Brother MFC-J5620DW User Manual page 57

Error Message
Cannot Detect
Cannot Detect Ink
Volume
Cannot Print
Replace ink.
Comm.Error
Connection Failed
Cause
You installed a new ink cartridge too
quickly and the machine did not
detect it.
An ink cartridge is not installed
correctly.
A used ink cartridge was reinstalled.
If you are using non Brother Original
ink, the machine may not detect the
ink cartridge.
The ink cartridge must be replaced.
The new ink cartridge has an air
bubble.
The wrong Brother model ink
cartridge was installed.
If you are using non Brother Original
ink, the machine may not detect the
ink volume.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine
has a colour fax, the machine's
"handshake" will ask that the fax be
sent as monochrome.
Poor telephone line quality caused a
communication error.
You tried to poll a fax machine that is
not in Polled Waiting mode.
Troubleshooting
Action
Take out the new ink cartridge and
reinstall it slowly and firmly until the
cartridge lever lifts.
(See Online User's Guide.)
Remove the used ink cartridge and
install a new one.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Replace the ink cartridge with a new,
genuine Brother ink cartridge.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges. (See Supplies
on page 83.)
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact Brother
customer service or your local
Brother dealer.
Replace the ink cartridges.
(See Online User's Guide.)
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Check the other fax machine's polling
setup.
B
49