BIXOLON BK5-31 User Manual
  1. Manuals
  2. Brands
  3. BIXOLON Manuals
  4. Printer
  5. BK5-31
  6. User manual

BIXOLON BK5-31 User Manual

Kiosk printer
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
User's Manual
BK5-31
KIOSK PRINTER
Ver. 1.00
http://www.bixolon.com

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the BK5-31 and is the answer not in the manual?

Questions and answers

Related Manuals for BIXOLON BK5-31

Summary of Contents for BIXOLON BK5-31

  • Page 1 User’s Manual BK5-31 KIOSK PRINTER Ver. 1.00 http://www.bixolon.com...

  • Page 2: Copyright

    It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product.
  • Page 3 BK5-31 Compliance information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 BK5-31 Waste Electrical and Electric Equipment (WEEE) This marking shown on the product or its literature, indicates that is should not be disposed with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

  • Page 5: Warning & Caution

    Do not connect multiple products to a Only use authentic products from single or faulty power outlet. Use only BIXOLON. The company will not provide grounded power outlets that meet the post-sale support for damaged or other industry standard. Noncompliance may quality issues that any fake cause electric shock or fire.
  • Page 6 Do not place heavy product, please contact the original objects, liquids, or metals on the place of purchase or through product. This could cause damage to BIXOLON website’s product repair the product or a fire. page (http://www.bixolon.com). Ver.1.00 - 6 -...

  • Page 7: Manual Introduction

    BK5-31 Manual Introduction This manual provides basic information on printers and provides ways to install, use, and check them. In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.

  • Page 8: Printer Introduction

    BK5-31 Printer Introduction BK5-31 printers have been designed to be connected to various types of kiosk system. The main features of the printer are as follows 1. KIOSK PRINTER 2. Thermal Receipt Printer 3. Maximum 150mm/s printing speed 4. External size - Diameter Φ...

  • Page 9: Table Of Contents

    BK5-31 Table of Contents Copyright ........................2 WARNING & CAUTION ....................5 Manual Introduction ....................7 Printer Introduction ....................8 1. Content Confirmation .................... 11 2. Product Part Names ....................12 2-1 Printer Names......................12 2-1-1 Part Names ......................12 2-1-2 Printer Dimensions (mm) ..................14 2-2 Interface Part Names ....................15...
  • Page 10 BK5-31 8. Hardware(Wiring Diagram)................... 56 9. Maintenance ......................57 9-1 Paper Jam ........................57 9-2 Cleaning Printer ......................58 10. Troubleshooting ....................59 10-1 Troubleshooting flow chart ..................59 10-2 (A)POWER LED does not light ..................60 10-3 (B)PAPER and ERROR LEDs blink ................61 10-4 (C)PAPER and ERROR LEDs lit ..................62...

  • Page 11: Content Confirmation

    BK5-31 1. Content Confirmation • If there is any part missing, please contact the place of purchase. • The actual part may look different from the image. BK5-31 Option Components Power Cord AC/DC Adapter(2P) AC/DC Adapter(DC-Jack) Serial Cable Serial Cable USB A-B Cable (Dsub 9pin –...

  • Page 12: Product Part Names

    BK5-31 2. Product Part Names 2-1 Printer Names 2-1-1 Part Names Mechanism Block Paper Bezel Paper Supply Block Main Board Block Ver.1.00 - 12 -...
  • Page 13 BK5-31 Gap Sensor TPH (Head) Black mark sensor Platen Roller Paper Sensor Mechanism Block Ver.1.00 - 13 -...

  • Page 14: Printer Dimensions (Mm)

    BK5-31 2-1-2 Printer Dimensions (mm) • 123 (Φ130) • 130 (Φ150) Ver.1.00 - 14 -...

  • Page 15: Interface Part Names

    BK5-31 2-2 Interface Part Names • Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface. BK5-31a Model: Serial Dsub 9P + USB B + DC Jack Power ○ ○...

  • Page 16: Installation & Usage

    BK5-31 3. Installation & Usage 3-1 Printer Installation Placings • Allow sufficient space around the printer for proper ventilation. • Do not place objects close to the back or bottom of the printer, which may hinder the air circulation. • Install the printer on a flat and level surface.

