Software Technical Support - Epson Perfection 4180 Start Here Manual

Software Technical Support

Software
EPSON Scan
EPSON Smart Panel
Presto! BizCard
ABBYY FineReader
Sprint
Adobe Photoshop
Elements
* Toll or long distance charges may apply.
Problems?
First, check the ] Start button light on the scanner.
Flashing green
Green
Flashing red
Off
If your problem is listed here, try these suggestions.
The New Hardware Wizard
appears on your screen.
You see a message about
a HI-SPEED USB device
in Windows XP.
You see an error message
when you try to scan, or
the scanner doesn't scan.
You can't scan negatives
or slides.
Epson is a registered trademark and EPSON Smart Panel is a trademark of Seiko Epson Corporation. Perfection is
a registered trademark and SoundAdvice is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
© 2004 Epson America, Inc. 5/04
Printed in xxxxxx xx.xx-xx
Telephone*
U.S.
(562) 276-4382
Canada
(905) 709-3839
6 to 6
AM PM
Pacific Time,
Monday to Friday
(510) 445-8616
Fax: (510) 445-8601
(510) 226-6719
Fax: (510) 226-6069
Windows
(206) 675-6358
Macintosh
(206) 675-6258
6 to 5
AM PM
Pacific Time,
Monday to Friday
Warming up or scanning.
Ready to scan.
Make sure the transportation lock is unlocked (see
section 3).
Try restarting your computer and turning the scanner off
and then on again.
If the red light is still flashing, contact your dealer or Epson.
Make sure the scanner is connected to your computer and
the power switch is turned on.
Click Cancel and follow the steps in "Install the
Software" on the other side of this sheet.
Disconnect the scanner before installing the
software.
Click the x in the corner of the message to close it.
Your scanner will work correctly, although not at
maximum speed.
Make sure the scanner is connected to your
computer, plugged into a power source, and the
power switch is turned on.
Make sure the transportation lock is unlocked (see
section 3).
Uninstall your scanner software. Then follow the
instructions on the other side of this sheet to
reinstall it.
Make sure the film adapter cable is connected to
the scanner (see section 3) and the reflective
document mat is removed.
Try using the Home or Professional Mode. Make
sure the Document Type or Film Type matches
what you're scanning: either Color Negative Film,
B&W Negative Film, or Positive Film (for slides and
transparencies).
Also, make sure the scanner glass is clean and the
film holder is positioned correctly.
Internet and E-mail
support.epson.com
,
www.newsoftinc.com
contactus@newsoftinc.com
www.abbyyusa.com
support@abbyyusa.com
www.adobe.com/support
,
CPD-18186