Troubleshooting - Swann Advanced Series Quick Start Manual

No sound or hard to hear the visitor:
If you are finding it hard to hear the visitor, adjust the volume on the side of the
Doorphone to make it louder. If this is not sufficient, ask the visitor to stand closer to
the outdoor camera unit when speaking.
If the visitor is finding it hard to hear you, stand closer to the Doorphone unit when
speaking.
If you are still having difficulties, check that everything is properly installed as per the
Installation and Wiring instructions.
The image is unclear or you cannot see the visitor:
Make sure there is nothing covering the lens on the outdoor camera.
If you are finding it hard to see your visitor, adjust the brightness or ask the visitor to
stand closer to the outdoor camera. The outdoor camera is quite good at displaying
people standing within a few meters of the device in darkness but if you are still
having problems, you may need to install an additional light to illuminate the area.
Make sure the wiring is attached as shown in the wiring diagram in this manual.
The door is not unlocked when you press the door unlock button:
Make sure the wiring to the door strike (door latch mechanism) is wired correctly and
that the wires are properly attached.
*Note: Please remove the protective plastic from the Doorphone before installation.
DOORPHONE
Operating Power:
Resolution:
Display size:
Cut-off time:
Operating temperature:
External Dimensions:
OUTDOOR CAMERA
Power supply:
Viewing angle:
Lighting source:
Night vision distance:
Operating temperature:
External dimension:

Troubleshooting

DC 12V
320 x 240
3.5" LCD
1 minute (before unit enters standby from call/monitor)
-10°c ~ +40°c / -4°F ~ 122°F
160mm x 103mm x 22mm / 6.2" x 4.0" x .8"
(supplied by Doorphone)
65° for the pinhole camera
Infrared LED
13ft / 4m
-20°c ~ +50°c / -4°F ~ 122°F
130mm x 51mm x 47mm / 5.11" x 2" x 1.85"
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