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Custom Audio Electronics TG1260HIII Series User Manual

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USER MANUAL
TG1260HIII
TG2460HIII

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Summary of Contents for Custom Audio Electronics TG1260HIII Series

  • Page 1 USER MANUAL TG1260HIII TG2460HIII...
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000005200 For further information about the use of “PrinterSet” tool refer to the manual with code 78200000001800...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 ALIGNMENT ..............79 7.1 Calibration .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURE DESCRIPTION TG1260HIII CUT base coniguration with autocutter and illuminated bezel TG1260HIII CUT TG1260HIII CUT base coniguration with black front panel TG1260HIII BP TG1260HIII CUT BP TG1260HIII BP with autocutter TG1260HIII CUT base coniguration with chromed bezel TG1260HIII CHROMED TG2460HIII base coniguration with chromed bezel TG2460HIII CHROMED TG2460HIII base coniguration with transparent bezel TG2460HIII TRANSP TG2460HIII CUT TG2460HIII with autocutter and illuminated bezel TG2460HIII EJC TG2460HIII with ejector group...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact customer service TG1260HIII CUT 1.
  • Page 14 TG1260HIII BP 1. Documentation (installation instruction sheet) 2. Device...
  • Page 15 TG1260HIII CUT BP 1. Documentation (installation instruction sheet) 2. Device...
  • Page 16 TG1260HIII CHROMED 1. Documentation (installation instruction sheet) 2. Device...
  • Page 17 TG2460HIII CHROMED 1. Documentation (installation instruction sheet) 2. Power supply cable 3. Device...
  • Page 18 TG2460HIII TRANSP 1. Documentation (installation instruction sheet) 2. Power supply cable 3. Device...
  • Page 19 TG2460HIII CUT 1. Documentation (installation instruction sheet) 2. Power supply cable 3. Device...
  • Page 20 TG2460HIII EJC 1. Documentation (installation instruction sheet) 2. Power supply cable 3. Device...

  • Page 21: Device Components: External View

    3.2 Device components: external view TG1260HIII CUT, TG2460HIII CUT 1. Inspection door 2. Platen roller manual feed 3. Device chassis 4. Paper input 5. USB port 6. Status LED 7. Power supply port 8. RS232 serial port 9. Printing mechanism 10.
  • Page 22 TG1260HIII BP 1. Inspection door 2. Platen roller manual feed 3. Device chassis 4. Paper input 5. USB port 6. Status LED 7. Power supply port 8. RS232 serial port 9. Printing mechanism 10. FEED key 11. PRINT key 12. Paper output...
  • Page 23 TG1260HIII CUT BP 1. Inspection door 2. Platen roller manual feed 3. Device chassis 4. Paper input 5. USB port 6. Status LED 7. Power supply port 8. RS232 serial port 9. Printing mechanism 10. FEED key 11. PRINT key 12.
  • Page 24 TG1260HIII CHROMED, TG2460HIII CHROMED 1. Inspection door 2. Platen roller manual feed 3. Device chassis 4. Paper input 5. USB port 6. Status LED 7. Power supply port 8. RS232 serial port 9. Printing mechanism 10. FEED key 11. PRINT key 12.
  • Page 25 TG2460HIII TRANSP 1. Inspection door 2. Platen roller manual feed 3. Device chassis 4. Paper input 5. USB port 6. Status LED 7. Power supply port 8. RS232 serial port 9. Printing mechanism 10. FEED key 11. PRINT key 12. Paper output...
  • Page 26 TG2460HIII EJC 1. PRINT key 2. FEED key 3. RS232 serial port 4. Power supply port 5. Status LED 6. USB port 7. Paper input 8. Device chassis 9. Printing mechanism 10. Unlocking hook for autocutter group 11. Autocutter 12. Ejector group 13.

  • Page 27: Device Components: Internal View

    3.3 Device components: internal view TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED, TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT 1. Temperature sensor for printhead 2. Sensor for detection of inspection door opening 3. Sensors for detecting paper out presence 4.
  • Page 28 TG2460HIII EJC 1. Sensor for detecting black mark and paper in presence 2. Sensors for detecting paper out presence 3. Temperature sensor for printhead...

  • Page 29: Product Label

    3.4 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 30: Key Functions: Power Up

    3.5 Key functions: power up The following igure shows the functions of device’s keys according to the operating condition. POWER UP Hold down Hold down PRINT FEED PRINT FEED enter printing DEVICE TEST SETUP report Fast Fast push Fast push push PRINT FEED PRINT FEED PRINT FEED Logo Test Embedded Font Test: enter the select skip the - PC437 only...

