more than one drive carrier a time.
Page 27: Install Hard Disk Drives
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Install Hard Disk Drives The instructions below apply to all types of drive carriers intended for use with the Vess A3120P system. 1. Remove a disk drive carrier. 2. Carefully lay the disk drive into the drive carrier at the front, so that the screw holes on the sides line up.
Page 28 Product Manual Hardware Setup Replace Security Cover Replacement of the security cover is optional during setup. It can be done any time after the disk drives are installed. To replace the security cover: 1. Place the cover in position so the guide pins align properly with the holes on the right side of the front tab of each ear bracket.
Page 29: Number Of Drives Required
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Number of Drives Required The table below shows the number of drives required for each RAID level Number of Number of Level drives Level drives RAID 0 1 to 4 RAID 3...
Page 30 Product Manual Hardware Setup Management Path Connections This section describes how to establish a management connection the Vess A3120P subsystem. There are two methods to establish the physical connection used for management of the device. Management through the Gigabit network connection is done using WebPAM PROe, a web browser based GUI. Alternatively you can use an out-of-band connection using a VGA or HDMI monitor and USB keyboard to access the embedded text-based CLI interface.
Page 31: Management Path - On Site Keyboard And Monitor
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Management Path - on site keyboard and monitor Use a USB keyboard and a VGA or HDMI monitor to establish a local out-of-band connection to the Windows operating system. The VGA port, HDMI and USB ports are also located on the rear panel of the Vess, these are enabled by default upon booting up the system.
Page 32 Product Manual Hardware Setup Management Path - network connection The Gigabit Ethernet RJ-45 ports on the rear panel for the network connection used for device administrator. These ports must be physically and logically connected to the subnet used by the system administrator. These ports are also used for To establish the management path: 1.
Page 33: Connect The Power
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Connect the Power Insert a power cable into the power receptacle on the power supply. Power supply on rear panel of Vess A3120P System fan Power receptacle Power On Enclosure With the power supplies connected, the system can now be powered on.
Page 34 Product Manual Hardware Setup Front Panel LEDs When boot-up is finished, check the LEDs on the front panel to make sure the system is functioning properly. LED indicators on front of Vess A3120P Power Network Global RAID HDD Status Link/Act System Recording HDD Activity...
Page 35: Gigabit Port Leds
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Connect to iSCSI Storage Area Network (SAN) Important For a list of supported Gigabit Ethernet NICs, HBA NICs and switches, download the latest compatibility list from PROMISE support: http://www.promise.com/support/. This arrangement requires: •...
Page 36: Logging Into Webpam Proe
Product Manual Managing with WebPAM PROe paM pro anagIng wItH This chapter describes using WebPAM PROe to monitor and manage your RAID system. Logging into WebPAM PROe You can log into WebPAM PROe in either of two ways: • “Logging in at the Enclosure” on page 25 •...
Page 37 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Logging in over the Network Important For Vess A-Series running Windows OS, it is necessary to disable the Windows Firewall in order to allow access to WebPAM PROe through the network interface. If the Firewall is running, no management access is permitted from the network.
Page 38 Product Manual Managing with WebPAM PROe Secure Connection • WebPAM PROe uses a secure HTTP connection ...https:// • Enter the Subsystem IP address ....192.168.0.1 •...
Page 39: Login Screen
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Login Screen When the opening screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. The User Name and Password are case sensitive. See Figure 1.
Page 40: Quick Links Menu
Product Manual Managing with WebPAM PROe Quick Links menu The Quick Links menu is the administrator’s Home page for WebPAM PROe. Here you will find links to menus to view setting and manage logical drives, physical drives, and disk arrays. Also links to view network settings and event logs, as well as the background activities management menu.
Page 41: Sing The W Eb Pam Pro E I Nterface
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Using the WebPAM PROe Interface WebPAM PROe is browser-based RAID management software with a graphic user interface. Basic user interface components and functions include: WebPAM PROe interface - Subsystem home page There are four major parts to the WebPAM PROe interface: •...
Page 42: Using The Header
Product Manual Managing with WebPAM PROe Using the Header The Header contains the following items: Language – Choose a display language View – To view the Event Frame, Logout – To logout Using Tree View Tree View enables you to navigate around all components of the Vess enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives.
Page 43: Using Management View
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Using Management View Management View displays information and settings menus according to the item you choose in Tree View. It presents the user interface for the Vess enclosure, including creation, maintenance, deletion, and monitoring of disk arrays and logical drives.
Page 44: Iewing The E Vent F Rame
Product Manual Managing with WebPAM PROe Viewing the Event Frame To view the Event Frame, click Show Event Frame in the Header. To hide the Event Frame, click Hide Event Frame in the Header. In the event frame, events are listed and sorted by: •...