  • Page 17: Power Connection

    BK5-31 3-2 Power Connection • Face the flat side of the power cable to the bottom of the printer and connect the power cable to the power port. Power Cable Power Port Ver.1.00 - 17 -...
  • Page 18 BK5-31 - Only use a power supply provided by Bixolon. Bixolon shall bear no responsibility for damage caused by using a third-party power supply. - Check the power supply’s label to check its electronic specs. - When removing the power supply, make sure you have a firm grasp of the plug terminal of the power cable and the printer and pull horizontally.

  • Page 19: Adjust Paper Width

    BK5-31 3-3 Adjust Paper Width 1) Confirm the paper width that will be used (20mm, 58mm, 60mm, 80mm, 83mm) 2) Adjust the paper supply block to fit the paper specification. (1.5mm) (1.5mm) Paper Supply Block 80mm 83mm (2mm) 58mm 60mm Ver.1.00...
  • Page 20 BK5-31 20mm 3) Adjust Guide-Paper L and R to fit the paper width. Guide-Paper R Guide-Paper L Ver.1.00 - 20 -...

  • Page 21: Inserting The Paper Roll

    BK5-31 3-4 Inserting the paper roll 1) Push the Lever-Lock to open the printer cover. Lever-Lock 2) Install or replace the paper roll by adjusting the Holder-Paper as shown below. Holder-Paper Ver.1.00 - 21 -...
  • Page 22 BK5-31 3) Check the orientation of the roll paper when inserting it into the printer. For a paper holder larger than 25 Phi install and use the Holder- Paper-Phi25 option part. Holder-Paper-Phi25 (Install one on each side) Ver.1.00 - 22 -...
  • Page 23 BK5-31 3) Close the cover after pulling the paper end slightly to the front as shown below. Use paper roll that complies with the specifications • When opening or closing the cover, be careful not to pinch your fingers. • Do not open the print head levers while the printer is printing.• •...

  • Page 24: Adjust The Black Mark Sensor's Position

    BK5-31 3-5 Adjust the Black Mark Sensor’s Position • The BK5-31 model allows free adjustment of the Black mark sensor’s position. The black mark sensor’s position can be adjusted using the following steps. 1) Confirm the current position of the black mark sensor for the paper.

  • Page 25: Adjust Near-End Sensor

    BK5-31 3-6 Adjust Near-End Sensor 1) Adjust Near-End Sensor level to match with each paper holder for exact operation of Near-End Sensor. 2) Adjust Near-End Sensor by moving the adjustment lever in the direction of the arrow. Near-End Sensor switch ●...

  • Page 26: Using Controller

    BK5-31 3-7 Using Controller Controller Explanation Press the SELF button once for self-test printing. After checking the self-test printing content, press the SELF SELF button to proceed to virtual memory setting or Hexadecimal Dump Mode if necessary. RESET Press the RESET button to supply power to the printer.

