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Custom Audio Electronics TL60III User Manual

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USER MANUAL
TL60III
TL80III

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Summary of Contents for Custom Audio Electronics TL60III

  • Page 1 USER MANUAL TL60III TL80III...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000005200 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 8 MAINTENANCE ............. . 57 8.1 Paper jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION TL60III base coniguration TL60III TL80III base coniguration TL80III...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service.

  • Page 14: Device Components

    3.2 Device components TL60III 1. Board cover 2. Paper roll holder pin 3. Paper roll holder 4. Autocutter group 5. Printhead 6. Paper out 7. Unlocking hook for cutter group 8. Device chassis 9. Paper in 10. USB port 11. Status LED 12.
  • Page 15 TL80III 1. Board cover 2. Paper width adjustment 3. Paper roll holder pin 4. Paper roll holder 5. Cutter group 6. Paper out 7. Printhead 8. Unlocking hook for cutter group 9. Device chassis 10. Paper in 11. USB port 12.

  • Page 16: Product Label

    3.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 17: Key Functions: Power Up

    3.4 Key functions: power up The following igure shows the functions of device’s keys according to the operating condition. POWER UP Hold down Hold down PRINT FEED PRINT FEED enter printing DEVICE TEST SETUP report Fast Fast push Fast push push PRINT FEED PRINT FEED PRINT FEED Logo Test Embedded Font Test: enter the select skip the - PC437 only...

  • Page 18: Key Functions: Standby

    3.5 Key functions: standby The following igure shows the functions of device’s keys according to the operating condition. STANDBY Fast push Fast push PRINT FEED PRINT FEED print Advance the paper demo ticket (preset length)

  • Page 19: Status Messages

    3.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA PRINTHEAD OVERHEATED PAPER END POWER SUPPLY VOLTAGE INCORRECT RECEPTION ERROR...

  • Page 21: Installation

    4 INSTALLATION 4.1 Fastening TL60III The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel,  use three M3 screws. All the dimensions shown in igure are in millimetres. 113.2 56.6 ø6.3 ø3.1...
  • Page 22 TL80III The device is provided with three ixing holes on the bottom of device (see following igure). To fasten the device on a panel,  use three M3 screws. All the dimensions shown in igure are in millimetres. 113.2 56.6 ø6.3 ø3.1...

  • Page 23: Paper Roll Holder Assembly

    4.2 Paper roll holder assembly The paper roll holder position is adjustable on three different positions: upper position P1, 45° upward P2 and rear P3. Fix the paper roll holder to the device holes shown in igure according to the desired position by using the two M4x6 ixing  screws supplied. TL60III...
  • Page 24 TL80III...

  • Page 26: Connections

    4.3 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, the communication take place via the USB port. Standard USB cable Power supply cable Serial cable Power supply serial device USB device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 27: Pinout

    4.4 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +VIN 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal color +24 V Black USB INTERFACE Female USB type B connector...
  • Page 28 SERIAL INTERFACE Female RJ45 connector 1 n.c. 2 GND 3 TX (out) During transmission, takes the values -VRS232 and +VRS232 depending on data 4 RX (in) During reception, takes the values -VRS232 and +VRS232 depending on data 5 RT (out) When +VRS232, device is ready to receive data 6 n.c.

  • Page 29: Driver And Sdk

    4.5 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the Start menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 31: Operation

    5 OPERATION 5.1 Device opening TL60III TL80III Widen the unlocking hook for the autocutter group. Widen the unlocking hook for the autocutter group. Rotate upward the autocutter group to lift it. Rotate upward the autocutter group to lift it.

  • Page 32: Device Closing

    5.2 Device closing Before closing cutter group, check inside the device and remove any scraps of paper. TL60III TL80III Close the autocutter group Close the autocutter group rotating the group downward. rotating the group downward.

  • Page 33: Adjusting Paper Width

    5.3 Adjusting paper width TL80III The device allows the use of paper roll width from 52 mm to 80 mm. To adjust the width of the paper roll case, rotate the knob as shown in the following igure. NOTE: Properly set the value of the “Paper Width” parameter during the setup procedure (see chapter...

