1. Manuals
  2. Brands
  3. ASROCK Rack Manuals
  4. Motherboard
  5. E3C246D4I-2T
  6. User manual

ASROCK Rack E3C246D4I-2T User Manual

Server/workstation motherboards
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
E3C246D4I-2T
User Manual
Version 1.0
Published February 2020
Copyright©2020 ASRock Rack INC. All rights reserved.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the E3C246D4I-2T and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for ASROCK Rack E3C246D4I-2T

Summary of Contents for ASROCK Rack E3C246D4I-2T

  • Page 1 E3C246D4I-2T User Manual Version 1.0 Published February 2020 Copyright©2020 ASRock Rack INC. All rights reserved.
  • Page 2 In no event shall ASRock Rack, its directors, officers, employees, or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business and the like), even if ASRock Rack has been advised of the possibility of such damages arising from any defect or error in the documentation or product.
  • Page 3 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, you’re welcome to visit ASRock Rack’s website at www.ASRockRack.com; or you may contact your dealer for further information. ASRock Rack Incorporation 6F., No.37, Sec. 2, Jhongyang S. Rd., Beitou District,...

  • Page 4: Table Of Contents

    Contents Chapter 1 Introduction Package Contents Specifications Unique Features Motherboard Layout Onboard LED Indicators I/O Panel Block Diagram Chapter 2 Installation Screw Holes Pre-installation Precautions Installing the CPU Installing the CPU Fan and Heatsink Installation of Memory Modules (DIMM) Expansion Slot (PCI Express Slot) Jumper Setup Onboard Headers and Connectors AC-IN / DC-IN Power Connections...
  • Page 5 Chapter 3 UEFI Setup Utility Introduction 3.1.1 UEFI Menu Bar 3.1.2 Navigation Keys Main Screen Advanced Screen 3.3.1 CPU Configuration 3.3.2 DRAM Configuration 3.3.3 Chipset Configuration 3.3.4 Storage Configuration 3.3.5 ACPI Configuration 3.3.6 USB Configuration 3.3.7 Super IO Configuration 3.3.8 Serial Port Console Redirection 3.3.9 H/W Monitor 3.3.10 Runtime Error Logging 3.3.11 Intel SPS Configuration...
  • Page 6 3.5.1 Key Management Boot Screen 3.6.1 CSM Parameters Event Logs Exit Screen Chapter 4 Software Support Install Operating System Support CD Information 4.2.1 Running The Support CD 4.2.2 Drivers Menu 4.2.3 Utilities Menu 4.2.4 Contact Information Chapter 5 Troubleshooting Troubleshooting Procedures Technical Support Procedures Returning Merchandise for Service...

  • Page 7: Chapter 1 Introduction

    In case any modifications of this manual occur, the updated version will be available on ASRock Rack website without further notice. You may find the latest memory and CPU support lists on ASRock Rack website as well. ASRock Rack’s Website: www.ASRockRack.com If you require technical support related to this motherboard, please visit our website for specific information about the model you are using.

  • Page 8: Specifications

    1.2 Specifications E3C246D4I-2T MB Physical Status Form Factor Mini ITX Dimension 6.7'' x 6.7'' (17.02cm x17.02 cm) Processor System Supports Intel® Xeon® E-2100 Processors Chipset Intel® C246 System Memory Capacity 4 x DDR4 DIMM slots Type - Dual Channel memory technology, 2DPC...
  • Page 9 256Mb AMI UEFI Legal BIOS BIOS Features - Plug and Play (PnP) - ACPI 2.0 Compliance Wake Up Events - SMBIOS 2.8.0 Support - ASRock Rack Instant Flash Hardware Monitor Temperature - CPU/PCH/DDR/LAN/Storage Temperature Sensing - MB/Card side/TR1 Temperature Sensing...
  • Page 10 Support OS Microsoft® Windows® - Server 2016 (64 bit) - Server 2019 (64 bit) Linux® - RedHat Enterprise Linux Server 6.10 (64 bit) / 7.7 (64 bit) - SUSE Enterprise Linux Server 12 SP4 (64 bit) / 15 SP1 (64 bit) - Ubuntu 18.04.4 (64 bit) Virtual - VMWare®...