Page 45: Logging Out Of Webpam Proe
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Logging out of WebPAM PROe There are two ways to log out of WebPAM PROe: • Close your browser window • Click Logout in the WebPAM PROe Header Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and...
Page 46: Subsystem Management
Product Manual Managing with WebPAM PROe Subsystem Management The menus listed under Subsystems are all the menus used for device management. Click on the Subsystems icon to view read-only information for the Vess including the management IP address, Alias, Model and WWN. To view the menus used for system management, click the + symbol of the Subsystems icon to reveal the child menu icons for the following: •...
Page 47: Ackground A Ctivities
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Background Activities Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time.
Page 48: Manage Background Activities Settings
Product Manual Managing with WebPAM PROe Manage Background Activities Settings The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change Background Activities settings 1. Click the Subsystem icon of the subsystem on which you want to view Background Activities. 2.
Page 49: Rebuild Settings
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Rebuild Settings To change Rebuild setting the in Background Activities Settings menu: 1. Use the Rebuild Rate drop-down menu to choose a rate: • Low – Fewer system resources to the Rebuild, more to data read/write operations.
Page 50: Logical Drive Initialization
Product Manual Managing with WebPAM PROe Background Synchronization Rate 1. To change Background Synchronization Rate setting the in Background Activities Settings menu: Click the Synchronization Rate drop-down menu and choose a rate: • Low – Fewer system resources to Synchronization, more to data read/write operations.
Page 51: Redundancy Check
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Redundancy Check Redundancy Check is a routine maintenance procedure for fault-tolerant disk arrays (those with redundancy) that ensures all the data matches exactly. Redundancy Check can also correct inconsistencies. Note You can use the scheduler to set up a Redundancy Check Schedule.
Page 52: Pdm
Product Manual Managing with WebPAM PROe Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes Critical.
Page 53: Media Patrol
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media.
Page 54: Managing Activity Schedules
Product Manual Managing with WebPAM PROe Managing Activity Schedules Schedules for Media Patrol, Redundancy Check and Spare Drive Check can be created to run during off peak times. Add or delete an activity schedule To add, enable or delete an activity schedule, click on the Subsystem in Tree View, then click on the Scheduler menu expander to the right of the Scheduler tab.
Page 55: Event Logs
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Event Logs Event logs are useful for troubleshooting, tracking functions and monitoring subsystems. To view, save or clear subsystem event logs, click on the subsystem in Tree View, then click on the Event menu expander. Choose to display Runtime Events or NVRAM Events.
Page 56: Administrative Tools
Product Manual Managing with WebPAM PROe Administrative Tools Click the + symbol of the Administrative Tools icon reveal subsystem administrative tools menu links for User Management, View Network Settings, Performance Monitoring and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to menus to Restore Factory Default settings, Clear Statistics and Save System Service Report.
Page 57: User Management
Vess A3120P Storage Appliance for Video Surveillance Promise Technology User Management User Management deals with user accounts. Viewing User Information The view a list of users, their status, access privileges, display name, and email address: 1. Click the Administrative Tools icon.
Page 58: Changing Your Own Password
Product Manual Managing with WebPAM PROe 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Settings tab in Management View. 5. Enter or change the display name or mail address. 6. Click the Submit button. Changing Your Own Password To set or change your own password: 1.
Page 59: Creating A User
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Creating a User To create a user: 1. Log into WebPAM PROe as the Administrator or a Super User. 2. Click the Administrative Tools icon. 3. Click the User Management icon.
Page 60: List Of User Privileges
Product Manual Managing with WebPAM PROe List of User Privileges • View – Allows the user to see all status and settings but not to make any changes Maintenance – Allows the user to perform maintenance tasks including • • Rebuilding, PDM, Media Patrol, and Redundancy Check.
Page 61: Iew N Etwork S Ettings
Vess A3120P Storage Appliance for Video Surveillance Promise Technology View Network Settings To view network settings for the Ethernet ports, including the port used for access to WebPAM PROe, click on the View Network Settings icon under Administrative Tools. Information listed for each port includes: •...
Page 62: Cript
Product Manual Managing with WebPAM PROe Importing a Configuration Script You can write a CLI configuration script to automatically configure your Vess subsystem. The script must be a plain, non-encrypted text file. From there, you can import the script from the Host PC and perform the configuration automatically.
Page 63: Exporting A Configuration Script
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Exporting a Configuration Script You can save the configuration from one Vess subsystem, export it, and then import it to automatically configure your other Vess subsystems. To export a configuration script: 1.
Page 64: Eport
Product Manual Managing with WebPAM PROe Saving a Service Report A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 65 Vess A3120P Storage Appliance for Video Surveillance Promise Technology The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager • Phydriv Info – Basic physical drive information •...
