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This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechcanada.com. ®...
Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Battery Telephone line cord Battery compartment cover (1 for FS6214/FS6214-11) (1 for FS6214/FS6214-11) (2 for FS6214-2/FS6214-21) (2 for FS6214-2/FS6214-21) Charger and...
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and telephone wall jack.
Getting started Battery installation Install the battery as shown below. Plug the battery connector securely Place the battery with the label THIS SIDE UP facing up and into the socket, matching the orientation of the engraved label. the wires inside the battery compartment.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use.
Getting started Wall mounting (optional) Your telephone comes ready for tabletop use. To mount your telephone on the wall: Position the top hole at the back of the telephone base against the top mounting stud on the wall plate. Align the holes on the telephone base against the mounting studs on the wall plate. Then slide the telephone base down until it locks into place.
Getting started Handset layout VOL /CID • Press to review the caller ID log when the telephone is not in use (page 28). • During a call, press to decrease the listening volume (page 16). • Press to scroll down while in a menu, or reviewing the directory, caller ID log or redial list.
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Getting started Handset layout MENU/SELECT • Press to show the menu (page 9). • While in a menu, press to choose an item, or save an entry or setting. VOL / • Press to review the directory when the telephone is not in use (page 24).
Telephone settings Using the menu You can use a cordless handset to change the telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voicemail indicators, key tone, home area code and dial mode.
Telephone settings Ringer tone You can choose from different ringer tones on each handset. Press MENU when the handset is not in use. Ringers until the handset displays Ringers, Press then press SELECT. until the handset displays Ringer tone, Press Ringer tone then press SELECT.
Telephone settings Set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. You can also set the date and time manually. Press MENU when the handset is not in use. until the handset displays Set date/time, Press Set date/time...
Telephone settings LCD language You can select English, French or Spanish to be used in all screen displays. Press MENU when the handset is not in use. Settings until the handset displays Settings, Press then press SELECT. Press SELECT to choose LCD language. LCD language to choose English, Français or Español, Press...
Telephone settings Clear voicemail If you subscribe to voicemail service offered by your telephone service provider, the handsets display New voicemail and when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handsets turn off automatically.
Telephone settings Key tone You can turn the key tone on or off for each handset. Settings If you turn the key tone on, the handset beeps with each key press. If you turn the key tone off, there are no beeps when you press the handset keys.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse Settings (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Press MENU when the phone is not in use. Dial mode until the handset displays Settings, Press...
Telephone operation Make a call Press on the handset. When you hear a dial tone, dial the number with the dialing keys (0-9). • The handset displays the elapsed time as you talk (in hours, minutes and seconds). While entering numbers, press and hold PAUSE to insert a •...
Telephone operation Mute The mute function allows you to hear the other party but the other Muted party cannot hear you. During a call, press MUTE. The handset displays Muted until the • 10:15 12/25 mute function is turned off. Press MUTE again to resume the conversation.
Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. During a call, press TONE.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list.
Telephone operation Web address Web address Use this feature to view the VTech website address. Press MENU when the handset is not in use. www.vtechcanada until the handset displays Web address, Press then press SELECT. The handset displays the VTech website address.
Directory About the directory Each handset can store up to 30 directory entries. Each entry Directory empty may consist of a phone number up to 30 digits and a name up to 15 characters. • Each handset directory is independent. Any modifications made Directory full on one handset are not reflected on all other handsets.
Directory Add a directory entry Press MENU when the handset is not in use. Directory Press SELECT to choose Directory. Press SELECT to choose Add contact. Add contact When Enter number displays, use the dialing keys to enter a number (up to 30 digits). •...
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Directory Add a directory entry -OR- Use the dialing keys to enter a number (up to 30 digits) Enter number when the handset is not in use. Press SELECT. The handset 800-267-7377 - displays Enter number. If the number entered has more than 11 digits, the handset will not display Enter number.
Directory Review and dial from the directory Entries are sorted alphabetically. Press when the phone is not in use. The handset displays Review the first entry in the directory. Press to browse. When the desired entry displays, press to dial. Mike Smith 800-267-7377 -OR-...
Directory Edit a directory entry Search for the desired entry in the directory (see Review and dial from the directory or Alphabetical search on page 24). When the desired entry appears, press SELECT. The handset Edit number displays Edit number and the stored number. 800-267-7377_ •...
Caller ID About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will display after the first or second ring. If you answer a call before the caller information displays on the handset, it will not be saved in the caller ID log. •...
Caller ID Memory match When the incoming telephone number matches the last seven digits of a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Linda Jones calls, her name appears as Linda if this is how you entered it into your directory.
Caller ID View dialing options Although the caller ID log entries received have Mike Smith 10 digits (the area code plus the seven-digit number), 800-267-7377 in some areas, you may dial only the seven digits, 10:15 12/25 or a 1 plus the seven digits, or a 1 plus the area code plus the seven digits.
Caller ID Save a caller ID log entry to the directory Press CID when the phone is not in use. -OR- Press MENU when the phone is not in use. Press to scroll to Caller ID log. Then press SELECT twice. 2.
Caller ID Delete the caller ID log entries To delete an entry: When in the caller ID log, press to browse. Press DELETE to delete the selected entry. The handset displays Deleting . . . and then you hear a confirmation tone. To delete all entries: Press MENU when the phone is not in use.
Appendix Screen messages There are no caller ID log entries. Call log empty A directory entry is deleted. Contact deleted There are no directory entries. Directory empty The directory is full. Directory full You have just ended a call. Ended There is an incoming call.
Appendix Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. There are new voicemail received from the telephone service provider. The entry you are reviewing is new in the caller ID log.
Appendix Battery It takes up to 12 hours for the battery to be fully charged . When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) 7 hours While not in use (standby**) 5 days * Operating times vary depending on your actual use and the age of the battery.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechcanada.com or call 1 (800) 267-7377. My telephone does not work at all . • Make sure the battery is installed and charged correctly (pages 3). For optimum daily performance, return the handset to the telephone base or charger after use.
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Appendix Troubleshooting My cordless handset isn’t performing normally . • Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different, working electrical outlet without a wall switch. • Move the cordless handset closer to the telephone base. You may have moved out of range. •...
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Appendix Troubleshooting There is interference during a telephone conversation . My calls fade out when I am using the cordless handset . • The handset may be out of range. Move it closer to the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
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Appendix Troubleshooting I hear other calls when using the telephone . • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Contact your telephone service provider.
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Appendix Troubleshooting and New voicemail show on the handset display and I don’t know why . and New voicemail appear on the handset, your telephone has received a signal from • your telephone service provider that you have a voicemail message waiting for you to retrieve from them.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.
VTech product service centers. Please call 1 (800) 8 BATTERY for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. ®...
How long is the limited warranty period? The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited...
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Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents.
Index Index About cordless telephones 43 Icons 33 Add a directory entry 22-23 Implanted cardiac pacemakers 41 Alphabetical search 24 Important safety instructions 40 Answer a call 16 Installation 2, 3 Battery 3, 4, 34 Key tone 14 Battery charging 4 Battery installation 3 Language 12 Layout 6...
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Index Safety instructions 40 Screen messages 31, 32 Set date and time 11 Settings 9-15 Store a directory entry 22-23 Technical specifications 47 Telephone base installation 2 Telephone base layout 8 Temporary tone dialing 18 Time and date setting 11 Tone 10, 14 Tone dialing 15, 18 Troubleshooting 35-39...
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