  • Page 11: Unique Features

    POST or the <F2> key to enter into the BIOS setup menu to access ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other complicated flash utility.

  • Page 12: Motherboard Layout

    DDR4_B2 (64 bit, 260-pin module) ATX4PIN1 CMOS Battery DDR4_B1 (64 bit, 260-pin module) PSU_SMB1 X550 DDR4_A2 (64 bit, 260-pin module) ATX12V2 DDR4_A1 (64 bit, 260-pin module) USB 3.0 T: USB_1 IPMI_LAN E3C246D4I-2T SATAPWR1 B: USB_2 Super RoHS CLRMOS1 LAN1 LAN2 (NCSI) M2_1 Intel C246...
  • Page 13 E3C246D4I-2T Description 2 x 260-pin DDR4 SO-DIMM Slots (DDR4_A1, DDR4_B1) 2 x 260-pin DDR4 SO-DIMM Slots (DDR4_A2, DDR4_B2) ATX 4-PIN Power Connector (ATX4PIN1) ATX 12V Power Connector (ATX12V2) PSU SMBus (PSU_SMB1) SATA Power Connector (SATAPWR1) Clear CMOS Pad (CLRMOS1) Front Fan Connector (FAN2)

  • Page 14: Onboard Led Indicators

    1.5 Onboard LED Indicators DDR4_B2 (64 bit, 260-pin module) DDR4_B1 (64 bit, 260-pin module) DDR4_A2 (64 bit, 260-pin module) ATX12V2 DDR4_A1 (64 bit, 260-pin module) E3C246D4I-2T RoHS Intel C246 Item Status Description SB_PWR1_LED Green STB PWR ready FAN_LED2 FAN2 failed...

  • Page 15: I/O Panel

    E3C246D4I-2T 1.6 I/O Panel No. Description No. Description USB 3.0 Ports (USB3_1_2) 10G LAN RJ-45 Port (LAN_2)** LAN RJ-45 Port (IPMI_LAN)* VGA Port (VGA1) 10G LAN RJ-45 Port (LAN_1)** UID Switch (UID1) LAN Port LED Indications *There are two LEDs on each LAN port. Please refer to the table below for the LAN port LED indications.
  • Page 16 **There are two LEDs on each LAN port. Please refer to the table below for the LAN port LED indications. ACT/LINK LED SPEED LED LAN Port LAN Port LED Indications Activity / Link LED Speed LED Status Description Status Description No Link 100Mbps connection or no link...

  • Page 17: Block Diagram

    E3C246D4I-2T 1.7 Block Diagram Channel A INTEL DDR4 SODIMM Processor PCI-E X16 SLOT 7 Channel B LGA-1151 Pin Socket DDR4 SODIMM HSIO 14-17 SATA 3 / PCIE x4 Gen3 M.2 (PCIE / SATA) USB3.0 SuperSpeed USB HSIO 0-1 USB3.0 5 Gb/s...

  • Page 18: Chapter 2 Installation

    Chapter 2 Installation This is a mini ITX form factor (6.7'' x 6.7'', 17.02 cm x 17.02 cm) motherboard. Before you install the motherboard, study the configuration of your chassis to ensure that the motherboard fits into it. Make sure to unplug the power cord before installing or removing the motherboard. Failure to do so may cause physical injuries to you and damages to motherboard components.

  • Page 19: Installing The Cpu

    E3C246D4I-2T 2.3 Installing the CPU 1. Before you insert the 1151-Pin CPU into the socket, please check if the PnP cap is on the socket, if the CPU surface is unclean, or if there are any bent pins in the socket. Do not force to insert the CPU into the socket if above situation is found.
  • Page 20 Please save and replace the cover if the processor is removed. The cover must be placed if you wish to return the motherboard for after service.

  • Page 21: Installing The Cpu Fan And Heatsink

    E3C246D4I-2T 2.4 Installing the CPU Fan and Heatsink...

