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The Warranty Claim Process:
•
A Warranty Claim must be submitted within (30) days of the repair.
•
The dealer must allow for the examination of the goods by the manufacturer or one of its agents, when
requested by the manufacturer to verify that the goods are defective in material or workmanship.
•
The Dealer must keep the failed part until the claim is processed, to allow Schulte Industries the
option of further examination of the part. Further examination may mean that pictures are sent, or
that the part be returned to Schulte
•
A Return Goods Authorization (RGA) must be sent with any returned part.
•
If a failed part is returned to Schulte for examination, Schulte will pay the freight. Only ground
transportation will qualify for reimbursement. Any other types of freight will not be paid, unless
authorized on the RGA.
Note: For warranty service or parts; the original owner must go through the
dealership that the unit was purchased from.
Schulte reserves the right to change and modify this warranty policy at any time.
FX-107 07/19
© 2019 Alamo Group Inc.
INTRODUCTION
Warranty Committee
Glen ven der Buhs (Service Manager)
Ph (306)287-4453 Email gvenderbuhs@schulte.ca
Tracy Zentner (Warranty Administration)
Ph (306)287-4492 Email tzentner@schulte.ca
Don Willenborg (Quality Assurance Manager)
Ph (306)287-4479 Email dwillenborg@schulte.ca
Introduction Section 2-7
Contacts:
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