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BIXOLON BK3-31 User Manual

BIXOLON BK3-31 User Manual

Kiosk printers
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User's Manual
BK3-31
Kiosk printers
Ver.1.13
www.bixolon.com

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Summary of Contents for BIXOLON BK3-31

  • Page 1 User’s Manual BK3-31 Kiosk printers Ver.1.13 www.bixolon.com...

  • Page 2: Copyright

    It is strictly prohibited to copy, store, and transmit the whole or any part of the manual and any property of the product without the prior written approval of BIXOLON Co., Ltd. The information contained herein is designed only for use with this BIXOLON product.

  • Page 3: Compliance Information

    BK3-31 Compliance information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 BK3-31 Waste Electrical and Electric Equipment (WEEE) This marking shown on the product or its literature, indicates that is should not be disposed with other household wastes at the end of its working life, To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources.

  • Page 5: Warning & Caution

    Do not connect multiple products to a Only use authentic products from single or faulty power outlet. Use only BIXOLON. The company will not provide grounded power outlets that meet the post-sale support for damaged or other industry standard. Noncompliance may quality issues that any fake cause electric shock or fire.
  • Page 6 Do not place heavy product, please contact the original objects, liquids, or metals on the place of purchase or through product. This could cause damage to the BIXOLON website’s product repair product or a fire. page (http://www.bixolon.com). - 6 - Ver. 1.13...

  • Page 7: Manual Introduction

    BK3-31 Manual Introduction This manual provides basic information on printers and provides ways to install, use, and check them. In order to protect the safety of users and prevent property damage, be fully familiar with this manual before using the product. Please use it.

  • Page 8: Printer Introduction

    BK3-31 Printer Introduction BK3-31 printers have been designed to be connected to various types of kiosk system. If you're designing a kiosk system, be sure to check out 5.3 Kiosk specifications. The main features of the printer are as follows 1.

  • Page 9: Table Of Contents

    BK3-31 TABLE OF CONTENTS Copyright ............................. 2 WARNING & CAUTION ........................5 Manual Introduction ........................... 7 Printer Introduction ..........................8 1. Installing Printer and Getting Started ..................10 2. Product Part Names ........................11 2-1 Printer Names ..........................11 2-1-1 Standard Model ........................11 2-1-2 Presenter Model ........................

  • Page 10: Installing Printer And Getting Started

    BK3-31 1. Installing Printer and Getting Started • If there is any part missing, please contact the place of purchase. • The actual part may look different from the image. BK3-31 BK3-32 BK3-33 BK3-34 (Standard) (Large Paper Holder) (Drop-in) (Special Holder Paper)

  • Page 11: Product Part Names

    BK3-31 2. Product Part Names 2-1 Printer Names 2-1-1 Standard Model Paper Supply Block Mechanism Block Paper Bezel Main Board Block Horizontal Standard Type - 11 - Ver. 1.13...
  • Page 12 BK3-31 Mechanism Block Paper Bezel Paper Supply Block Main Board Block Vertical Type - 12 - Ver. 1.13...

  • Page 13: Presenter Model

    BK3-31 2-1-2 Presenter Model Paper Supply Block Mechanism Block Paper Bezel Main Board Block Presenter Block Horizontal Presenter Type - 13 - Ver. 1.13...
  • Page 14 BK3-31 Presenter Block Paper Bezel Mechanism Block Paper Supply Block Main Board Block Vertical Presenter Type - 14 - Ver. 1.13...

  • Page 15: Large Paper Holder Model

    BK3-31 2-1-3 Large Paper Holder Model Mechanism Block Paper Supply Block Paper Bezel Main Board Block - 15 - Ver. 1.13...

  • Page 16: Drop-In Model

    BK3-31 2-1-4 Drop-in Model Mechanism Block Paper Supply Block Paper Bezel Main Board Block - 16 - Ver. 1.13...

  • Page 17: Retractor Model

    BK3-31 2-1-5 Retractor Model Paper Supply Block Mechanism Block Retractor Block Paper Bezel Main Board Block - 17 - Ver. 1.13...

  • Page 18: Interface Part Names

    BK3-31 2-2 Interface Part Names • Connect the printer to the host computer using the right interface cable that complies with the specifications of the interface BK3-31a Model: DC Jack Power + Serial Dsub 9P + USB B ○ ○...
  • Page 19 BK3-31 BK3-31e Model: 2P connector Power + Serial 5P Connector + USB 4P Connector ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ Serial Cable Port USB Port Power Port BK3-31z Model: DC Jack Power + Serial Dsub 9P + USB B + Ethernet...