Page 66: Email Service
Product Manual Managing with WebPAM PROe Email Service Email service enables the RAID subsystem to send you Email messages about events and status changes. By default, Email service is set to Automatic. Stop Email Service To stop the Email service: 1.
Page 67: Ettings
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Email Settings To change Email service settings: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click on Email in the Service List of the Service Management menu.
Page 68: Performance Monitoring
Product Manual Managing with WebPAM PROe Performance Monitoring The Performance Monitor displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Because it reports performance in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the Host.
Page 69 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 6. Under Physical Drive, choose the metric you want to see from the Measurement drop-down menu. Information Read/Write • Bandwidth in MB/s • Read bandwidth • Maximum latency in ms •...
Page 70: Iew C Ontroller I Nformation
Product Manual Managing with WebPAM PROe Controllers Click on a specific controller in Tree view to display information or statistics for a controller. Or to change controller settings. See the following sections: • “View Controller Information” • “Viewing Controller Statistics” •...
Page 71 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 4. Click the Advanced Information menu expander to view advanced information. Advanced controller information includes: • Memory Type • Write Back Cache Flush Interval* • Memory Size • Enclosure Polling interval •...
Page 72: Iewing C Ontroller S Tatistics
Product Manual Managing with WebPAM PROe Viewing Controller Statistics To view controller statistics: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller for which you want to view statistics. 3. At the top of the Information display menu, between the Information and Settings tabs, click on the menu expander to reveal the Statistics link.
Page 73: Controller Settings
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Controller Settings To make controller settings: 1. Click the Controllers icon. 2. Click the specific Controller icon of the controller you want to manage. 3. Click the Settings tab. 4. Make settings changes as required: •...
Page 74: Locate An Enclosure
Product Manual Managing with WebPAM PROe Enclosures The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click on a specific enclosure in Tree view or in the Enclosures list to display information or settings menus for an enclosure.
Page 75: Enclosure Temperature Sensor Settings
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Enclosure Information display Enclosure temperature sensor settings The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set enclosure temperature thresholds, click on the enclosure in Tree View, then click on the Settings tab to view the Enclosure Settings menu.
Page 76: Physical Drives
Product Manual Managing with WebPAM PROe Physical Drives The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set Global Settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in Tree View to see the Physical Drives icon for the enclosure.
Page 77 Vess A3120P Storage Appliance for Video Surveillance Promise Technology The information listed for individual physical drives includes: Physical Drive Information • Physical Drive ID • Configuration Status • Location [Enclosure # Slot #] • Model • Alias • Drive Interface •...
Page 78: Disk Arrays And Logical Drives
Product Manual Managing with WebPAM PROe Disk Arrays and Logical Drives Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view the Disk Array List, and to create and delete disk arrays on the enclosure. Expand the Disk Arrays icon in Tree View to view menu links for existing arrays.
Page 79 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Information in the Disk Array menu includes: • Disk Array ID [#] • Media Patrol [Enabled/Disabled] • Alias • [Enabled/Disabled] • Operational Status (see below) • Power Management [Enabled/Disabled] • Total Physical Capacity •...
Page 80: Logical Drive Management
Product Manual Managing with WebPAM PROe Logical drive management Logical drives are made from disk arrays. In the Tree, you can see a graphic representation of the logical drives that belong to each array. The Logical Drive List can be accessed in Tree View by expanding the under Disk Arrays and clicking on the Logical Drives icon for any existing disk array, or simply click on the Logical Drive Summary icon for the Subsystem.
Page 81: Spare Drives
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Spare Drives When a physical drive in a disk array fails and a spare drive of the same type and adequate capacity is available, the disk array will begin to rebuild automatically using the spare drive.
Page 82: Logical Drive Summary
Product Manual Managing with WebPAM PROe Logical Drive Summary The Logical Drive Summary displays a list of all logical drives in the Subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The menu functions in the same way as the Logical Drives menu discussed in “Logical drive management”...
Page 83: M Anaging With The Cli
Vess A3120P Storage Appliance for Video Surveillance Promise Technology anagIng wItH tHe • Opening the CLI on Windows (below) • Table of Supported Commands • Notes and Conventions • List of Supported Commands The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your system using the CLI.
Page 84: Ommands
Product Manual Managing with CLI Table of Supported Commands Command Action about View utility information. View or edit array information. Create, edit, or delete logical drives in an existing array. array To physically locate an array in an enclosure. Accept an incomplete array condition. bbm View or clear the BBM defect list of the specified configured physical drive.
Page 85: Ontinued )
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Table of Supported Commands (Continued) Command Action mp View media patrol status and progress. Start, stop, pause, or resume media patrol. net View or edit ethernet network information and settings. password Modify a user’s password.
Page 86: Notes And Conventions
Product Manual Managing with CLI Notes and Conventions Commands and options are NOT case sensitive. Not all extended keys are supported. However, you can use the backspace and the left and right arrow keys for command line editing. In addition, the up and down arrow keys allow scrolling through the command history buffer.