  • Page 27: Printer Setting Change

    BK5-31 4. Printer Setting Change 4-1 Set Virtual Memory Switch 1) Virtual Memory Switch 1 Switch Function Default Printing speed *Refer to table below (Printing setting speed setting) Printing density *Refer to table below setting (Printing density setting) Printing Default...
  • Page 28 BK5-31 2) Virtual Memory Switch 2 Switch Function Default Font setting 2byte font 1byte font Code page setting *Refer to table below Code page Table Page 0 437 (USA, Standard Europe) Page 1 Katakana Page 2 850 (Multilingual) Page 3...
  • Page 29 *Refer to table below Thai language 3 PASS 1 PASS printer setting emulation Remark emulation 1 BXL / POS emulation 2 emulation 3 emulation 4 emulation 5 All BIXOLON software is supported only under emulation 1 (BXL/POS) Ver.1.00 - 29 -...
  • Page 30 BK5-31 4) Virtual Memory Switch 4 Switch Function Default Font B conversion Use font C Use font B setting Printer buffer reset Enable Disable 1-byte basic font *Refer to table below. setting 1-byte Basic Font Default font A (12 x 24)
  • Page 31 BK5-31 5) Virtual Memory Switch 5 Switch Function Default Auto-cutter Disable Enable setting Paper Save Mode *Refer to table below setting Paper Save Mode Cutting position Enable Disable adjustment CR processing Processing Ignore setting same as LF Near-End Sensor Disable...
  • Page 32 BK5-31 6) Virtual Memory Switch 6 Switch Function Default Internal buzzer Enable Disable setting Buzzer action setting after Enable Disable cutting Buzzer frequency Once 3 times setting Self-test button Self-test Transfer setting printing Ver.1.00 - 32 -...
  • Page 33 BK5-31 7) Virtual Memory Switch 7 Switch Function Default Printing width *Refer to table below setting Black Mark Mode Enable Disable Black mark Near- Enable Setting End Sensor setting Printing Width Default 80mm (640dot) 72mm (576dot) 54mm 72mm (432dot) 48mm...
  • Page 34 BK5-31 8) Virtual Memory Switch 8 Switch Function Default Data length 7bit 8bit Parity bit setting Parity bit selection Even number Odd number Processing data Ignore Printing “?” receipt error Transmission *Refer to table below speed Baud rate Default 115,200bps...
  • Page 35 BK5-31 9) Virtual Memory Switch 9 Switch Function Default Serial communication *Refer to table below flow control Serial Communication Flow Control Default Hardware(DTR/DSR) Software(XON/XOFF) Hardware None (DTR/DSR) Hardware(DTR/DSR) Ver.1.00 - 35 -...
  • Page 36 BK5-31 10) Virtual Memory Switch 10 Switch Function Default Feed motor back- Enable Disable feeding Printing column *Refer to table below selection Printing Column Selection 10-8 10-7 Default Column 48 Column 42 Column 48 Column 44 Printing column specifies the number of characters to be printed in a single line based on FONT A (12x24) (Only available when printing width is set as 72mm).
  • Page 37 BK5-31 12) Virtual Memory Switch 12 Switch Function Default 2-byte font *Refer to table below selection 2-byte Font 12-5 12-4 12-3 12-2 12-1 Remark Selection 1-byte font (Code page) Korean (KS5601) Chinese (BIG5) Chinese (GB2312) Japanese (SHIFT-JIG) Ver.1.00 - 37 -...
  • Page 38 - Refer to Unified Utility Manual for more details. - Turn power off and on after product setting change by using virtual memory switch utility. - All BIXOLON software is supported only under emulation 1(BXL/POS) Ver.1.00 - 38 -...

  • Page 39: Paper/Error Led Response Pattern

    BK5-31 4-2 PAPER/ERROR LED Response Pattern • The printer enters an offline state, suspending all printing work, when sensing any printing error, and the PAPER/ERROR LED light turns on. Error Description LED blinking pattern Recovery 500ms 500ms Recovers The cover is...

  • Page 40: Self-Test

    BK5-31 5. Self-Test The self-test checks whether the printer has any problems. If the self-diagnostics reveal no error in the printer, please see other device or software. If the printer does not run normally, please contact the place of purchase.
  • Page 41 BK5-31 (1) When Memory Switch Setting Mode is selected: ① Messages below are printed after entering Memory Switch Setting Mode. ** Memory Switch Setting Mode ** 0 : Save settings and exit 1 : Print current memory switch info. 2 : Set serial communication...
  • Page 42 BK5-31 (2) When Hexadecimal Dump Mode is selected: ① Messages below are printed after entering Hexadecimal Dump Mode. Hexadecimal dump will begin. Press SELF button 3 times to finish. Execute the program to transfer data to the printer. The printer prints out all data in 2 columns.
  • Page 43 BK5-31 SELF TEST Model Name : BK5-3 F/W version : V01.00_STB_122523 USB 2.0 Interface Serial Interface - Baud rate : 115200 bps - Data bits : 8bits - Parity : None - Stop Bit : 1 bit - Flow control : DTR/DSR - Receive Err.
  • Page 44 BK5-31 Mode can be selected by consecutively pressing the SELF button as noted below. (Auto-finish if not pressed for 2 seconds) Once : Memory Switch Setting Mode Twice : Hexadecimal Dump Mode Three times or more : Finish Ver.1.00 - 44 -...

