Where To Get Help; Epson Technical Support - Epson Perfection 640U Scanner Basics

Where To Get Help

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
Service
World Wide Web
EPSON Internet
FTP Site
EPSON E-mail
Technical Support
Automated
Telephone Services
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada), 6
or long distance charges may apply.
Before you call, please have the following information ready:
Product name (EPSON Perfection 640U)
Product serial number (located on the back of the scanner)
Proof of purchase (such as a store receipt) and date of purchase
Computer configuration
Description of the problem
54
Problem Solving
Access
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at documentation such as product
brochures and user manuals, and access troubleshooting
information.
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto ftp.epson.com
with the user name anonymous and your e-mail address as the
password.
To receive technical advice through e-mail, go to
http://support.epson.com and complete the form under the
troubleshooting tab, as requested.
A variety of automated help services are available 24 hours a
day, seven days a week. To use these services, you must have a
touch tone telephone and call (800) 922-8911.
to 6 , Pacific Time, Monday through Friday. Toll
AM PM