BIXOLON BK3-21 User Manual
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BIXOLON BK3-21 User Manual

Kiosk printer
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User's Manual
BK3-21
KIOSK PRINTER
Ver. 1.00
http://www.bixolon.com

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Summary of Contents for BIXOLON BK3-21

  • Page 1 User’s Manual BK3-21 KIOSK PRINTER Ver. 1.00 http://www.bixolon.com...
  • Page 2 BK3-21 Product Approval Sheet Product Name BK3-21 Manufacturer BIXOLON Product BK3-21 User’s Manual Rev.1.00 Specifications Customer Approved Date Signature ※ Be sure to read the warnings and cautions ( ) in the instruction manual. - 2 - Ver. 1.00...
  • Page 3 BK3-21 Introduction BK3-21 printers have been designed to be connected to various types of kiosk system. ※ The main features of the printer 1. KIOSK PRINTER 2. Thermal Receipt Printer 3. Maximum 250mm/s printing speed 4. External size - Diameter Φ 80: 109 x 130 x 91 (W x D x H) - Diameter Φ...

  • Page 4: Table Of Contents

    BK3-21 Table of Contents 1. Installing Printer and Getting Started ................5 1-1 Unpacking ........................5 1-2 Interface and Power port ....................6 1-2-1 Serial Interface Signal Description(DSUB 9P) ............7 1-2-2 Serial Interface Signal Description(Connector 5P) ............ 7 1-2-3 USB Interface Signal Description(Connector 4P) ............7 1-2-4 Power Signal Description(Connector 2P) ..............

  • Page 5: Installing Printer And Getting Started

    BK3-21 1. Installing Printer and Getting Started 1-1 Unpacking • Check the following contents list, and contact your dealer for assistance if any item is missing or incorrect. - Product BK3-21V BK3-21 (Vertical Type) - Optional Components Power Cord AC/DC Adaptor(2P)

  • Page 6: Interface And Power Port

    BK3-21 1-2 Interface and Power port • Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface 1. BK3-21a Model: DC Jack Power + Serial Dsub 9P + USB B ○...

  • Page 7: Serial Interface Signal Description(Dsub 9P)

    BK3-21 5. BK3-21e Model: 2P connector Power + Serial 5P Connector + USB 4P Connector ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Serial Cable Port USB Port Power Port 1-2-1 Serial Interface Signal Description(DSUB 9P Type)

  • Page 8: Power Supply Port And Connecting Power Supply

    BK3-21 1-3 Power Supply Port and Connecting Power Supply 1) Make sure the product is turned off before connecting the power supply. 2) Connect the power cable with the flat side pointing downward of the printer, as shown in the diagram below.
  • Page 9 BK3-21 - Only use a power supply provided by Bixolon. Bixolon shall bear no responsibility for damage caused by using a third-party power supply. - Check the power supply’s label to check its electronic specs. - When removing the power supply, make sure you have a firm grasp of the plug terminal of the power cable and the printer and pull horizontally.

  • Page 10: Reconfiguration Of Printer

    BK3-21 1-4 Reconfiguration of Printer • This product supports dip switch. In order to change the product settings, change the dip switch setting or use the virtual memory switch utility. Use virtual memory switch management function for self-diagnosis. 1-4-1 DIP Switch 1...

  • Page 11: Msw (Memory Switch)

    BK3-21 1-4-2 MSW (Memory Switch) 1) MSW 1 Switch Function Default Select print * Refer to following Table 2 speed Select print * Refer to following Table 3 density * Table 2 – Print speed selection Print speed Default 250mm/s...
  • Page 12 BK3-21 2) MSW 2 Switch Function Default Specification for Double byte Single byte country destination country Code page selection * Refer to following Table 4 * Table 4 – Code page selection Character Table Page 0 437 (USA, Standard Europe)
  • Page 13 Remark Emulation 1 Emulation 2 BXL / POS Emulation 3 Emulation 4 Emulation 5 * Supports all BIXOLON software only when set to Emulation 2 (BXL / POS). 4) MSW 4 Switch Function Default Swap font B and C Enable...
  • Page 14 BK3-21 5) MSW 5 Switch Function Default Auto cutter selection * Refer to following Table 7 Paper save mode * Refer to following Table 8 Paper save mode Enable Disable cutting correction Auto line feed Enable Disable (CR mode) (LF)
  • Page 15 BK3-21 * Table 9 – Print width selection Print width Default 54mm (432dot) 48mm (384dot) 54mm 12mm (96dot) 8) MSW 8 Switch Function Default Data length 7 bit 8 bit Parity check Parity selection EVEN Data receive error Ignore Print “?”...
  • Page 16 - To change the DIP switch setting, turn off the printer power. Changing the DIP switch setting while the power is on may cause a short circuit Caution and result in printer malfunction. - Supports all BIXOLON software only when set to Emulation 2 (BXL / POS). - 16 - Ver. 1.00...

