Custom Audio Electronics TG2460H User Manual
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Custom Audio Electronics TG2460H User Manual

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TG1260H
TG2460H

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Summary of Contents for Custom Audio Electronics TG2460H

  • Page 1 USER MANUAL TG1260H TG2460H...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code. 77200000001100...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 1.1 Document structure .
  • Page 8 7 SPECIFICATION ............. 49 7.1 ...

  • Page 9: Introduction

    1 INTRODUCTION 1.1 Document structure This document includes the following chapters: 1 INTRODUCTION information about this document 2 DESCRIPTION general description of device 3 INSTALLATION information required for a correct installation of the device 4 OPERATION information required to make the device operative 5 ...

  • Page 11: Description

    2 DESCRIPTION 2.1 Box content Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the printer is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service 1.

  • Page 12: Device Components

    2.2 Device components Frontal view (model with illuminated bezel) 1. Inspection door 2. Platen roll manual feed 3. Device chassis 4. USB port 5. Status LED 6. Power supply port 7. Serial port 8. Printing mechanism 9. FEED key 10. PRINT key 11.
  • Page 13 Frontal view (model with chrome bezel) 1. Inspection door 2. Platen roll manual feed 3. Device chassis 4. USB port 5. Status LED 6. Power supply port 7. Serial port 8. Printing mechanism 9. FEED key 10. PRINT key 11. Paper out...
  • Page 14 Frontal view (model with black bezel) 1. Inspection door 2. Platen roll manual feed 3. Device chassis 4. USB port 5. Status LED 6. Power supply port 7. Serial port 8. Printing mechanism 9. FEED key 10. PRINT key 11. Paper out...
  • Page 15 Rear view (all models) 1. Temperature sensor for printing head 2. Sensor for detection of inspection door opening 3. Sensors for detecting paper in presence 4. Serrated blade for manual tear off (models without cutter) 5. Connector for external low paper sensor (cable and sensor optional) 6.

  • Page 16: Product Label

    2.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 17: Key Functions: Power Up

    2.4 Key functions: power up The following igure shows the functions of device’s keys according to the operating condition. POWER UP PRINT FEED PRINT FEED Hold Hold down down printing printing FONT TEST SETUP report PRINT FEED PRINT FEED Hold Fast down push skip the enter the SETUP MODE SETUP mode PRINT FEED PRINT FEED Hold Fast...

  • Page 18: Key Functions: Standby

    2.5 Key functions: standby The following igure shows the functions of device’s keys according to the operating condition. STANDBY PRINT FEED PRINT FEED Fast Fast push push Printing Advance the paper demo ticket (preset length)

  • Page 19: Status Messages

    2.6 Status messages The status LED indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA HEADING OVER TEMPERATURE PAPER END POWER SUPPLY VOLTAGE INCORRECT GREEN...

  • Page 21: Installation

    3 INSTALLATION 3.1 Panel fastening Model with black bezel The device is provided with four ixing holes on the front of device (see following igure). To fasten the device to a panel,  use four M3 screws (not included). No.4 threaded nuts No.4 M3 flat head screws The drilling on the panel must comply with the measures shown in the following igure. NOTES: All the dimensions shown in igure are in millimetres. For panel fastening of other models, see the dimensional drawings of chapter 7.

  • Page 22: Fastening Position

    3.2 Fastening position To install the device in the standard position or in the upside down position proceed as follows: Remove the spring of the inspection door. For using device in standard position, fix the lower side of the spring in the point A and the upper side in the inner groove of the plastic pin of the inspection door.
  • Page 23 For using device in upside down position, fix the lower side of the spring in the point B and the upper side in the outer groove of the plastic pin of the inspection door.

  • Page 24: Collections

    3.3 Collections The following igure shows the possible connections for the device. Power supply cable (supplied) Power supply serial device USB device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. NOTE: If RS232 and USB connectors are inserted, communication port is USB.

  • Page 25: Pinout

    Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal color +12V Black TG2460H POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +24 Vdc 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device:...

  • Page 26: Serial Interface

    TG1260H, TG2460H SERIAL INTERFACE Female RJ45 connector 1 n.c. 2 GND 3 TX (out) During transmission, takes the value “0” and “1”, depending on data 4 RX (in) During reception, takes the value “0” and “1”, depending on data 5 RTS (out) When “1”, printer is ready to receive data...

