Brother MFC-J5620DW User Manual page 84

Network Difficulties
Difficulty
Cannot print over the network.
The network scanning feature does
not work.
The network PC-Fax Receive
feature does not work.
The Brother software cannot be
installed.
Cannot connect to wireless
network.
76
Suggestions
Make sure that your machine is powered on and is online and in the Ready mode.
Print a Network Configuration Report (see Online User's Guide) and check the
current Network settings printed in this list. Reconnect the LAN cable to the hub to
verify that the cabling and network connections are good.
If you are using a wireless connection or are having network problems, see Online
User's Guide.
It is necessary to configure the third-party Security/Firewall Software to allow
Network scanning. Add port 54925 for Network scanning.
(See Online User's Guide.)
®
(Windows )
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. Add port 54926 for Network PC-FAX Rx.
(See Online User's Guide.)
®
(Windows )
Allow network access to the following programs if your security software displays
an alert message during MFL-Pro Suite installation.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software,
temporarily disable it and then install the Brother software.
Investigate the problem using the WLAN Report.
Press , All Settings, and then swipe up or down or press a or b to
display Print Reports. Press Print Reports. Swipe up or down or press a
or b to display WLAN Report, and then press WLAN Report.
(See Online User's Guide.)