Page 87 Vess A3120P Storage Appliance for Video Surveillance Promise Technology about Usage about Summary Displays utility information. array Usage array [-a <action>] [-d <DaId>] [-c <array count>] [-v] array -a add [-s “<list of array params>”] [-d <DaId>] -p <PdId list> [-c <Ld count>] [-l “<list of Ld params>”] array -a mod -d <DaId> [-s “<list of array settings>”]...
Page 88 Product Manual Managing with CLI Options -a <action> Specifies the action to perform. list (Default) Displays a summary of all arrays, a specified number of arrays, or a specific array. Adds/creates an array. This action might also create logical drives at the same time. addld Adds/creates a logical drive to an existing array.
Page 89 Vess A3120P Storage Appliance for Video Surveillance Promise Technology -p <PD ID list> Specifies physical drives to be used in an array, with -a add option. PD IDs are specified individually or separated by comma. Sequential group of physical drives are specified by placing a ~ between numbers such as 1~6.
Page 90 Product Manual Managing with CLI Capacity= Specifies logical drive capacity. Can be specified in megabytes (mb), gigabytes (gb) or terabytes (tb), up to 2 decimal places. If not specified, all available capacity is used for this logical drive. Stripe= Specifies logical drive stripe size. Options include 64KB,128 KB, 256 KB, 512 KB, and 1024 KB. If not specified, the default 64KB is used.
Page 91 Vess A3120P Storage Appliance for Video Surveillance Promise Technology -t <condition type> Specifies the type of incomplete condition to accept. If not specified, it will accept the current incomplete condition by default. missingdrive The condition of missing drive in the array.
Page 92 Product Manual Managing with CLI Usage bbm [-a <action>] [-p <PdId>] bbm -a clear -p <PdId> Summary The bbm command displays and clears the Bad Block Map (BBM) for all configured SATA drives. Options -a <action> Specifies the action to perform. list (Default) List the BBM information.
Page 93 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Usage bga [-a <action>] bga -a mod -s “<list of settings>” Summary The bga command displays all current background activities and makes settings each background activity. Options -a <action> Specifies the action to perform.
Page 94 Product Manual Managing with CLI When a non-revertible spare has been inserted or created, and is applicable to the array. This option affects all arrays on the subsystem. enable disable mediapatrol= Verifies the media of the array and/or spares to find bad blocks on physical disks before you use that block.
Page 95 Vess A3120P Storage Appliance for Video Surveillance Promise Technology pdmrate= PDM rate determines the rate at which PDM will run. (low=25, medium=50, high=75) medium high transitionrate= Transition rate determines the rate at which transition will run. (low=25, medium=50, high=75) medium high syncrate= Synchronization rate determines the rate at which synchronization will run.
Page 96 Product Manual Managing with CLI Examples bga -a mod -s “autorebuild=enable,rebuildrate=high,syncrate=low” buzz Usage buzz [-a <action>] buzz -a list buzz -a enable buzz -a disable buzz -a on buzz -a off Summary The buzz command displays the status of the buzzer, and enables, disables, turns on or turns off the buzzer.
Page 97 Vess A3120P Storage Appliance for Video Surveillance Promise Technology checktable Usage checktable [-t <tableType>] -l <LdId> Summary The checktable command displays the error check tables of a logical drive. Options -t <tableType> Specifies which error table to display. The default displays all tables.
Page 98 Product Manual Managing with CLI config Usage config -a auto config -a expr [-r y|n] [-c y|n] [-p y|n] [-m y|n] [-s y|n] [-t <AppType>] [-l <NumLd>] Summary The config command has two options: Automatic and Express. Automatic configuration takes all available unconfigured physical drives to create an optimized disk array following a default set of parameters.
Page 99 Vess A3120P Storage Appliance for Video Surveillance Promise Technology -p <y|n> Selects the performance option. -c <y|n> Selects the capacity option. -s <y|n> Includes a spare drive in the array. Note: Requires 5 or more unconfigured physical drives. -t <AppType>...
Page 100 Product Manual Managing with CLI Summary The ctrl command displays controller information and changes controller settings. Options -a <action> Specifies the action to perform. list (Default) Lists controller information. Changes controller settings. clear Clears controller conditions. -i <ctrl ID> Specifies the controller ID. -c <ctrl count>...
Page 101 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 10GBTruncate Truncates the drive to the nearest 10-billion byte boundary. GrpRounding Truncates the drive using an intelligent algorithm. Allows the maximum amount of usable space. TableRounding Truncates the drive using a pre-defined coercion table.
Page 102 Product Manual Managing with CLI disable The write policy of the writeback logical drives are not changed irrespective of the availability of BBU or UPS. hostcacheflushing= Subsystems only. To enable or disable host cache flushing. For high availability products only. enable disable forcedreadahead= Enables or disables forced read ahead caching.
