Epson Stylus Color 3000 Product Support Bulletin page 71

EPSON
Date: 06/20/2001
PSB No.: 2001.06.002
Reference: TE01-089 Rev. A
Originator: RR
Authorization:
Affected Product(s): Stylus Pro 10000ARC/10000DYE
Subject: Correcting Network Printing Issue with C823632A 10/100 Base Multiprotocal Ethernet Card
Description:
When running an EPSON Stylus Pro 10000ARC/10000DYE printer with the EPSON recommended Type-B C823632A
10/100 Base Multiprotocal Ethernet card the Ethernet card loses communication with the printer after printing 3 to 6
inches of data. This issue can be duplicated on both Macintosh and PC platforms and is most likely to occur when the
C823632A Ethernet card is configured at 100Mbps with the Photo Printing Accelerator option enabled in the standard
EPSON driver.
To identify the issue check for the following symptoms on the printer and the Ethernet card (the Ethernet card is installed
in the option slot in the back of the printer).
1. The printer will print 3 to 6 inches of data, then the printhead will move to the far right home position and stop
printing.
2. The OPERATE light on the printer continues to flash indicating that the printer is processing data and PRINTING
message continues to be displayed on the LCD of the Control Panel.
3. The two-bottom control LEDs on the Ethernet card will flash simultaneously indicating communication error and the
connection speed LED (top LED) on the Ethernet card will be on solid Orange indicating 100Mbps speed.
Solution:
Communication loss between the C823632A Type-B Ethernet card and the Stylus Pro 10000ARC/10000DYE printer
occurs because of a hardware reset due to power drop in the C823632A Ethernet card's circuitry. As a preventive
measure, an optional AC Adapter is required for the Stylus Pro 10000ARC/10000DYE printer to function properly with
this Ethernet card. To address customer issues in the field the following options are available:
1. For any future Ethernet base Stylus Pro 10000ARC/10000DYE installs, the C823642A Type-B Ethernet card is the
recommended replacement part. This part contains the C8236042A Type-B Ethernet card, plus an AC Adapter.
2. For customers that have already purchased the C823632A Type-B Ethernet card and are experie ncing the issue
described above, AC Adapters will be provided free of charge for customer satisfaction reasons. Customers can
obtain this part by calling the toll free support number listed in the printer documentation (877-377-6611). The part
number for the AC adapter is: WAC825254 - AC adapter for EPSONNet 10/100 Base Tx Internal Print Server.
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