  • Page 27: Usb Interface

    TG1260H, TG2460H USB INTERFACE Female USB type B connector 1 USB-ON (in) 2 D0 - (in/out) 3 D0 + (in/out) 4 GND SH1 SHIELD SH2 SHIELD...

  • Page 28: Driver And Sdk

    3.5 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 7 (32/64bit) was saved on your PC, then click OK.

  • Page 29: Operation

    4 OPERATION 4.1 Device opening To open the device rotate the inspection cover to the maximum opening position as shown in the following igure. NOTE: After each maintenance operation is recommended to check and remove possible scraps of paper.

  • Page 30: Switch The Device On

    4.2 Switch the device on TG1260H IN DC 12V 1.8A TG2460H IN DC 24V 1.8Amax Power supply cable EXTERNAL POWER SUPPLY (OPTIONAL) Connect the power supply cable to an external power supply unit and to the device. Use the type of electrical power supply indicated on the label.

  • Page 31: Loading The Paper Roll

    4.3 Loading the paper roll To change the paper proceed as follows. Power supply cable Switch ON the device (see previous paragraphs). Insert the paper into the the input mouth so that it unrolls correctly, as shown in figure. ROOM Wait until the paper is automatically loaded.

  • Page 33: Configuration

    5 CONFIGURATION 5.1 Coniguration mode To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINT FEED While pressing the FEED key, switch on the device by inserting the power supply cable. PRINTER SETUP The device prints the report with parameters for settings. PRINT FEED Enter setup Hold down the FEED key to enter the configuration mode.

  • Page 34: Setup Report

    The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. PRINTER NAME and <device name> rel 1.00 FIRMWARE RELEASE PRINTER SETUP PRINTER TYPE = TG2460H BOOT LOADER = rel.1.00 BCODE = <code> SCODE = <code> DEVICE HEAD VOLTAGE [V] = 23.57...

  • Page 35: Printer Status

    5.3 Printer status The printer operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: PRINTER TYPE device model BOOT LOADER boot loader release id of the BCODE irmware module BCODE id of the SCODE irmware module SCODE HEAD VOLTAGE voltage of the head HEAD TEMP temperature of the head CUT COUNTER number of cuts made...

  • Page 36: Printer Parameters

    5.4 Printer parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS TG2460 BAUD RATE Communication speed of the serial interface:...
  • Page 37 Setting of the Carriage Return character: AUTOFEED CR disabled = Carriage Return disabled CR enabled = Carriage Return enabled Numerical address code for the univocal identiication of the USB device (in case of more USB ADDRESS N than a USB device connected with the same PC): PRINT MODE Printing mode: = enables printing in normal writing way...
  • Page 38 NOTCH THRESHOLD Threshold value for the recognition of the presence of notch by the notch sensor: 0.75V 1.50V 2.25V 1.00V 1.75V 2.75V 1.25V 2.00V 2.50V NOTE: If the “Notch Alignment” parameter is disabled, the “Notch Threshold” parameter is not printed. “Notch Distance”...

  • Page 39: Hexadecimal Dump

    5.5 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 41: Maintenance

    6 MAINTENANCE 6.1 Paper jam Lift the inspection door. Remove any scraps of paper from the inside of the inspection compartment.
  • Page 42 Rotate the platen roller in the shown direction to eject the paper from the rear side of the device.

  • Page 43: Planning Of Cleaning Operations

    6.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Roll Use isopropyl alcohol EVERY 5 PAPER CHANGES Paper path Use compressed air or tweezers Cutter...

  • Page 44: Cleaning

    6.3 Cleaning For periodic cleaning of the device, see the instructions below Roll Paper path Disconnect the power supply cable and open Disconnect the power supply cable and open the inspection door (see previous paragraphs). the inspection door (see previous paragraphs). ISOPROPYL ALCOHOL Remove any scraps of paper and the Clean the printing roller by using...
  • Page 45 Cutter (models with cutter) Case Disconnect the power supply cable Disconnect the power supply cable (see previous paragraphs). (see previous paragraphs). ISOPROPYL ALCOHOL Remove any scraps of paper and the To clean the device, accumulated paper dust on the input use compressed air or a soft cloth and the output of cutter.
  • Page 46 Sensors Disconnect the power supply cable and open the inspection door (see previous paragraphs). Clean the sensor for the opening of the inspection door by using compressed air. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the paper presence sensor by using compressed air.