  • Page 20: Serial Interface Signal Description(Dsub 9P Type)

    BK3-31 2-2-1 Serial Interface Signal Description(DSUB 9P Type) Pin No Signal Direction Function Input Receive Data Output Transmit Data Output Data Terminal Ready Signal Ground Input Data Set Ready Output Ready To Send Input Clear To Send - 20 -...

  • Page 21: Serial Interface Signal Description (Connector 5P Type)

    BK3-31 2-2-2 Serial Interface Signal Description (Connector 5P Type) (Connector Part Number: 20017WR-05A00, Manufacturer: Yeonho Electronics) Pin No Signal Direction Function Input Clear To Send Input Receive Data Output Transmit Data Output Ready To Send Signal Ground - 21 -...

  • Page 22: Usb Interface Signal Description(Connector 4P Type)

    BK3-31 2-2-3 USB Interface Signal Description(Connector 4P Type) (Connector Part Number: 20017WR-04, Manufacturer: Yeonho Electronics) Pin No Signal Function Differential Data Line Differential Data Line Signal Ground VBUS Host Power: DC5[V] / 500[mA] - 22 - Ver. 1.13...

  • Page 23: Ethernet Signal Description

    BK3-31 2-2-4 Ethernet Signal Description Pin No Signal Function Transmit+ Transmit- Receive+ Receive- * SELF TEST allows you to check the setting information of IP, Mac, etc. - 23 - Ver. 1.13...

  • Page 24: Power Signal Description (Connector 2P Type)

    BK3-31 2-2-5 Power Signal Description (Connector 2P Type) (Connector Part Number: YH396-02, Manufacturer: Yeonho Electronics) Pin No Signal Function Power(24Vdc) Frame Ground - 24 - Ver. 1.13...

  • Page 25: Installation & Usage

    BK3-31 3. Installation & Usage 3-1 Printer Installation Placings • Allow sufficient space around the printer for proper ventilation. • Do not place objects close to the back or bottom of the printer, which may hinder the air circulation. • Install the printer on a flat and level surface.

  • Page 26: Power Supply Port And Connecting Power Supply

    BK3-31 3-2 Power Supply Port and Connecting Power Supply • Face the flat side of the power cable to the bottom of the printer and connect the power cable to the power port. Power Cable Power Port - 26 -...
  • Page 27 BK3-31 - Only use a power supply provided by Bixolon. Bixolon shall bear no responsibility for damage caused by using a third-party power supply. - Check the power supply’s label to check its electronic specs. - When removing the power supply, make sure you have a firm grasp of the plug terminal of the power cable and the printer and pull horizontally.

  • Page 28: Installing & Replacing Paper

    BK3-31 3-3 Installing & Replacing Paper 1) Open the print cover by pulling the Lever-Lock. Lever-Lock Do not open the print cover while the printer is operating, otherwise, the printer may be damaged. - 28 - Ver. 1.13...
  • Page 29 BK3-31 2) Install and change paper by adjusting the holder-paper as shown below. Holder-Paper Check the orientation of the roll paper when inserting it into the printer. - 29 - Ver. 1.13...
  • Page 30 BK3-31 3) Pull out a small amount of paper as shown in the picture, and close the cover.. - When closing the cover, hold down the center of printer cover firmly so that paper roll is loaded correctly. - Use paper suitable for the standards.

  • Page 31: Adjusting Near End Sensor

    BK3-31 3-4 Adjusting Near End Sensor As each paper tube has a different point of detecting near end sensor, use the printer by adjusting the near end level. When adjusting the position of near end sensor, move the lever in the direction of the arrow. The adjustment level is composed of five levels;...

  • Page 32: Removing Paper Jam

    BK3-31 3-5 Removing Paper Jam 3-5-1 Standard Type 1) If a jam occurs, turn off the printer and pull out the Lever-Lock to open the cover and remove the crumpled paper as shown below. If the blade still does not return to its original position, follow the instructions below.

  • Page 33: Presenter Type

    BK3-31 3-5-2 Presenter Type 1) In case of jam, turn off the printer power and remove the presenter cover by opening the hook part to the outside as shown in the figure below. 2) Close the printer cover and attach the presenter cover.

  • Page 34: Retractor Type

    BK3-31 3-5-3 Retractor Type 1) If a jam occurs, power off the printer to remove the retractor cover by spreading the hooks outward as shown below, then pull the Lever-Lock to open the printer cover and remove the crumpled paper.