  • Page 34: Switch The Device On

    5.4 Switch the device on TL60III IN DC 24V 1.8Amax TL80III IN DC 24V 2.2Amax 24Vdc Power supply cable (included) EXTERNAL POWER SUPPLY (OPTIONAL) Connect the power supply cable to an external power supply unit and to the device. Use the type of electrical power supply indicated on the label.

  • Page 35: Loading The Paper Roll

    5.5 Loading the paper roll To change the paper proceed as follows. TL60III Insert the paper into the the input mouth so that it unrolls correctly, as shown in figure. Insert the paper roll on the pin of the roll holder.
  • Page 36 TL80III Inser the paper roll on the pin of the roll holder. Insert the paper into the the input mouth so that it unrolls correctly, as shown in figure. ROOM Adjust the paper width Adjust the paper width (see paragraph 5.3).

  • Page 37: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINT FEED While pressing the FEED key, switch on the device by inserting the power supply cable. PRINTER SETUP The device prints the report with parameters for settings. PRINT FEED Enter setup Hold down the FEED key to enter Hold down the FEED key to enter the coniguration mode (see paragraph the configuration mode (see paragraph 3.5).
  • Page 38 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. NOME DISPOSITIVO E < device name > REVISIONE MODULI SCODE: <code> rel 1.00 FIRMWARE FCODE: <code> rel 1.00 LCODE: <code> rel 1.00 PRINTER SETTINGS PRINTER TYPE ........<device model> INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK AUTODIAGNOSI...

  • Page 39: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 4.3), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 40 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 41: Device Status

    6.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty voltage of the head...

  • Page 42: Communication Parameters

    6.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200...
  • Page 43 USB communication class deinition. USB CLASS Printer setting the printer function Virtual COM = setting the USB port as a virtual serial port...

  • Page 44: Operating Parameters

    6.5 Operating parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS Printing mode: PRINT MODE Normal...
  • Page 45 Threshold value (in percent) for the recognition of the presence of paper by the paper PAPER THRESHOLD presence sensor: PAPEREND BUFFER CLEAR Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper: Disabled = the data remain in the receive buffer.

  • Page 46: Alignment Parameters

    6.6 Alignment parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. BLACK MARK POSITION Management of the paper alignment: Disabled the black mark alignment is not performed Enabled =...

  • Page 47: Hexadecimal Dump

    6.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 49: Alignment

    7 ALIGNMENT The device is provided with a sensor for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  To ensure the correct alignment, you must enable the “Black Mark Position” parameter during the setup procedure (see paragraph 6.6).

  • Page 50: Calibration

    7.1 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Black Mark Position” param- eter is set to a value other than “Disabled”...
  • Page 51 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black Mark Threshold”...

  • Page 52: Alignment Parameters

    7.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” varies from -19.9 mm minimum and +99.9 mm maximum. If the “Black Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment point: Alignment Alignment...
  • Page 53 The following igure shows a section of the device with the paper path and the distances between the alignment sensor,    the printhead and the autocutter (cutting line), where: = distance between the = distance between the device alignment sensor and the printing line printing line and the cutting line TL60III 11.7 mm 13 mm TL80III 12.5 mm 12.5 mm...
  • Page 54 To deine the alignment point you need to set the printer parameters that compose the numerical value of the “Black Mark  Distance” parameter (see paragraph 6.6). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black Mark Distance sign Black Mark Distance [mm x 10] Black Mark Distance [mm x 1] Black Mark Distance [mm x .1] The “Black Mark Distance” parameter, may be modiied as described in chapter...

  • Page 55: Printing Area

    AREA “Non-printable area” = “Distance between autocutter/printhead” where: “Distance between autocutter/printhead” = 13 mm for TL60III “Distance between autocutter/printhead” = 12.5 mm for TL80III H  Distance between the irst and the last print line, called “Height of the printing area”. Distance between an edge of the black mark and the next one, called “Inter-black mark distance”.

  • Page 57: Maintenance

    8 MAINTENANCE 8.1 Paper jam In case of paper jam inside the device, proceed as follows: TL60III Open the device (see paragraph 5.1). Open the device (see paragraph 5.1). ATTENTION: It’s not possible to lift the unlocking lever for roller without lifting the autocutter group.
  • Page 58 TL80III Open the device (see paragraph 5.1). Open the device (see paragraph 5.1). Lift the unlocking lever for the platen roller and remove any scraps of paper from the front side of the device.
  • Page 59 Rotate the platen roller counterclockwise to eject the paper from the rear side of the device.