  • Page 45: Black Mark (Gap) Sensor Auto-Calibration

    BK5-31 6. Black Mark (Gap) Sensor Auto-Calibration The printer is developed to recognize the black mark (gap) paper. However, for some special papers, the printer may not detect the black mark (gap). In this case, black mark (gap) sensor auto-calibration should be performed using the following steps.

  • Page 46: Product Specifications

    BK5-31 7. Product Specifications 7-1 Set Serial number Classification S T D 0 0 0 K S 0 9 0 8 0 0 0 1 Product serial number Manufacture month Manufacture year Production Line Factory Model Code Customer 7-2 Printer Classification B K 5 –...

  • Page 47: Specification

    BK5-31 7-3 Specification 7-3-1 Printer Specification Printing Method Thermal printing Dot Density 203 dpi (8dots/mm) Paper Width (mm) Printing Width (mm) font A (12x24) No. of font B (9x17) Characters per Line font C (9x24) (Default) Korean (24x24) Printing Speed (Max)
  • Page 48 BK5-31 300,000 cut (Ticket Paper) / Auto Cutter 1,500,000 cut (Label Paper) • Print quality and product lifecycle is warrantied only under 0–40℃ condition. Long-term operation out of guided condition may cause shorter product lifecycle. • The guided condition is based on the standard temperature, designated space, and factory initial state, and subject to change per temperature and printing level.

  • Page 49: Paper Specifications

    - The use of papers other than those recommended above may cause damage to the printer’s TPH or degrade the printing quality. BIXOLON is not responsible for the damage caused by non-recommended papers. - If you have to use other products, we recommend that you use papers with a similar level of quality to the recommended ones.

  • Page 50: Outer Dimension Specification

    BK5-31 7-3-3 Outer Dimension Specification Unit: mm General Tolerance: ±0.3 (*1) (*2) - Secure minimum of 2 mm tolerance for parts assembly. - Secure minimum of 5 mm allowance for paper outlet space. Ver.1.00 - 50 -...

  • Page 51: Communication And Port Specification

    BK5-31 7-4 Communication and Port Specification 7-4-1 Interface Specifications 1) Serial Item Description Remark Data Transmission Serial Synchronization Asynchronous XON: ASC Code HandShaking H/W : DTR/DSR (Flow Control) S/W : XON/XOFF XOFF:ASC Code Logic1 (MARK): -3V ~ -15V Signal Level...
  • Page 52 BK5-31 2) USB Item Description Remark Transfer Type BULK Bi-direction, Half-Duplex Data Signal Differential Signal Pair (D+ / D-) NRZI Format Data Format Zero Bit Stuffing after 6 ones Speed 12 Mbps Power Self-Powered Cable : 1.8m Cable & Connector...

  • Page 53: Port Specification -1

    BK5-31 7-4-2 Port Specification -1 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Serial Port USB Port Power Port 1) Serial Port(Dsub 9P Type) Signal Signal DSUB 9 Pin No. Function name Direction Input Receive Data...
  • Page 54 BK5-31 3) Power Port(DC-Jack type) Pin No. Signal name Shield Frame Ground +24VDC Ver.1.00 - 54 -...

  • Page 55: Port Specifications -2

    BK5-31 7-4-3 Port Specifications -2 ④ ① ② ① ⑤ ① Serial Port USB Port Power Port 1) Serial Port(Connector 5P type – Part number: 20017WR-05, Maker: YEONHOMS) Connector 5n Signal name Signal Direction Function Pin No. Input Clear To Send...

  • Page 56: Hardware(Wiring Diagram)

    BK5-31 8. Hardware(Wiring Diagram) SERIEAL POWER USB PORT PORT ADAPTER POWER SWITCH NEAR-END SENSOR RESET SWITCH SELF TEST SWITCH MECHA BOARD (TPH HEAD, MOTOR) Ver.1.00 - 56 -...

  • Page 57: Maintenance

    BK5-31 9. Maintenance 9-1 Paper Jam • If paper is stuck, turn the printer ON/OFF and open the Printer Cover to remove the crumpled paper inside the printer. If the cover will not open, please follow the following instructions. Lever-Lock 1) Turn the printer OFF.

