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When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money
by enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors:
1) poor fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You
can usually solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer
to diagrams on page 25 to help locate indicated parts.
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to see
which light is flashing.
• Disconnect the power cord before performing any maintenance! NOTE: Turning the ON/OFF Switch to "OFF"
does not disconnect all power to the electrical components of the stove.
• Never try to repair or replace any part of the stove unless instructions for doing so are given in this manual.
All other work should be done by a trained technician.
Display is Flashing "E1"
Possible Causes
The convection blower is overheating and tripping the
internal temperature shutoff.
The stove is being left on the highest setting for
extended periods of time.
Fuel other than wood pellets is being burned in the
stove.
Power surge or brown out situation.
High Limit Switch is malfunctioning.
ATTENTION: This wood heater needs periodic inspection and repair for proper operation. It is against federal
regulations to operate this wood heater in a manner inconsistent with operating instructions in this manual.
Trouble Shooting Guide
Possible Remedies: (Unplug stove first when possible)
Clean any dust off of the windings and fan blade. If oiling the
blower does not help, the blower may be bad.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens try operating at a lower heat
setting.
This pellet stove is designed and tested to use wood pellets. Check
for signs of fuel other than wood pellets. No other types of fuel
have been approved for this pellet stove. If there are signs of other
types of fuel being used, stop using them immediately.
A power surge, spike, or voltage drop could cause the high limit
switch to trip. Check to see if a surge protector is being used on the
stove. If not, recommend one to the customer.
If the other items check out OK, replace the high limit switch.
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