  • Page 60: Planning Of Cleaning Operations

    8.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 61: Cleaning

    8.3 Cleaning For periodic cleaning of the device, see the instructions below Rollers Paper path Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable and open the device (see paragraph 5.1).
  • Page 62 Autocutter Chassis Disconnect the power supply cable and Disconnect the power supply cable and Disconnect the power supply cable. open the device (see paragraph 5.1). open the device (see paragraph 5.3). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.

  • Page 63: Firmware Upgrade

    8.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows. Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 64 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 65: Specification

    Receive buffer 8 kB Flash memory 1 MB internal + 4 MB external RAM memory 256 kB internal Graphic memory TL60III 2 logos (448 x 584 dots) TL80III 2 logos (608 x 430 dots) PRINTER Resolution 203 dpi (8 dot/mm) Thermal, ixed head...
  • Page 66 Head life Abrasion resistance 200 km (with recommended paper) Pulse durability 100 M (12.5% duty cycle) Printing width TL60III 52 mm, 56 mm TL80III from 52 mm to 80 mm (step 4 mm) Printing mode Normal, 180° Printing format Height/width from 1 to 8, bold, reverse, underlined, italic...
  • Page 67 External roll diameter TL60III max. 80 mm TL80III max. 90 mm Paper end Not attached to roll core Internal roll core diameter TL60III 13 mm TL80III 25 mm Core type Cardboard or plastic Minimum ticket length 40 mm AUTOCUTTER Paper cut...
  • Page 68 ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000053 (optional) Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Output 24 V, 2.5 A Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from -20 °C to +70 °C Relative humidity (RH) from 10% to 85% (without condensation) Storage temperature...

  • Page 69: Character Speciications

    9.2 Character speciications TL60III Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / sec 1280 1792 Lines / sec Characters (L x H mm)-Normal 2.2 x 3 1.7 x 3 1.2 x 3 TL80III...

  • Page 70: Device Dimensions

    9.3 Device dimensions TL60III Length 126.8 mm Height 77 mm Width 126.2 mm Weight 800 g 126.8 42.2 16.5 19.2...
  • Page 71 TL80III Length 128.7 mm Height 77 mm Width 130.2 mm Weight 900 g Data refer to device without paper roll holder. All the dimensions shown in following igures are in millimetres. 42.2 184.5 153.5 78.5 130.2 128.7...

  • Page 72: Power Supply And Power Cord Dimensions

    9.4 Power supply and power cord dimensions (optionals) The following table shows the dimensions of the power supply, the power cord and the adapter for power supply optionals for the device: POWER CORD code 26100000000311 Length 2000 mm ADAPTER FOR POWER SUPPLY code 26900000000005 Length 200 mm POWER SUPPLY code 963GE020000053...
  • Page 73 ADAPTER FOR POWER SUPPLY code 26900000000005 POWER SUPPLY code 963GE020000053 DC OUTPUT WIRE AC INLET 30 ± 0.50 127 ± 0.50 1500 ± 50 n.c. +24V...

  • Page 74: Paper Speciication

    9.5 Paper speciication The following images show two example of black mark placement on the non-thermal side of paper. All the dimensions shown in following igures are in millimetres. TL60 TL80 16,5 PAPER WIDTH = 60 PAPER WIDTH = 80...

  • Page 75: Character Sets

    9.6 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.4).
  • Page 76 <CodeTable> Coding table PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request PC1119 - Lithuanian on request...

  • Page 77: Consumables

    10 CONSUMABLES TL60III The following table shows the list of available consumables for device. 67300000000362 THERMAL PAPER ROLL Width = 60 mm Ø external = 80 mm Ø core = 13 mm TL80III The following table shows the list of available consumables for device.

  • Page 79: Accessories

    11 ACCESSORIES TL60III The following table shows the list of available accessories for device: 963GE020000053 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.4) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY length = 200 mm...
  • Page 80 TL80III The following table shows the list of available accessories for device: 963GE020000053 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.4) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY length = 200 mm (see paragraph 9.4) 26500000000356...

  • Page 81: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.3).
  • Page 84 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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