  • Page 31: Key Functions: Standby

    3.6 Key functions: standby The following igure shows the functions of device’s keys according to the operating condition. STANDBY Fast push Fast push PRINT FEED PRINT FEED print Advance the paper demo ticket (preset length)

  • Page 32: Status Messages

    3.7 Status messages The status LED indicates hardware status of device. Given in the table below are the various LED signals and the cor- responding device status. STATUS LED DESCRIPTION DEVICE OFF GREEN DEVICE ON: NO ERROR RECEIVE DATA PRINTHEAD OVERHEATED PAPER END POWER SUPPLY VOLTAGE INCORRECT RECEPTION ERROR...

  • Page 33: Installation

    4 INSTALLATION 4.1 Panel fastening The device is provided with four ixing holes on the front of device (see following igure). All the dimensions shown in the  following igures are in millimetres. TG1260HIII BP, TG1260HIII CUT BP No.4 threaded nuts No.4 M5 flat head screws To fasten the device to a panel, use four M5 screws and four nuts (not included). The drilling on the panel must comply with the measures shown in the following igure. 41.5 41.5 34.5 34.5...
  • Page 34 TG1260HIII CUT, TG2460HIII CUT 114.2 To fasten the device to a panel, use four M5 screws and four nuts (not included). The drilling on the panel must comply with the measures shown in the following igure. 51.5 51.5...
  • Page 35 TG1260HIII CHROMED, TG2460HIII CHROMED 84.5 To fasten the device to a panel, use four M4 screws and four nuts (not included). The drilling on the panel must comply with the measures shown in the following igure. 27.5 27.5...
  • Page 36 TG2460HIII TRANSP TG2460HIII EJC 20.7 72.7 20.7 72.7 100.5 114.2 100.5 114.2 To fasten the device to a panel, use four M5 screws and four nuts (not included). The drilling on the panel must comply with the measures shown in the following igure. 51.5 51.5...

  • Page 37: Fastening Position

    4.2 Fastening position TG1260HIII CUT, TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT To install the device in the standard position or in the upside down position proceed as follows: Remove the spring of the inspection door. For using device in standard position, fix the lower side of the spring in the point A and the upper side in the inner groove of the plastic pin of the inspection door.
  • Page 38 For using device in upside down position, fix the lower side of the spring in the point B and the upper side in the outer groove of the plastic pin of the inspection door.

  • Page 39: Connections

    4.3 Connections The following igure shows the possible connections for the device. When the RS232 and USB communication cables are  connected to the device at the same time, the communication take place via the USB port. Standard USB cable Power supply cable (included with TG2460HIII CHROMED, TG2460HIII TRANSP, Serial cable TG2460HIII CUT and TG2460HIII EJC) Power supply serial device USB device ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable.

  • Page 40: Pinout

    4.4 Pinout POWER SUPPLY Male Molex connector series 5569 vertical (n° 39-30-1020) 1 +VIN 2 GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED Female Molex connector Power supply cable series 5557 (n.39-01-3022) Cable Signal...
  • Page 41 SERIAL INTERFACE Female RJ45 connector 1 n.c. 2 GND 3 TX (out) During transmission, takes the values -VRS232 and +VRS232 depending on data 4 RX (in) During reception, takes the values -VRS232 and +VRS232 depending on data 5 RT (out) When +VRS232, device is ready to receive data 6 n.c.

  • Page 42: Driver And Sdk

    4.5 Driver and SDK In the website www.custom4u.it are available the drivers for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the Start menu, press Run and type-in the path where the SW Driver for Windows 8 (32/64 bit) Windows...

  • Page 43: Operation

    5 OPERATION 5.1 Device opening TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED, TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT To open the device rotate the inspection cover to the maximum opening position as shown in the following igure.
  • Page 44 TG2460HIII EJC To open the device proceed as follows. Widen the unlocking hook for the autocutter group. Rotate the autocutter group.

  • Page 45: Switch The Device On

    5.2 Switch the device on TG1260HIII CUT, TG2460HIII CHROMED, TG1260HIII BP TG2460HIII TRANSP, TG1260HIII CUT BP TG2460HIII CUT, TG1260HIII CHROMED TG2460HIII EJC IN DC 12V 1.8A IN DC 24V 1.8Amax Power supply cable Power supply cable (included with (included with TG2460HIII CHROMED, TG2460HIII CROMED, TG2460HIII TRANSP,...
  • Page 46 24Vdc The green status LED turns on and the device is ready.

  • Page 47: Loading The Paper Roll

    5.3 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device. Power supply cable Switch on the device Switch on the device (see paragraph 4.3). (see paragraph 5.2). Insert the paper into the the input mouth so that it unrolls correctly, as shown in figure.
  • Page 48 ROOM Wait until the paper is automatically loaded and cut.

