Safescan 2865-S User Manual page 12

English
Banknote Error messages
When the device detects a suspect banknote during counting, it will stop, sound an alarm and display an error message.
The last counted banknote in the stacker is the suspect note. Remove this note and press [Start/OK] to continue
counting. Count the banknote again to make sure if a suspected banknote is detected.
Banknote Error messages
Error Cause
- Banknote is suspected.
UV, MG, IR,
IMAGE - The sensors may be dirty or blocked by
INCOMPLETE,
dust.
IMAGE
- The image or integrated UV & IR features
DISTORTION,
of banknotes may become weaker when a
IMAGE,
banknote is old, heavily used or when it
NOT
has accidentally been washed.
RECOGNIZED
- A banknote of a different denomination
DIFFERENT
than the first counted banknote has been
DENOMINATION
detected.
SLANT
- The banknotes are not being fed straight
through the machine.
- More than one banknote is being fed
CHAINED,
DOUBLE through the machine at the same time.
HALF - An incomplete, torn or half-size banknote
BANKNOTE has been detected.
- A banknote with a non-conforming size has
WIDTH,
LENGTH
been detected.
12
Main error
Explanation
Error message number
More info, articles, tutorials and videos at: support.safescan.com
A variety of messages can be
displayed. These messages can
occur during start up or during
counting. The error message
screen shows the main error, the
explanation and solution and the
error message number.
Solution(s)
- Count the banknote again to make sure if
suspected banknote is detected.
- Follow the cleaning procedure.
- Check if the banknotes are dirty, damaged or worn
out.
- Make sure that the device is not in the vicinity of any
magnetic fields or devices transmitting any signal
since this may disrupt the integrated sensors.
- Check the rejected stack for a different
denomination.
- Ensure the banknotes are placed neatly and are
inserted centred on the hopper. Use the hopper
guides to center the banknotes and when counting
a large stack of banknotes, guide the notes also
with your hands during counting. Please refer to first
operation.
- Ensure that there are no banknotes stuck, folded or
glued together.
- Check the banknote quality. If no obvious visibl
issues are found, count the banknote again and
check if the problem persists.
- The hopper may be set too loose. Adjust the
hopper screw in clockwise direction. See chapter
maintenance and servicing.
- Check the banknote quality.
If no obvious visible issues are found, count the
banknote again and check if the problem persists.
- Check the banknote quality. If no obvious visible
issues are found, count the banknote again and
check if the problem persists.