  • Page 47: Upgrade Irmware

    6.4 Upgrade irmware 9. Select the serial communication port (ex. COM1): WARNING: During communication between PC and Select the system communication port device for the irmware update it is strictly forbidden to  Available port disconnect the communication cable or to remove the COM1 power supply of the devices not to endanger the proper COM2 Firmware rel.: None...
  • Page 48 Update via USB interface 9. Select item USB and then select the USB device among those proposed (e.g. TG2480H): ATTENTION: Only during the irmware update, the connection between  Select Printer PC and device must be direct, without the use of HUB device. <device1> <device2> <device3> Only during the irmware update, do not connect or dis- <device4> <device5>...

  • Page 49: Specification

    7 SPECIFICATION 7.1 Hardware speciications GENERAL Paper presence, head temperature, Sensors paper jam, alignment notch presence, external low paper (optional) MTBF 171 735 h Emulations CUSTOM/POS, TG2460 Windows XP Windows VISTA (32/64bit) Windows 7 (32/64bit) Printing driver Windows 8 (32/64bit) Windows 8.1 (32/64bit) Linux, Android, iOS...
  • Page 50 PC858, PC866, VISCII, U.D.P. PC437, PC850, PC860, PC863, model with simpliied chinese font PC865, PC858, GB2312 PC437, PC850, PC860, PC863, TG2460H with extended chinese font PC865, PC858, GB18030 UPCA, UPCE, EAN13, EAN8, Printable barcode CODE39, ITF, CODABAR, CODE93, CODE128, CODE32, QRCODE...
  • Page 51 0.66 A TG2460H 0.62 A Stand-by consumption TG1260H 0.1 A TG2460H 0.05 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000003 (OPTIONAL for TG2460H) Power supply voltage from 100 Vac to 240 Vac Frequency from 50 Hz to 60 Hz Current (output) 2.5 A...
  • Page 52 Power 60 W ENVIRONMENTAL CONDITIONS Operating temperature from -20°C to +70°C Relative humidity from 10% Rh to 85% Rh Storage temperature from -20 °C to +70 °C Storage relative humidity from 10% Rh to 90% Rh NOTES: (1) : Control board. (2) : Respecting the regular schedule of cleaning for the device components.

  • Page 53: Character Speciications

    7.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / seconds 1161 1493 2090 Lines / seconds Characters (L x H mm)-Normal 2.2 x 3 1.7 x 3 1.2 x 3 NOTE: Theoretical values.

  • Page 54: Device Dimensions

    7.3 Device dimensions Length models with illuminated bezel 134.5 mm models with chrome bezel 142.5 mm models with black bezel 104.5 mm Height models with illuminated bezel 81.15 mm models with chrome bezel 92 mm models with black bezel 120 mm Width models with illuminated bezel 114.2 mm...
  • Page 55 Models with illuminated bezel 114.2 49.6 14.3 72.7 53.5 40.15 38.6 81.15 52.6 45.1...
  • Page 56 Models with chrome bezel 85.8 61.2 84.5 72.3 18.7 81.15 40.2 38.6...
  • Page 57 Models with black bezel 59.5 77.5 40.15 38.6 12.5...

  • Page 58: Device Dimensions With Adjustable Paper Roll Holder

    7.4 Device dimensions with adjustable paper roll holder Models with illuminated bezel 168.2 168.2 NOTE: All the dimensions shown in igure are in millimetres.
  • Page 59 Models with chrome bezel NOTE: All the dimensions shown in igure are in millimetres.
  • Page 60 Models with black bezel NOTE: All the dimensions shown in igure are in millimetres.

  • Page 61: Power Supply Dimensions Cod.963Ge020000003 (Optional)

    7.5 Power supply dimensions cod.963GE020000003 (optional) TG2460H Length 127 mm Height 35,5 mm Width 56 mm AC INLET +24V DC OUTPUT WIRE NOTE: All the dimensions shown in igure are in millimetres...

  • Page 62: Paper Speciication

    7.6 Paper speciication The following image shows an example of black mark placement on the non-thermal side of paper, where the inter-notch minimum distance varies by device model according to the table. models with illuminated bezel 80 mm models with chrome bezel 110 mm models with black bezel 70 mm...

