TransAct EPIC 950 Troubleshooting Manual
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Also See for EPIC 950:
- Tech support reference manual (21 pages) ,
- Tech support reference manual (25 pages)
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Transact Epic 950 – Trouble Shooting Guide
Printer Status LED's
The printer has been outfitted with a LED panel system that provides the condition of the printer by using solid or
blinking status LEDs to communicate status information. The following table lists the different LED states for specific
printer conditions.
Bezel Status Lamp
Bezel Status Lamp
The printer's bezel also displays certain printer status information. See the table below.
The printer's bezel also displays certain printer status information. See the table below.
Condition
Ready LED
Unit Ready
On
Cover Open
On
Chassis Open
On
Ticket Out
On
Ticket Low
On
Head Temp Error
Blink
Paper Jam
On
Ram Error
2-Blink
Boot Load Mode
Blink
Config Mode
Blink
Paper LED
Open LED
Off
Off
Off
On
Off
Blink
On
Off
Blink
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Off
Fault LED
Off
Off
Off
Off
Off
Blink
Blink
On
On
Off
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Table of Contents
Related Manuals for TransAct EPIC 950
Summary of Contents for TransAct EPIC 950
- Page 1 Transact Epic 950 – Trouble Shooting Guide Printer Status LED's The printer has been outfitted with a LED panel system that provides the condition of the printer by using solid or blinking status LEDs to communicate status information. The following table lists the different LED states for specific printer conditions.
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Page 2: Printer Sensors
Printer Sensors Ticket Low Sensor Optically senses when 5-10 tickets remain in ticket supply bucket Reports ticket low to game in status byte Verify with Game Manufacturer how status byte is managed Top of Form Sensor/Ticket Out Sensor ... -
Page 4: Dip Switch Settings
DIP Switch Settings... - Page 5 Game Interface Options Serial (RS-232) Communication board #95-04998L (14-pin connector) Powered through the game Netplex Communication board #95-05001L (10-pin connector) Powered through 8-pin pigtail connector Communication board #95-05007L (4-pin connector) Powered through the game IGT USB/Netplex ...
- Page 6 The Family Mask is indicative of backwards compatible firmware. Obtaining Printer Firmware: Firmware files <*.cbt> are available for download from the TransAct Gaming FTP site (see page #2). After logging in, browse to the Epic 950/Firmware folder, select the interface type and firmware version to download.
- Page 7 Download and Test Hardware Required download hardware: To download printer firmware into an Epic 950 printer requires some additional hardware available for purchase from TransAct or our distributors. 100-06693L “Single-download Kit” includes the items below whereas 100-06935L includes an Outer Chassis with a Serial interface needed to dock and power the printer.
- Page 8 Un-rack and open the printer’s top cover as shown above Hold the FEED button while applying power to the printer Verify status LED panel - READY > Flashing & FAULT > ON Note: The printer will reset and print a test ticket when download completes if you rack-in, close top cover with tickets loaded.
- Page 9 Racking/Unracking the Inner Chassis To remove the Inner Chassis Pull on the Ticket Cover to release the rear detents, pulling the Inner Chassis towards you until its latches catch the forward detent slots. Push the Inner Chassis back in slightly, pull on the Release Lever and pull forward on the Inner Chassis to undock it from the Outer Chassis.
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Page 10: Loading Tickets Into Feeding Mechanism
When loading new ticket stacks, be sure that there is power to the printer. The first ticket of the stack must be inserted into the printer by hand. The Epic 950 printers’ ticket tray is integrated with a guide to direct the ticket into the printer mechanism. - Page 11 Removing Loaded Tickets The Epic 950 printers have two ways to remove unused tickets from the printer mechanism: The first way is to release the Ticket Cover by lifting and rotating backward, this will relieve pressure to the platen and tickets can be removed. This also will allow an opening that provides space to check the printer for ticket jams, or prepare the paper path for ticket replenishing.
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Page 12: Preventive Maintenance
Insert cleaning card into feed path with the notches towards the leading edge and use the FEED button to feed it through 2x. Warnings: IPA solvents can damage rubber rollers with frequent use. TransAct recommends a maximum usage of 2x annually. The thermo print-head’s life can be reduced with excessive friction. When cleaning the component directly, TransAct recommends using an IPA solvent on a nonabrasive lint free cloth. -
Page 13: Serial Plate Information
Serial Plate Information Date Code identification The first letter denotes the month built, as follows: A = January, B = February, C = March, D = April, E = May, F = June, G = July, H = August, I = September, J = October, K = November &... -
Page 14: More Troubleshooting
More Troubleshooting Flex Cable Replacement... -
Page 15: Installation
Installation: When installing the cable into the Outer Chassis, make the rear connection first. Then create a loop in the cable so that it can be easily slipped over the clip (A) closest to the connector, then repeat for remaining clips. Release the sliding connector board’s latches by lifting up on the two levers and push the board towards the rear to allow enough slack to mate the front connection.