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User's Guide
Error Indicators
Scanner errors
Indicators
Flashing slowly
On
Flashing fast
Flashing fast
On
On
Off
On
On
Related Information
"Removing Jammed Originals from the Scanner" on page 103
&
Information on Applications
This section introduces the software products available for your scanner. The latest software can be installed at the
Epson Web site.
Epson Scan 2
Epson Scan 2 is a driver for controlling your scanner, enabling a variety of scan settings. This also allows you to
start either as a standalone application or by using TWAIN-compliant application software.
See the Epson Scan 2 help for details on using the application.
Document Capture Pro / Document Capture
This application allows you to rearrange pages or correct rotation for image data, and then save the data, send it by
email, send it to a server, or send it to a cloud service. By registering frequently used scan process settings with a
name such as "job", you can scan by simply selecting "job".
Document Capture Pro is for Windows only. For Mac OS X, use Document Capture, and for Windows Server, use
Document Capture Pro Server.
See the Document Capture Pro help for details on using the application.
Scanner Basics
Situation
A paper jam or double feed occurred.
The scanner cover is opened.
A fatal error has occurred.
The scanner has started in recovery
mode because the firmware update
failed.
14
Solutions
Open the scanner cover, and then re-
move jammed originals. Close the cov-
er to release the error. Load the origi-
nals again.
Close the scanner cover.
Turn the power off and on again. If the
error continues to occur, contact your
local dealer.
Follow the steps below to try to up-
date the firmware again.
1. Connect the computer and the scan-
ner with a USB cable. (During recovery
mode, you cannot update the firm-
ware over a network connection.)
2. Visit your local Epson website for fur-
ther instructions.
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