  • Page 58: Cleaning Printer

    BK5-31 9-2 Cleaning Printer • The presence of dust, foreign matter, adhesive matter, or other pollutants inside the printer’s head and internal capacity may undermine printing quality. It is recommended to clean printer at every paper roll change. Black mark sensor...

  • Page 59: Troubleshooting

    BK5-31 10. Troubleshooting 10-1 Troubleshooting flow chart • If the source of a problem is not clear, use the flowchart below to find and replace a defective component. Normally, servicing should be performed by component replacement. Repairs of the PCBs and other components should be performed only by technicians.

  • Page 60: A)Power Led Does Not Light

    BK5-31 10-2 (A)POWER LED does not light Is AC/DC adaptor & power cord connected properly? Connect AC/DC adaptor & power cord properly Is POWER LED lit? Does AC/DC adaptor have proper output voltage rating? (approx. +24V) Replace AC/DC adaptor Is POWER LED lit? 네...

  • Page 61: B)Paper And Error Leds Blink

    BK5-31 10-3 (B)PAPER and ERROR LEDs blink Is the blade of auto cutter exposured? After turning the printer OFF, Turn the auto cutter knob left to full Printer powered ON Is PAPER / ERROR LED blink? Replace auto cutter ass’y Ver.1.00...

  • Page 62: C)Paper And Error Leds Lit

    BK5-31 10-4 (C)PAPER and ERROR LEDs lit Turn power off, then once again Are PAPER and ERROR LEDs lit? Is paper roll inserted? Replace or insert paper roll Are PAPER and ERROR LEDs lit? Are PAPER and ERROR LEDs lit? Replace paper-end sensor ass’y...

  • Page 63: D)Paper Led Lit

    BK5-31 10-5 (D)PAPER LED lit Turn power off, then once again Is PAPER LED still lit? Is amount of paper in the printer enough to be sensed by Replace or insert paper roll paper near-end? Is PAPER LED still lit?

  • Page 64: E)Error Led Lit

    BK5-31 10-6 (E)ERROR LED lit Turn power off, then once again Is ERROR LED still lit? Is cover closed properly? Replace cover open sensor ass’y Close cover properly Is ERROR LED still lit? Replace Main PCB Ver.1.00 - 64 -...

  • Page 65: F)Self Test Is Not Printed

    BK5-31 10-7 (F)Self test is not printed VH : +24V VCC : +5V Does not printer operate at all? Is the regulator output voltage of the main PCB within the spec(*1) range? Replace Main PCB The print quality is poor...

  • Page 66: G)Data From Host Is Not Printed Normally

    BK5-31 10-8 (G)Data from host is not printed normally Are the communication Check the settings between the host and communication the printer correct? settings Does it print normally? Does interface cable match specifications? Replace the proper cable Does it print...

  • Page 67: Power Problem

    BK5-31 10-9 Power Problem • If a problem that can be verified by visual examination has occurred, use the tables below to determine the cause and perform repairs. There are four tables, divided by symptom category: • Printing Quality Problems •...

  • Page 68: Printing Quality Problems

    BK5-31 10-9-1 Printing Quality Problems Problem Probable Cause Level Checkpoint Action Remove the Check the foreign Foreign substance on the foreign substance substance on the head head surface with a cleaning surface Certain parts are Check the damage of the...

  • Page 69: Mechanism Problems

    BK5-31 10-9-2 Mechanism Problems Problem Probable Cause Level Checkpoint Action Check for short Feeding motor failure inside the Replace the motor failure motor Check the assembly Gear is dislocated status of the Reassemble the from the rotating washers holding gears and washers...

  • Page 70: Auto Cut Mechanism Problems

    BK5-31 10-9-3 Auto Cut Mechanism Problems Problem Probable Cause Level Checkpoint Action Check whether Memory switch setting failure Memory switch 5- Change ON to OFF Auto cutter 1, 5-2 is ON does not Check for Remove work at all Contaminants in the auto-...
  • Page 71 BK5-31 Revision history Rev. Date Description 1.00 18-08-2023 Ver.1.00 - 71 -...

Table of Contents