Customer Support; Hardware And Software Support Services; World Wide Web; Intergraph Bulletin Board Service - Intergraph RAX Systems System Reference Manual

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Customer Support

Intergraph Computer Systems offers an assortment of customer support options.

Intergraph Computer Systems provides a variety of hardware services for Intergraph and third-

party equipment. Services include warranty upgrades, repair depot service, on-site hardware

maintenance, system administration, and network consulting. Hardware purchased from

Intergraph Computer Systems includes a factory warranty ranging from 30 days to three years.

A detailed warranty description is available on the World Wide Web; see the Support pages at

http://www.intergraph.com/ics.

Intergraph Computer Systems provides complimentary software support for 30 or 90 days

following shipment of a hardware or software product. This includes World Wide Web

access, Intergraph Bulletin Board Service access, FAXLink service, and telephone (Help

Desk) support. At the end of the complimentary support period, you can purchase other levels

of software support.

You can visit Intergraph Computer Systems on the World Wide Web at

http://www.intergraph.com/ics. On these pages, you can get news and product information,

technical support information, software updates and fixes, and more.

On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,

software updates and fixes, and more.

NOTE

Most of the system software for your RAX system can be found in the TDZ 2000 GL2 Series A

area of the IBBS. Additional software can be found in the Digital Media area of the IBBS.

To connect to the IBBS:

Set your system's communications protocol for eight (8) data bits, no parity, one (1) stop

bit, and any baud rate up to 14,400.

Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror

sites listed on World Wide Web; see the Software Support pages at

http://www.intergraph.com.

At the login prompt, key in your user ID, or new if you have not used the IBBS before.

Follow the menus to find what you need.

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