  • Page 63: Character Sets

    7.7 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be accessed through programming or control characters. Each of these fonts offers the following code tables: PC437, PC850, PC860, PC863, PC865, PC858, PC866, VISCII, U.D.P. PC437 CODE TABLE (Usa, Standard Europe) “...
  • Page 64 PC850 CODE TABLE (Multilingual) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 65 PC860 CODE TABLE (Portuguese) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 66 PC863 CODE TABLE (Canadian, French) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 67 PC865 CODE TABLE (Nordic) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 68 PC858 CODE TABLE (Euro symbol) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E...
  • Page 69 PC866 CODE TABLE (Cyrillic) “ & ‘ Char 0020 0021 0022 0023 0024 0025 0026 0027 0028 0029 002A 002B 002C 002D 002E 002F < > Char 0030 0031 0032 0033 0034 0035 0036 0037 0038 0039 003A 003B 003C 003D 003E 003F...
  • Page 70 VISCII CODE TABLE (Vietnamense standard code) Ẳ Ẵ Ẫ NUL SOH ETX EOT BEL BS Char 0000 0001 0002 0003 0004 0005 0006 0007 0008 0009 000A 000B 000C 000D 000E 000F Ỷ Ỹ Ỵ DLE DC1 DC2 DC3 NAK SYN ETB CAN SUB ESC Char 0010...

  • Page 71: Consumables

    8 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000362 THERMAL PAPER ROLL width = 60mm Ø external = 80mm Ø core = 12mm...

  • Page 73: Accessories

    9 ACCESSORIES The following table shows the list of available accessories for device: TG2460H DESCRIPTION CODE 963GE020000003 POWER SUPPLY (for technical speciications, see the paragraph 7.1) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY DIN 3-PIN F - Molex 2 way Length = 0.2 m (see the paragraph 9.1)
  • Page 74 21400000001313 BEZEL RESISTANT TO HYDROCARBONS TG1260H DESCRIPTION CODE 26500000000356 USB CABLE TYPE A-B Length = 1.8 m 26500000000311 SERIAL CABLE RJ-DB9F Length = 1.5 m 974CE010000001 ADJUSTABLE PAPER ROLL HOLDER...

  • Page 75: Adapter Cable For Power Supply

    9.1 Adapter cable for power supply For the device is available an adapter cable (cod. 26900000000005) supplied as an accessory, for connecting the device to the external power supply unit (cod. 963GE020000003 - optional). Assembly instructions Connect the adapter cable to the power supply unit as follows: Device Power supply (optional)

  • Page 77: Alignment

    10 ALIGNMENT The device is provided with a sensor for the use of alignment notch in order to handle rolls of tickets with pre-printed ields  and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light re- lected to it. The presence of the notch is therefore detected by the amount of light that returns to the sensor, considering  that the light is relected by the white paper and absorbed by the black mark.  To ensure the correct alignment, you must enable the “Notch Alignment” parameter during the Setup procedure (see chapter 5). The following paragraphs show how to correctly set the coniguration parameters of device in order to assure the alignment.

  • Page 78: Calibration

    10.1 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Notch Alignment” parameter is set to a value other than “Disabled”...
  • Page 79 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two notches, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Notch Threshold” parameter is located about halfway between the peak value and the maximum value of the “noise”.

  • Page 80: Alignment Parameters

    10.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the notch alignment. The distance between the notch edge and the alignment point is deined as “Notch Distance”. Referring to the front of the notch, the value of “Notch Distance” varies from 0 mm minimum and 12 mm maximum. If the “Notch Distance” value is set to 0, the alignment point is set at the beginning of the notch. Alignment Alignment point:...
  • Page 81 The following igure shows a section of the device with the paper path and the distances between the alignment sensor D,  the printing head C and the cutter A or the serrated blade B (cutting line): 12.6 39.6 17.3 NOTE: All the dimensions shown in igure are in millimetres CUSTOM/POS emulation To deine the alignment point you need to set the device parameters that compose the numerical value of the “Notch Dis- tance” parameter. For example, to set a notch distance of 10mm between the notch and the alignment point, the parameters must be set on the following values: Notch Distance [mm x 10] Notch Distance [mm x 1]...

  • Page 82: Printing Area

    10.3 Printing area In order to print ticket containing only one notch and to not overlay printing to a notch (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-notch distance. The following igure shows an example of tickets with “Notch Distance” set to 0: Line of manual Printing...

  • Page 83: Technical Service

    (specific for North/South American customers) Send an e-mail to the Technical Service, with the data collected. <device name> rel 1.00 PRINTER SETUP PRINTER TYPE = TG2460H BOOT LOADER = rel.1.00 BCODE = <code> SCODE = <code> HEAD VOLTAGE [V] = 23.57...
  • Page 84 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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