  • Page 22: Installation Of Memory Modules (Dimm)

    2.5 Installation of Memory Modules (DIMM) This motherboard provides four 260-pin DDR4 (Double Data Rate 4) DIMM slots. 1. It is not allowed to install a DDR, DDR2 or DDR3 memory module into a DDR4 slot; otherwise, this motherboard and DIMM may be damaged. 2.

  • Page 23: Expansion Slot (Pci Express Slot)

    E3C246D4I-2T 2.6 Expansion Slot (PCI Express Slot) There is a PCI Express slot on this motherboard. PCIE slot: PCIE7 (PCIe 3.0 x16 slot) is used for PCI Express x16 lane width cards. Slot Generation Mechanical Electrical Source PCIE 7 Installing an expansion card Step 1.

  • Page 24: Jumper Setup

    2.7 Jumper Setup The illustration shows how jumpers are setup. When the jumper cap is placed on the pins, the jumper is “Short”. If no jumper cap is placed on the pins, the jumper is “Open”. The illustration shows a 3-pin jumper whose pin1 and pin2 are “Short” when a jumper cap is placed on these 2 pins.

  • Page 25: Onboard Headers And Connectors

    E3C246D4I-2T 2.8 Onboard Headers and Connectors Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these headers and connectors. Placing jumper caps over the headers and connectors will cause permanent damage to the motherboard. System Panel Header...
  • Page 26 +5VSB ATX_PG ATX 4-PIN Power The motherboard provides one Connector 4-pin power/signal connector (4-pin ATX4PIN1 which is a required input for ATX power source. (ATX 24pin-to-4pin) PSON# (see p.6, No. 3) When using ATX power, it is necessary to use a 24pin-to- 4pin power cable to connect between the 24pin power connector of PSU and the...
  • Page 27 E3C246D4I-2T ATX 12V Power The motherboard provides one Connector 8-pin 12V power connector (8-pin ATX12V2) which is a required input for (see p.6, No. 4) either DC-IN 12V or ATX +12V power source. When using ATX power, it is necessary to use a 24pin-to-...
  • Page 28 TPM Header This connector supports LFRAME (13-pin TPM1) Trusted Platform Module LAD1 LAD0 (see p.6, No. 25) (TPM) system, which can LAD2 LAD3 securely store keys, digital certificates, passwords, and data. A TPM system also helps enhance network security, protects digital identities, and ensures platform integrity.
  • Page 29 E3C246D4I-2T RRXD1 Serial Port Header This COM header supports a DDTR#1 DDSR#1 (9-pin COM1) serial port module. CCTS#1 (see p.6, No. 22) RRI#1 RRTS#1 TTXD1 DDCD#1 Clear CMOS Pad CLRMOS1 allows you to clear (CLRMOS1) the data in CMOS. To clear (see p.6, No.

  • Page 30: Ac-In / Dc-In Power Connections

    2.9 ATX PSU / DC-IN Power Connections This motherboard supports both +12V DC and ATX power input. Please refer to the table below for the required connections between the motherboard and the power supply. Connector DC-IN ATX PSU 12V 8pin ATX 4pin (with the bundled ATX 24pin-to-4pin converter cable)

  • Page 31: Unit Identification Purpose Led/Switch

    E3C246D4I-2T 2.10 Unit Identification purpose LED/Switch With the UID button, You are able to locate the server you’re working on from behind a rack of servers. Unit Identification When the UID button on the purpose LED/Switch front or rear panel is pressed,...

  • Page 32: Dual Lan And Teaming Operation Guide

    2.12 Dual LAN and Teaming Operation Guide Dual LAN with Teaming enabled on this motherboard allows two single connections to act as one single connection for twice the transmission bandwidth, making data transmission more effective and improving the quality of transmission of distant images.
  • Page 33 E3C246D4I-2T 2.13 M.2_SSD (NGFF) Module Installation Guide (M2_1) The M.2, also known as the Next Generation Form Factor (NGFF), is a small size and versatile card edge connector that aims to replace mPCIe and mSATA. This M.2_SSD (NGFF) Socket 3 can accommodate a M.2 PCI Express module up to Gen3 x4 (32 Gb/s) only.