  • Page 17: Product Part Names

    BK3-21 1-5 Product Part Names Paper Supply Block Mechanism Block Paper Bezel Main Board Block Horizontal Standard Type Mechanism Block Paper Bezel Paper Supply Block Main Board Block Vertical Type - 17 - Ver. 1.00...

  • Page 18: Installing & Replacing Paper

    BK3-21 1-6 Installing & Replacing Paper 1) Open the print cover by pulling the Lever-Lock. Lever-Lock Do not open the print cover while the printer is operating, Caution otherwise the printer may be damaged. - 18 - Ver. 1.00...
  • Page 19 BK3-21 2) Install and change paper by adjusting the holder-paper as shown below. Holder-Paper Check the orientation of the roll paper when inserting it into the printer. Caution - 19 - Ver. 1.00...
  • Page 20 BK3-21 3) Pull out a small amount of paper as shown in the picture, and close the cover. - When closing the cover, hold down the center of printer cover firmly so that paper roll is loaded correctly. - Use paper suitable for the standards.

  • Page 21: Adjusting Near End Sensor

    BK3-21 1-7 Adjusting Near End Sensor • As each paper tube has a different point of detecting near end sensor, use the printer by adjusting the near end level. When adjusting the position of near end sensor, move the lever in the direction of the arrow.

  • Page 22: Removing Paper Jam

    BK3-21 1-8 Removing Paper Jam 1) If paper jam is occurred, power off the printer, open the cover using the lever-lock and remove jammed paper. If cutter does not return to original position, act as follows. 2) Turn the printer off.

  • Page 23: Using Printer Functions

    BK3-21 1-9 Using Printer Functions ○ POWER Green light will be on when the power is supplied to printer. ○ ERROR Red light will be on in various error conditions (e.g. no paper, cover open, etc.) ○ PAPER Red LED will be lit when the paper roll is running low. The LED keeps blinking when the printer is in self-test standby mode or macro execution standby mode.

  • Page 24: Self-Test

    BK3-21 2. Self-Test • The self-test checks whether the printer has any problems. If the printer does not function properly, contact your dealer. The self-test procedure is as follows: 1) Make sure paper roll has been installed properly. 2) Turn on the power while holding down the SELF button and the self-test begins.
  • Page 25 BK3-21 5) Press the SELF button once for the memory switch configuration mode and twice for the hexadecimal dump mode. - The self-test ends by pressing the SELF button three times. - The self-test automatically ends two seconds after self-test printing without the need for pressing the SELF button (1) If you select “VMSM Selection”...
  • Page 26 BK3-21 (2) If you select “hexadecimal dump mode” ① When entering the hexadecimal dump mode, the following message is printed. Hexadecimal dumping To terminate hexadecimal dump press SELF button three times ② Execute the program to send data to the printer.

  • Page 27: Automatic Calibration Of Black-Mark Sensor

    BK3-21 3. Automatic calibration of Black-mark sensor A printer is designed to detect most of Black-mark types. However it might fail to detect few special cases. In the event of such a failure, we would like you to do as follows 1) Turn off the printer and remove a paper roll.

  • Page 28: Cleaning Printer

    BK3-21 4. Cleaning Printer Paper dust inside the printer may lower the print quality. In this case clean the printer as follows. 1) Open the printer cover and remove the paper currently in use. 2) Residue or contamination of printer head should be wiped out by ethanol or IPA.

  • Page 29: Specifications

    BK3-21 5. Specifications 1) Normal Specifications Printing Method Thermal printing Dot Density 203 dpi (8dots/mm) Paper Width 60mm 58mm 20mm Printing Width 54mm 48mm 12mm Printing Speed (Max) 250mm/s 250mm/s 100mm/s Font A (12x24) 36characters 32characters 8characters No. of Characters...
  • Page 30 BK3-21 Printing speed may become slightly slower depending on Caution the data transmission speed and the combination of commands. If you do not use an SMPS that meets the above ratings, problems may occur with the product and quality, and we are not responsible for any Warning problems that occur.
  • Page 31 BK3-21 3) External Size (1) BK3-21 (Horizontal Type) - 31 - Ver. 1.00...
  • Page 32 BK3-21 (2) BK3-21V (Vertical Type) - 32 - Ver. 1.00...
  • Page 33 BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product. BIXOLON is not responsible for any direct or indirect damages, arising from or related to use of this information.
  • Page 34 BK3-21 Revision history Rev. Date Page Description 1.00 15.01.20 - 34 - Ver. 1.00...

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