  • Page 35: Using Printer Functions

    BK3-31 3-6 Using Printer Functions Control Description Press the SELF button once to conduct self-test printing. If necessary, press the SELF button and conduct setting virtual SELF memory or hexadecimal dump mode after checking the printed contents for self-testing. RESET Press the RESET button once to restart the printer.

  • Page 36: Printer Setting Change

    BK3-31 4. Printer Setting Change 4-1 Reconfiguration of Printer • This product supports dip switch. In order to change the product settings, change the dip switch setting or use the virtual memory switch utility. Use virtual memory switch management function for self-diagnosis.

  • Page 37: Msw (Memory Switch)

    BK3-31 4-2 MSW (Memory Switch) 1) MSW 1 Switch Function Default Select print * Refer to following Table 2 speed Select print * Refer to following Table 3 density * Table 2 – Print speed selection Print speed Default Receipt mode...
  • Page 38 BK3-31 2) MSW 2 Switch Function Default Specification for Double byte Single byte destination country country Code page * Refer to following Table 4 selection * Table 4 – Code page selection Character Table Page 0 437 (USA, Standard Europe)
  • Page 39 Emulation 1 Emulation 2 BXL / POS Emulation 3 Emulation 4 Emulation 5 Emulation 6 * Supports all BIXOLON software only when set to Emulation 2 (BXL / POS). 4) MSW 4 Switch Function Default Swap font B and C Enable...
  • Page 40 BK3-31 * Table 6 – Single byte Font Selection Single byte font selection Default Font A (12 x 24) Font B (9 x 17) Font A Font C (9 x 24) * The printer buffer initialization function works when the printer cover is opened and closed.
  • Page 41 BK3-31 * Table 8 – Paper save mode Paper save mode Remark Disable Default Level 1 Level 2 Level 3 6) MSW 6 Switch Function Default Internal buzzer Enable Disable settings Setting internal buzzer behavior Enable Disable after cutting Set the number of...
  • Page 42 BK3-31 * Table 10 – Black mark sensor selection Black mark sensor Default Left Right Left Center * Black mark sensor selection applies only when DIP switches 1-4 are ON. * Select sensor from paper exit as standard. 8) MSW 8...
  • Page 43 BK3-31 9) MSW 9 Switch Function Default Serial communication * Refer to following Table 12 flow control * Table 12 - Serial communication flow control Serial communication flow control Default Hardware(DTR/DSR) Software(XON/XOFF) Hardware (DTR/DSR) None Hardware(DTR/DSR) 10) MSW 10 Switch...
  • Page 44 BK3-31 12) MSW 12 Switch Function Default Select double byte * Refer to following Table 14 country * Table 14 - Select double byte country Select double 12-5 12-4 12-3 12-2 12-1 Remark byte country Single byte font KS5601 BIG5...
  • Page 45 BK3-31 * Table 15 - Select bezel LED control 13-7 13-6 13-5 Bezel LED control Remark Bezel LED output OFF Default Bezel LED output ON While printing(*a) Bezel LED output ON During an error Bezel LED output ON While printing, or an error...
  • Page 46 - To change the DIP switch setting, turn off the printer power. Changing the DIP switch setting while the power is on may cause a short circuit and result in printer malfunction. - Supports all BIXOLON software only when set to Emulation 2 (BXL /POS). - 46 -...

  • Page 47: Self-Test

    BK3-31 5. Self-Test • The self-test checks whether the printer has any problems. If the printer does not function properly, contact your dealer. The self-test procedure is as follows: 1) Make sure paper roll has been installed properly. 2) Turn on the power while holding down the SELF button and the self-test begins.
  • Page 48 BK3-31 (1) If you select “VMSM Selection” ① When entering the memory switch configuration mode, the following message is printed. ** VMSM Selection ** 0: Exit and reboot printer 1: Print current settings 2: Set Serial Interface 3: Set Print Density...
  • Page 49 BK3-31 (2) If you select “hexadecimal dump mode” ① When entering the hexadecimal dump mode, the following message is printed. Hexadecimal dumping To terminate hexadecimal dump press SELF button three times. ② Execute the program to send data to the printer.

  • Page 50: Automatic Calibration Of Black-Mark Sensor

    BK3-31 6. Automatic calibration of Black-mark sensor A printer is designed to detect most of Black-mark types. However it might fail to detect few special cases. In the event of such a failure, we would like you to do as follows 1) Turn off the printer and remove a paper roll.