Page 103 Vess A3120P Storage Appliance for Video Surveillance Promise Technology enclosure Usage enclosure [-a <action>] -v enclosure -a mod [-e <encl id>] -s <list of settings> enclosure -a locate [-e <encl id>] [-t <FRU type> -f <FRU id>] Summary The enclosure command provides status and information about the various components of the enclosure unit.
Page 104 Product Manual Managing with CLI event Usage event [-a <action>] [-l <location>] [-i <SeqNo>] [-c <event count>] [-v] event -a clear [-l <location>] Summary The event command displays and clears the RAM and NVRAM event logs. Options -a <action> Specified the action to perform. list Displays the events for the specified location.
Page 105 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Examples event event -v event -l nvram event -a clear -lnvram event -c 200 event -a list -i852 -c200 Options -a <action> Specifies the action to perform. list (Default) Displays information and status of the enclosure.
Page 106 Product Manual Managing with CLI export Usage export -t <fileType> [-s <tftpServer>] [-p <port>] -f <fileName> Summary The export command exports certain types of configuration files to a remote or local host. This command only affects subsystems. Options -t <file type> Specifies the type of file to export.
Page 107 Vess A3120P Storage Appliance for Video Surveillance Promise Technology factorydefaults Usage factorydefaults -a <action> -t <type> Summary The factorydefaults command restores factory default settings. Options -a <action> Specifies the action to perform. restore Restore the factory default settings. -t <type> Specifies the type of settings to restore.
Page 108 Product Manual Managing with CLI Following are individual Software settings, which only apply to Subsystems: bgascheduler Background activity scheduler settings. service Service startup type settings. webserver Web server settings. snmp SNMP settings. (Linux only) telnet Telnet settings. (Linux only) email Email settings.
Page 109 Vess A3120P Storage Appliance for Video Surveillance Promise Technology import Usage import -t <file type> -s <TFTP server> -f <file name> -p <port num> -i Summary The import command is used to import files from a remoter TFTP host. Options -t <file type>...
Page 110 Product Manual Managing with CLI init Usage init [-a <action>] [-l <LdId>] init -a start -l <LdId> [-q <size>] [-p <pattern>] init -a stop -l <LdId> init -a pause -l <LdId> init -a resume -l <LdId> Summary The init command starts, stops, pauses, and resumes a logical drive initialization. A full initialization writes to the entire logical drive space and takes several minutes, depending on the size of the logical drive.
Page 111 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Examples init init -a stop -l0 init -a start -l0 -p5a5a0101...
Page 112 Product Manual Managing with CLI logdrv Usage logdrv [-a <action>] [-l <LdId>] [-c <Ld count>] [-v] logdrv -a locate -l <LdID> logdrv -a mod -l <LdId> -s “<list of ld settings>” Summary The logdrv command displays information about the logical drives and changes logical drive settings. Options -a <action>...
Page 113 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Examples logdrv logdrv -v logdrv -a mod -l0 -s “readpolicy=readahead” logdrv -a locate -l2 logout Usage logout Summary The logout command is used to logout the current user from the session.
Page 114 Product Manual Managing with CLI Usage mp -a <action> Summary The mp command activates Media Patrol. Media Patrol searches the physical drives for media errors. When an error is found, Media Patrol attempts to repair the error. If it fails to correct the error, Media Patrol attempts to remap the sector.
Page 115 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Usage net [-a <action>] [-p <PortId>] [-v] Summary Net is used to display the TCP/IP specific information for the Ethernet ports. Information such as IP addresses and subnetmask can be displayed.
Page 116 Product Manual Managing with CLI password Usage password -u <username> Summary The password command is used to modify a user password. Options -u <username> Examples password old password:****** new password:****** new password:****** Usage pdm [-a <action>] [-d <DaId>] [-s <SeqNo>] pdm -a start -d <DaId>...
Page 117 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Options -a <action> Specifies the action to perform. list (Default) Displays the active and paused PDMs and their status. start Starts a manual PDM. stop Stops a PDM. pause Pauses a PDM.
Page 118 Product Manual Managing with CLI they belong to. Their status is also shown. Modifiies physical drive settings. locate Flashes the physical drive’s LED so you can location it. online Forces a drive from an Offline to an Online state. offline Forces a drive from an Online to an Offline state. clear Clears a drive’s condition.
Page 119 Vess A3120P Storage Appliance for Video Surveillance Promise Technology spaces are discarded. The following global settings are for physical drives that support these features: writecache= Enables or disables write cache on the physical drive(s). enable disable rlacache= Enables or disables read look ahead cache on the physical drive(s).