  • Page 34: Chapter 3 Uefi Setup Utility

    Chapter 3 UEFI Setup Utility 3.1 Introduction This section explains how to use the UEFI SETUP UTILITY to configure your system. The UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI SETUP UTILITY when you start up the computer. Please press <F2> or <Del> during the Power-On-Self-Test (POST) to enter the UEFI SETUP UTILITY;...

  • Page 35: Navigation Keys

    E3C246D4I-2T 3.1.2 Navigation Keys Please check the following table for the function description of each navigation key. Navigation Key(s) Function Description Moves cursor left or right to select Screens Moves cursor up or down to select items + / - To change option for the selected items <Tab>...

  • Page 36: Main Screen

    3.2 Main Screen Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the system overview. The Main screen provides system overview information and allows you to set the system time and date.

  • Page 37: Advanced Screen

    E3C246D4I-2T 3.3 Advanced Screen In this section, you may set the configurations for the following items: CPU Configuration, DRAM Configuration, Chipset Configuration, Storage Configuration, ACPI Configura- tion, USB Configuration, Super IO Configuration, Serial Port Console Redirection, H/W Monitor, Runtime Error Logging, Intel SPS Configuration, Intel(R) Bios Guard Technol- ogy and Instant Flash.

  • Page 38: Cpu Configuration

    3.3.1 CPU Configuration Software Guard Extensions (SGX) Use this item to enable or disable Software Controlled Software Guard Extensions (SGX). SGX Launch Control Policy Software Guard Extensions (SGX) Launch COntrol Policy. Options are: Intel Locked - Select Intel's Launch Enclave. Unlocked - Enable OS/VMM configuration of Launch Enclave.
  • Page 39 E3C246D4I-2T Enhanced Halt State (C1E) Enable Enhanced Halt State (C1E) for lower power consumption. CPU C3 State Support Enable C3 sleep state for lower power consumption. CPU C6 State Support Enable C6 deep sleep state for lower power consumption. CPU C7 State Support Enable C7 deep sleep state for lower power consumption.
  • Page 40 Please note that enabling this function may reduce CPU voltage and lead to system stability or compatibility issues with some power supplies. Please set this item to [Disabled] if above issues occur. Intel Turbo Boost Technology Use this item to enable or disable Intel Turbo Boost Technology. Turbo Boost Mode allows processor cores to run faster than marked frequency in specific conditions.

  • Page 41: Dram Configuration

    E3C246D4I-2T 3.3.2 DRAM Configuration DRAM Frequency If [Auto] is selected, the motherboard will detect the memory module(s) inserted and assign the appropriate frequency automatically.

  • Page 42: Chipset Configuration

    3.3.3 Chipset Configuration Primary Graphics Adapter If PCI Express graphics card is installed on the motherboard, you may use this option to select PCI Express or Onboard as the primary graphics adapter. Onboard VGA Use this to enable or disable the Onboard VGA function. The default value is [Auto]. IGFX Select disable to disable the integrated graphics when an external graphics card is installed.
  • Page 43 E3C246D4I-2T PCIE 7 Link Speed This allows you to select PCIE 7 Link Speed. The default value is [Auto]. PCIE7 ASPM Support This option enables or disables the ASPM support for PCIE7. OCU1 Mode Selection Identify the OCU port is connected to Solid State Drive or Hard Disk Drive. Press <Ctrl+I>...

  • Page 44: Storage Configuration

    3.3.4 Storage Configuration Hard Disk S.M.A.R.T. S.M.A.R.T. stands for Self-Monitoring, Analysis, and Reporting Technology. It is a monitoring system for computer hard disk drives to detect and report on various indicators or reliability.

  • Page 45: Acpi Configuration

    E3C246D4I-2T 3.3.5 ACPI Configuration PCIE Devices Power On Use this item to enable or disable PCIE devices to turn on the system from the power-soft- off mode. Ring-In Power On Use this item to enable or disable Ring-In signals to turn on the system from the power- soft-off mode.

