Where To Get Help - Epson PictureMate Using Manual

Where to Get Help

Epson provides technical assistance 24 hours a day
through the electronic support services and automated
telephone services listed below.
Service
World Wide From the Internet, you can reach Epson
Web Support at www.MyPictureMate.com/
support. At this site, you can download
drivers and other files, look at product
documentation, access troubleshooting
information, and receive technical advice
through e-mail.
Automated A variety of automated help services are
Telephone available 24 hours a day, seven days a week.
Services To use these services, you must have a touch
tone telephone and call (800) 922-8911.
Your Epson SoundAdvice
70615. Use this code to quickly select the
PictureMate printer in SoundAdvice.
To speak to a technical support representative, dial:
U.S.: (562) 276-7282, 6
Monday through Friday and 7
Saturday.
Canada: (905) 709-2567, 6
Time, Monday through Friday.
58
Access
SM Express code is
to 8 , Pacific Time,
AM PM
to 4 ,
AM PM
to 6 , Pacific
AM PM
Toll or long distance charges may apply.
Before you call, please have the following information
ready:
Product name (PictureMate Deluxe Viewer
Edition)
Product serial number (located on the bottom of
the printer)
Proof of purchase (such as a store receipt) and
date of purchase
Computer configuration (if using a computer)
Description of the problem
You can purchase a PictureMate Print Pack, which
includes everything you need to print in one box:
PictureMate Photo Paper and a PictureMate Photo
Cartridge. You can also purchase a PictureMate battery,
Carrying Case, and other PictureMate accessories from
an Epson authorized reseller.
For product information and to find the nearest
authorized reseller, please call 800-GO-EPSON
(800-463-7766). To purchase online, please visit the
Epson Store at www.epsonstore.com (U.S. sales only).
In Canada, please call (800) 463-7766 for reseller
referral.