Page 120 Product Manual Managing with CLI Usage rc [-a <action>] [-l <LdId>] rc -a start -l <LdId> [-n] [-p] rc -a stop -l <LdId> rc -a pause -l <LdId> rc -a resume -l <LdId> Summary The rc command starts, stops, pauses and resumes a Redundancy Check and monitors the progress of a running Redundancy Check.
Page 121 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Examples rc -a start -l3 -n -p rc -a start -l3 rc -a stop -l2 Usage rb [-a <action>] [-d <DaId>] [-s <SeqNo>] rb -a start -d <DaId> -s <SeqNo> -p <PdId>...
Page 122 Product Manual Managing with CLI Summary The sc command starts a Spare Check and monitors the status of a running Spare Check. Options -a <action> Specifies the action to perform. list (Default) Displays Spare Check status. start Starts the Spare Check. -i <Spare ID>...
Page 123 Vess A3120P Storage Appliance for Video Surveillance Promise Technology spare Usage spare [-a <action>] spare -a list [-i <SpareId>] [-d <DaId>] [-v] spare -a add [-i <SpareId>] -p <PdId> [-t g|d] [-r y|n] [-d <DaId list>] [-s “<list of settings>”] spare -a mod -i <SpareId>...
Page 124 Product Manual Managing with CLI which this spare is dedicated. -t <type> Specifies the type of hot spare drive. A global hot spare drive. A dedicated hot spare drive. -r <revertible> Specifies whether the spare drive is revertible. Yes. -s “<option>=<value>” Specifies options for the spare drive. mediapatrol= Enables or disables Media Patrol.
Page 125 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Examples spare spare -a add -p 14 -t g -r y spare -a mod -i 1 -t d -d 0,1 -s “mediapatrol=disable” spare -a del -i 0 swmgt Usage swmgt [-a <action>] swmgt -a mod -n <component name>...
Page 126 Product Manual Managing with CLI Options -a <action> Which action to perform. list (Default) Displays all software components. start Start a software component. stop Stop a software component. restart Restart a software component. Change a component’s startup type when system boots. -n <component name>...
Page 127 Vess A3120P Storage Appliance for Video Surveillance Promise Technology These options are comma separated. email settings serverip= SMTP server IP address. serverport= SMTP server port number. authentication= SMTP server authentication. username= Username if using SMTP authentication. password= Password if using SMTP authentication.
Page 128 Product Manual Managing with CLI info warning minor major critical fatal Examples swmgt swmgt -n webserver swmgt -a start -n webserver swmgt -a stop -n webserver swmgt -a mod -n webserver -t automatic swmgt -a mod -n webserver -s “httpport=8090” Type “...
Page 129 Vess A3120P Storage Appliance for Video Surveillance Promise Technology stats Usage stats [-t <type>] [-i <devId>] [-c <Count>] stats -a clear Summary The stats command displays statistics of subsytem, controller, enclosure, physical drives, and logical drives; and resets the statistics count to zero.
Page 130 Product Manual Managing with CLI subsys Usage subsys [-a <action>] [-v] subsys -a mod -s “<list of settings>” subsys -a lock [-r] [-t <number of minutes>] subsys -a unlock [-f] subsys -a chklock Summary The subsys command displays and changes subsystem settings and locks the subsystem so that only you can make modifications.
Page 131 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Examples subsys subsys -v subsys -a mod -s “alias=MySubsystem” subsys -a lock -t 60 subsys -a lock -r -t 35 subsys -a unlock subsys -a chklock...
Page 132 Product Manual Managing with CLI sync Usage sync [-a <action>] [-l <LdId>] Summary The sync command monitors the progress of background synchronization. Background synchronization makes logical drive consistent. It starts automatically when a redundant logical drive is created. But unlike initialization, background synchronization allows read and write operations on the logical drive.
Page 133 Vess A3120P Storage Appliance for Video Surveillance Promise Technology transit Usage transit [-a <action>] [-d <DaId>] [-s <SeqNo>] transit -a start -d <DaId> -s <SeqNo> -p <PdId> transit -a stop -d <DaId> -s <SeqNo> transit -a pause -d <DaId> -s <SeqNo>...
Page 134 Product Manual Managing with CLI Examples transit transit -a start -d 0 -s 2 -p 10 transit -a stop -d 0 -s 2...
Page 135 Vess A3120P Storage Appliance for Video Surveillance Promise Technology user Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem. Options -a <action> list (Default) Displays the current users.
Page 136 Product Manual Managing with CLI help Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem. Usage -a <action> -u <username> -p <privilege> -s “<option>=<value>” Summary The user command is used to list, modify, create and delete user accounts on the subsystem.
Page 137: Troubleshooting
This section focuses on how to address issues that might appear during the lifetime of the Vess A Series enclosure. Common issues that customers might see include hard drive problems and how to know when there is a problem with a hard drive, and how to create and send a service report to technical support.