  • Page 46: Usb Configuration

    3.3.6 USB Configuration Legacy USB Support Use this option to enable or disable legacy support for USB devices. The default value is [Enabled].

  • Page 47: Super Io Configuration

    E3C246D4I-2T 3.3.7 Super IO Configuration Serial Port 1 Configuration Use this item to set parameters of Serial Port 1 (COM1). Serial Port Use this item to enable or disable the onboard serial port. Change Settings Use this item to select an optimal setting for Super IO device.

  • Page 48: Serial Port Console Redirection

    3.3.8 Serial Port Console Redirection COM1 / SOL Console Redirection Use this option to enable or disable Console Redirection. If this item is set to Enabled, you can select a COM Port to be used for Console Redirection. Console Redirection Settings Use this option to configure Console Redirection Settings, and specify how your computer and the host computer to which you are connected exchange information.
  • Page 49 E3C246D4I-2T Bits Per Second Use this item to select the serial port transmission speed. The speed used in the host computer and the client computer must be the same. Long or noisy lines may require lower transmission speed. The options include [9600], [19200], [57600] and [115200].
  • Page 50 Redirect After POST When Bootloader is selected, then Legacy Console Redirection is disabled before booting to legacy OS. When Always Enable is selected, then Legacy Console Redirection is enabled for legacy OS. Default setting for this option is set to Always Enable. Serial Port for Out-of-Band Management/Windows Emergency Management Services (EMS) Console Redirection...

  • Page 51: H/W Monitor

    E3C246D4I-2T 3.3.9 H/W Monitor In this section, it allows you to monitor the status of the hardware on your system, includ- ing the parameters of the CPU temperature, motherboard temperature, CPU fan speed, chassis fan speed, and the critical voltage.
  • Page 52 Smart Fan Duty Control Smart Fan Duty x (x means 1 to 11 stage) This allows you to set duty cycle for each stage. Smart Fan Temp Control Smart Fan Temp x (x means 1 to 11 stage) This allows you to set temperature for each stage. Watch Dog Timer This allows you to enable or disable the Watch Dog Timer.

  • Page 53: Runtime Error Logging

    E3C246D4I-2T 3.3.10 Runtime Error Logging WHEA Support Use this item to enable or disable Windows Hardware Error Architecture. Runtime Error Logging System Enabling Use this item to enable or disable Runtime Error Logging System. Memory Error Enabling Memory enabling and logging setup option.

  • Page 54: Intel Sps Configuration

    3.3.11 Intel SPS Configuration SPS screen displays the Intel SPS Configuration information, such as Operational Firmware Version and Firmware State.

  • Page 55: Intel(R) Bios Guard Technology

    E3C246D4I-2T 3.3.12 Intel(R) Bios Guard Technology Intel Bios Guard Support Use this to enable or disable Intel Bios Guard Support. The default value is [Disabled].

  • Page 56: Instant Flash

    3.3.13 Instant Flash Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI update tool allows you to update system UEFI without entering operating systems ® first like MS-DOS or Windows . Just save the new UEFI file to your USB flash drive, floppy disk or hard drive and launch this tool, then you can update your UEFI only in a few clicks without preparing an additional floppy diskette or other compli- cated flash utility.

  • Page 57: Server Mgmt

    E3C246D4I-2T 3.4 Server Mgmt Wait For BMC Wait For BMC response for specified time out. BMC starts at the same time when BIOS starts during AC power ON. It takes around 90 seconds to initialize Host to BMC interfaces. Inventory Support This will execute inventory function for system.

  • Page 58: System Event Log

    3.4.1 System Event Log SEL Components Change this to enable ro disable event logging for error/progress codes during boot. Erase SEL Use this to choose options for earsing SEL. When SEL is Full Use this to choose options for reactions to a full SEL. Log EFI Status Codes Use this item to disable the logging of EFI Status Codes or log only error code or only progress code or both.

