Removal And Return Instructions - BRONKHORST FLOW-CONTROL Series Instruction Manual

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Removal and return instructions

Before returning materials, go to the 'Service and support' section of www.massflow-online.com and completely fill out
a Return Material Authorisation (RMA) request form. In the RMA request, clearly describe the problem, and, if possible, the
work to be done.
Instrument handling:
1. Purge all fluidic lines
2. If toxic or dangerous fluids have been used, the instrument must be cleaned before shipping
3. Disconnect all external cabling and tubing and remove the instrument from the process line
4. If applicable, secure movable parts with appropriate transport safety materials, to prevent damage during
transportation
5. The instrument must be at ambient temperature before packaging
6. Insert the instrument into a plastic bag and seal the bag
7. Place the bag in an appropriate shipping container; if possible, use the original packaging box
Add documentation:
· Reason of return
· Failure symptoms
· Contaminated condition
· Declaration on decontamination
It is absolutely required to notify the factory if toxic or dangerous fluids have been in contact with the device!
This is to enable the factory to take sufficient precautionary measures to safeguard the staff in their repair department.
All instruments must be dispatched with a completely filled in 'Declaration on decontamination'. Instruments without this
declaration will not be accepted.
The 'Declaration on decontamination' form is part of the RMA request.
Important:
Clearly note, on top of the package, the customs clearance number of Mass Flow ONLINE B.V., namely:
(only if applicable, otherwise contact your distributor for local arrangements.)
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Bronkhorst®
NL818553625B01
Instruction Manual FLOW-CONTROL series 9.17.115B