Page 138: How Do I Know When A Drive Is Failing
Product Manual Troubleshooting How do I know when a drive is failing? There are many options to determine the health of physical hard drives. In Web PAM PROe, you can either use the Event Frame or go to the Physical Drives information display.
Page 139: Status Leds
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Vess A3120P Left front panel LED System Global Status HDD Status LEDs RAID Status LEDs Each drive slot on the Vess A3120P has a single corresponding HDD Status LED for, the LED display is located on the front panel. In addition to these, pay attention to the System Status and Global RAID LEDs to get an idea of what might be wrong with the affected hard drive.
Page 140: Check Drive Status In Webpam Proe
Product Manual Troubleshooting Check Drive Status in WebPAM PROe To see the Event Frame, click Show Event Frame in the Web PAM PROe Header and check the list under Device , any physical drive problems will be indicated in the right most column, the top rows of the event table list the installed physical drives.
Page 141: Anticipating Hard Drive Problems
Vess A3120P Storage Appliance for Video Surveillance Promise Technology View individual physical drive information Note In order that hard disk problems can be anticipated and dealt with smoothly, it is highly recommended to make sure that Media Patrol is enabled and running and Auto Rebuild is enabled if you are not using a spare drive.
Page 142 Product Manual Troubleshooting Enable PDM and Media Patrol • To enable Media Patrol, click on Background Activities in the Quick Links menu in the Home page, or, click on the Subsystem in Tree View then click on the Background Activities menu tab. Click to check the Enable Media Patrol option.
Page 143 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Start Media Patrol and Start PDM • To begin running Media Patrol manually, click on the menu expander to the right of the Background Activities tab and scroll down and select Start Media Patrol to see the Start Media Patrol menu.
Page 144: Rebuilding A Disk Array
Product Manual Troubleshooting Rebuilding a Disk Array When you rebuild a disk array, you are actually rebuilding the data on one physical drive. • When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to rebuild automatically using the spare drive.
Page 145: How To Rebuild A Disk Array
Vess A3120P Storage Appliance for Video Surveillance Promise Technology How to Rebuild a Disk Array When a physical drive is indicated to be degraded or in critical state, the array that contains that drive needs to be rebuilt. If you are not using Auto Rebuild (requires a Spare Drive), then you must rebuild the array manually after the affected drive has been replaced.
Page 146 Product Manual Troubleshooting Now determine the source and target for the rebuild. In the new menu, choose the Source Physical Drive and Target Physical Drive from the menus, and click on the Submit button. The progress of the rebuild is displayed in the Background Activities information display.
Page 147: How To Save A Service Report
Vess A3120P Storage Appliance for Video Surveillance Promise Technology How to Save a Service Report A Service Report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting.
Page 148 Product Manual Troubleshooting Once you have the service report file, you can email it to a Promise Technical Support representative. The Service Report includes the following topics: • About – Report utility • Network Info – Virtual port • BBM Info – Bad Block Manager •...
Page 149: Uzzer Is S Ounding , What Does This Mean
Vess A3120P Storage Appliance for Video Surveillance Promise Technology The Alarm Buzzer is Sounding, what does this mean? When you first power-up the Vess system beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the system needs attention.
Page 150: Ow To Disable The Alarm Buzzer
Product Manual Troubleshooting How to disable the alarm buzzer To disable the buzzer with Web PAM PROe, open WebPAM PROe, click on the enclosure in Tree View, then click on the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option box to remove the check mark.
Page 151: Perating S Ystem
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Reinstalling the Operating System In the unlikely event that your Vess A-Series system will not boot normally, you might need to reinstall the operating system. This can be done by first creating a boot image on a USB flash memory device, then loading the Windows from that image.
Page 152: Reintsall Windows
Product Manual Troubleshooting Reintsall Windows Follow the instructions below to reinstall the Windows OS. You will need another computer running Windows to perform this procedure. 1. Download ImageWriter (see instructions on previous page). 2. Download latest Vess A-Series Windows image. 3.
Page 153: Led Troubleshooting Quick Guide
Vess A3120P Storage Appliance for Video Surveillance Promise Technology LED Troubleshooting Quick Guide See illustration on next page. Diagnosis Check System Event Corrective Action LD critical Logical drive status set Replace failed HDD and to critical rebuild LD Failed Spare...
Page 154 Product Manual Troubleshooting LED indicators on front of Vess A3120P Power Network Global RAID HDD Status Link/Act System Recording HDD Activity OPAS USB Status...
Page 155: Faq
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Q: What is the Vess A3120P Storage Appliance for Video Surveillances? A: The Vess A3120P storage platform is PROMISE’s Storage Appliance for Video Surveillance solutions that are engineered specifically to be the best solution for midsize to large IP video surveillance deployments.