  • Page 59: Bmc Network Configuration

    E3C246D4I-2T 3.4.2 BMC Network Configuration Lan Channel (Failover) Manual Setting IPMI LAN If [No] is selected, the IP address is assigned by DHCP. If you prefer using a static IP address, toggle to [Yes], and the changes take effect after the system reboots. The default value is [No].
  • Page 60 The default login information for the IPMI web interface is: Username: admin Password: admin For more instructions on how to set up remote control environment and use the IPMI man- agement platform, please refer to the IPMI Configuration User Guide or go to the Support website at: http://www.asrockrack.com/support/faq.asp...

  • Page 61: Bmc Tools

    E3C246D4I-2T 3.4.2 BMC Tools Load BMC Default Settings Use this item to Load BMC Default Settings. KCS Control Use this item to configure KCS Settings.

  • Page 62: Security

    3.5 Security In this section, you may set or change the supervisor/user password for the system. For the user password, you may also clear it. Supervisor Password Set or change the password for the administrator account. Only the administrator has authority to change the settings in the UEFI Setup Utility. Leave it blank and press enter to remove the password.

  • Page 63: Key Management

    E3C246D4I-2T 3.5.1 Key Management In this section, expert users can modify Secure Boot Policy variables without full authenti- cation. Factory Key Provision Install factory default Secure Boot keys after the platform reset and while the System is in Setup mode.
  • Page 64 rized Signature database (db). Restore DB defaults Restore DB variable to factory defaults. Platform Key(PK) Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2.
  • Page 65 E3C246D4I-2T b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Factory, External, Mixed Forbidden Signatures Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in:...
  • Page 66 OsRecovery Signatures Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test...

  • Page 67: Boot Screen

    E3C246D4I-2T 3.6 Boot Screen In this section, it will display the available devices on your system for you to configure the boot settings and the boot priority. Boot Option #1 Use this item to set the system boot order. Boot Option Filter This option controls Legacy/UEFI ROMs priority.
  • Page 68 note that a buzzer is needed. Full Screen Logo Use this item to enable or disable OEM Logo. The default value is [Enabled]. AddOn ROM Display Use this option to adjust AddOn ROM Display. If you enable the option “Full Screen Logo” but you want to see the AddOn ROM information when the system boots, please select [Enabled].

  • Page 69: Csm Parameters

    E3C246D4I-2T 3.6.1 CSM Parameters Enable to launch the Compatibility Support Module. Please do not disable unless you’re running a WHCK test. If you are using Windows 8.1 64-bit and all of your devices support UEFI, you may also disable CSM for faster boot speed.
  • Page 70 OCU1 Slot OpROM This option controls Legacy/UEFI ROMs priority. OCU2 Slot OpROM This option controls Legacy/UEFI ROMs priority.

  • Page 71: Event Logs

    E3C246D4I-2T 3.7 Event Logs Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings. When entering the item, you will see the followings: Smbios Event Log Use this item to enable or disable all features of the SMBIOS Event Logging during system boot.

  • Page 72: Exit Screen

    3.8 Exit Screen Save Changes and Exit When you select this option, the following message “Save configuration changes and exit setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI SETUP UTILITY. Discard Changes and Exit When you select this option, the following message “Discard changes and exit setup?”...

  • Page 73: Chapter 4 Software Support

    4.2.4 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your...

  • Page 74: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting 5.1 Troubleshooting Procedures Follow the procedures below to troubleshoot your system. Always unplug the power cord before adding, removing or changing any hardware com- ponents. Failure to do so may cause physical injuries to you and damages to motherboard components.
  • Page 75 1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not. 2. Confirm whether your power supply provides adaquate and stable power. Other problems... 1. Try searching keywords related to your problem on ASRock Rack’s FAQ page: http://www.asrockrack.com/support...

  • Page 76: Technical Support Procedures

    5.2 Technical Support Procedures If you have tried the troubleshooting procedures mentioned above and the problems are still unsolved, please contact ASRock Rack’s technical support with the following information: 1. Your contact information 2. Model name, BIOS version and problem type.

Table of Contents