  • Page 51: Cleaning Printer

    BK3-31 7. Cleaning Printer Paper dust inside the printer may lower the print quality. In this case clean the printer as follows: 1) Open the printer cover and remove the paper currently in use. 2) Residue or contamination of printer head should be wiped out by ethanol or IPA.

  • Page 52: Specifications

    BK3-31 8. Specifications 8-1 Normal Specifications Printing Method Thermal printing Dot Density 203 dpi (8dots/mm) Paper Width 83mm 80mm 60mm 58mm 20mm Printing Width 72mm 54mm 48mm 12mm Font A (12x24) No. of characters characters characters characters Characters per Line...
  • Page 53 BK3-31 Receiving Buffer Size 30K bytes Input Voltage 100~240 VAC Frequency 50/60 Hz SMPS Specification Output Voltage 24 VDC Output Current Continuous: 2.5A, Peak: 11A(@ Min. 0.1ms) Operating: -20 ~ 60 ℃ (*1) Temperature Storage: -20 ~ 60 ℃ Environment...

  • Page 54: Paper Specifications

    BK3-31 8-2 Paper specifications Φ11 +3,0 1. Roll Core Inside Diameter ※ Holder Paper Phi25(Option Parts) applied: Φ25 +3,0 (mm) ※ Large Paper Holder Model: Φ25 +3,0 2. Roll Core Out Diameter Standard Model, Ticket Model: Φ18 (Min), (mm) Presenter Model: Φ31.4 (Min) Φ150 (Max)
  • Page 55 BK3-31 Recommended Papers TF50KS-E (Paper Thickness: 65μm): Nippon Paper Industries Co., Ltd. PD 150R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd. PD 160R (Paper Thickness: 75μm): New Oji Paper Mfg, Co., Ltd. P350 (Paper Thickness: 62μm): Kansaki Specialty Paper, Inc. (USA) P220AG (Paper Thickness: 65μm): Mitsubishi Paper Mills Limited...

  • Page 56: Kiosk System Specifications

    BK3-31 8-3 Kiosk system specifications When designing your kiosk system, keep in mind the following points.. - Common across all models At least 2 At least 2 millimeters millimeters Free up space Free up space - Allow at least 2 mm of printer and assembly tolerance.
  • Page 57 BK3-31 - Models with bezels Free up space At least 5 mm bezels - Ensure that the paper exit is at least 5 mm wide at the top and bottom. Provide clearance for the comb. If this space is not available, you may be vulnerable to paper jams..
  • Page 58 BK3-31 - Presenter, Retractor Model At least 130 mm - Ensure that the printer has a ceiling height of at least 130 mm. (Based on Φ80 mm paper) - Product and quality issues may arise and we cannot be held not responsible for any problems.

  • Page 59: Outer Dimensions

    BK3-31 8-4 Outer dimensions (1) 전모델 설치 위치 (Mounting Position) - 59 - Ver. 1.13...
  • Page 60 BK3-31 (2) BK3-31 (Standard Model, Standard Type) - 60 - Ver. 1.13...
  • Page 61 BK3-31 (3) BK3-31V (Standard Model, Vertical Type) - 61 - Ver. 1.13...
  • Page 62 BK3-31 (4) BK3P-31 (Presenter Type) Free up Space - 62 - Ver. 1.13...
  • Page 63 BK3-31 (5) BK3P-31V (Presenter Model, Vertical Type) Free up Space - 63 - Ver. 1.13...
  • Page 64 BK3-31 (6) BK3-32 (Standard Model, Large Paper Holder Type) - 64 - Ver. 1.13...
  • Page 65 BK3-31 (7) BK3R-31 (Retractor Model, Standard Type) Free up Space Free up Space - 65 - Ver. 1.13...
  • Page 66 BK3-31 (8) BK3-33 (Standard Model, Drop-in Type) - 66 - Ver. 1.13...
  • Page 67 BK3-31 (9) BK3-34 (Standard Model, Special Holder-Paper Type) - 67 - Ver. 1.13...

  • Page 68: Revision History

    BK3-31 Revision history Ver. Date Description 1.00 12.03.19 New 1. Added ticket model. 1.01 24.06.19 2. Added black mark sensor auto calibration function. 1. Added customer approved signature line. 2. Added part number of interface and power connector. 3. Added SMPS rating modifications and caution statements.

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