Page 156 There will be two drivers listed in the menu: • For PROMISE Technology Vess A3120P models, click to download the Vess A3220P RAID Drivers • For OEM models, click to download the Vess A3220P RAID Driver for White Box Instructions for uninstalling the driver and how to check the driver version are included after the update instructions.
Page 157: Usb F Lash D Rive
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Update/Installation Requirements USB Flash Drive A USB flash drive containing the update package is needed. Follow the instructions below to download the compressed file package and place a copy of the uncompressed file on the USB flash drive.
Page 158: Update/Install The Driver
Product Manual Driver Installation and Update Update/Install the Driver Follow these steps to complete the installation or update of the driver. If you have not yet downloaded the compressed files needed for updating the driver, see the previous page for download instructions. For simplicity, variations of the terms “update”...
Page 159 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 4. It is necessary to reboot the Vess A-Series during the update process. Click Yes to proceed with the update. 5. In the Setup Wizard menu, click on the Next button to proceed.
Page 160 Product Manual Driver Installation and Update 6. The driver update resumes, press the Install button to proceed. 7. In the Driver Installation Wizard menu, press the Next button...
Page 161 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 8. The Driver Installation Wizard menu informs you that the driver is now installed. Press the Finish button to continue. 9. The final Setup menu appears. Click on Finish. 10. A restart is required for the new driver to begin operating. Press the OK button to restart the...
Page 162: Uninstall Driver
Product Manual Driver Installation and Update Uninstall Driver If you need to uninstall the driver for the RAID engine or undo installation of the Update Package, follow these steps. 1. Open Programs and Features to uninstall the driver. Go to Control Panel>All Control Panel Items>Programs and Features, choose the Unistall option.
Page 163 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 3. Confirm that you want to uninstall the driver by clicking on the Yes button. 4. Click the OK button to continue. 5. Click the OK button to restart Windows. Upon restarting the driver and software have been...
Page 164: How To Check Driver Version
Product Manual Driver Installation and Update How to check driver version To check if the Vess A-Series driver that is currently installed is up to date, you can check the RAID driver version or WebPAMPROebuild version with the CLI or WebPAMProE interfaces, or with the Windows device manager.
Page 165 Vess A3120P Storage Appliance for Video Surveillance Promise Technology 2. The RAID driver Version is listed at the top of the Login menu. 3. To view additional version information, login and type ctrl –v. Note that the default User Name is administrator and the Password is password.
Page 166: Heck Versions With W Eb Pam Pro E
Product Manual Driver Installation and Update Check versions with WebPAM PROe To check the Install package version with the WebPAMPROe user interface: 1. To open WebPAMPROe, click the shortcut of CLI of WebPAMProE on the desktop. 2. Login. The default User Name is administrator and the Password is password. 3.
Page 167: Heck Versions In Windows Device Manager
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Check versions in windows device manager To get the RAID driver version using the Windows Device Manager: 1. Open the Windows Device Manager. Go to Start > Control Panel > Device Manager.
Page 168 Product Manual Driver Installation and Update 3. Click the Driver tab to see the driver version.
Page 169: Contacting Technical Support
Vess A3120P Storage Appliance for Video Surveillance Promise Technology ontactIng ecHnIcaL upport PROMISE Technical Support provides several support options for PROMISE users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Page 170 Product Manual Support AMERICAS United States/Canada 39889 Eureka Drive, Newark, CA 94560, USA Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Central and South Americas Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com/ APAC Taiwan 2F, 30 Industry E.Rd. IX, Hsinchu Science Park, Hsinchu County, Taiwan, R. O. C. Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// China...
Page 171 Vess A3120P Storage Appliance for Video Surveillance Promise Technology Europe Netherlands Beatrix de Rijkweg 8 (2F), 5657 EG, Eindhoven, Netherlands Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// United Kingdom Technical Support (E-Support): https://support.promise.com Web site: http://www.promise.com// Germany/ Austria/ France/ Sweden/ Switzerland/ Norway/ Belgium/ Luxembourg/Eastern Europe Technical Support (E-Support): https://support.promise.com...
Page 172: Imited W Arranty
Support Limited Warranty PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user: a) all components, except the cache backup battery, for a period of three (3) years;...
Page 173: Isclaimer Of Other Warranties
Vess A3120P Storage Appliance for Video Surveillance Promise Technology Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise.
Page 174: Your Responsibilities
Return ONLY the specific product covered by the warranty. Do not ship cables, manuals, CDs, etc. USA and PROMISE Technology, Inc.Customer Service Dept. Canada: Attn.: RMA # ______39889 Eureka Drive, Newark, CA 94560, USA Taiwan PROMISE TECHNOLOGY, INC.
Page 175 Vess A3120P Storage Appliance for Video Surveillance Promise Technology You must follow the packaging guidelines for returning products: • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number •...

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