  • Page 49: Issuing Ticket

    5.4 Issuing ticket TG2460HIII EJC The device allows you to choose between different operating modes for the issuance of printed tickets. The operating modes shown in the following images, depend on the commands sent to the device. “EJECT” mode Paper input Printhead The device starts the ticket printing.
  • Page 50 Ejector rollers Autocutter When printing ends, the device cuts the printed ticket. Ejector rollers Paper output sensor Ticket ejected The device directly ejects the ticket.
  • Page 51 “PRESENT-EJECT” mode Paper input Printhead The device starts the ticket printing. Paper input sensor Ejector rollers Printhead The ticket advances ahead to engage the paper input sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing.
  • Page 52 Ejector rollers Autocutter When printing ends, the device cuts the printed ticket. Ejector rollers Paper output sensor Ticket presented The device presents the ticket on the paper mouth.
  • Page 53 The ticket is waiting on the paper mouth for a preset period of time. Ejector rollers Paper output sensor Ticket ejected The device directly ejects the ticket.
  • Page 54 “PRESENT” mode Paper input Printhead The device starts the ticket printing. Paper input sensor Ejector rollers Printhead The ticket advances ahead to engage the paper input sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing.
  • Page 55 Ejector rollers Autocutter When printing ends, the device cuts the printed ticket. Ejector rollers Paper output sensor Ticket presented The device presents the ticket on the paper mouth.
  • Page 56 Ejector rollers Paper output sensor Ticket withdrew The user withdraws the ticket from the paper mouth.
  • Page 57 “EJECT CONTINUOUS PRINTING” mode Paper input Printhead The device starts the ticket printing. Paper input sensor Ejector rollers Printhead The ticket advances ahead to engage the paper input sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing.
  • Page 58 Paper input sensor Ejector rollers Printhead If the printed portion of ticket exceeds length of 50 cm, the device enters in continuous printing mode. Ejector rollers Paper output sensor Printhead Ticket presented The device presents the ticket on the paper mouth while it continues printing.
  • Page 59 Ejector rollers Autocutter When printing ends, the device cuts the printed ticket. Ejector rollers Paper output sensor Ticket ejected The device directly ejects the ticket.
  • Page 60 “PRESENT-EJECT CONTINUOUS PRINTING” mode Paper input Printhead The device starts the ticket printing. Paper input sensor Ejector rollers Printhead The ticket advances ahead to engage the paper input sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing.
  • Page 61 Paper input sensor Ejector rollers Printhead If the printed portion of ticket exceeds length of 50 cm, the device enters in continuous printing mode. Ejector rollers Paper output sensor Printhead Ticket presented The device presents the ticket on the paper mouth while it continues printing.
  • Page 62 Ejector rollers Autocutter When printing ends, the device cuts the printed ticket. The ticket is waiting on the paper mouth for a preset period of time. Ejector rollers Paper output sensor Ticket ejected The device directly ejects the ticket.
  • Page 63 “PRESENT CONTINUOUS PRINTING” mode Paper input Printhead The device starts the ticket printing. Paper input sensor Ejector rollers Printhead The ticket advances ahead to engage the paper input sensor and is caught between the ejector rollers. The printed portion of ticket is collected in the space between autocutter and ejector while the device continues printing.
  • Page 64 Paper input sensor Ejector rollers Printhead If the printed portion of ticket exceeds length of 50 cm, the device enters in continuous printing mode. Ejector rollers Paper output sensor Printhead Ticket presented The device presents the ticket on the paper mouth while it continues printing.
  • Page 65 Ejector rollers Autocutter When printing ends, the device cuts the printed ticket. Ejector rollers Paper output sensor Ticket withdrew The user withdraws the ticket from the paper mouth.

  • Page 67: Configuration

    6 CONFIGURATION 6.1 Coniguration by keys To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINT FEED While pressing the FEED key, switch on the device by inserting the power supply cable. PRINTER SETUP The device prints the report with parameters for settings. PRINT FEED Enter setup Hold down the FEED key to enter Hold down the FEED key to enter the coniguration mode (see paragraph the configuration mode (see paragraph 3.5).
  • Page 68 The following igure shows the setup report of the device. The shown values for parameters are sample values; for the list  and the description of device parameters see the following paragraphs. DEVICE NAME AND < device name > FIRMWARE MODULES SCODE: <code> rel 1.00 RELEASE FCODE: <code> rel 1.00 LCODE: <code> rel 1.00 PRINTER SETTINGS PRINTER TYPE ........<device model> INTERFACE ..........RS232 PROGRAM MEMORY TEST....OK DYNAMIC RAM TEST......OK CUTTER TEST........OK...

  • Page 69: Coniguration By Software

    6.2 Coniguration by software The setup parameters can be set by using the “PrinterSet” software tool available on www.custom4u.it. For a detailed description of the device operating parameters see the following paragraphs. To conigure the device by software, proceed as follows. Connect the device to a PC directly (see paragraph 4.3), Connect the device to a PC directly (see paragraph 4.5),...
  • Page 70 LOAD SAVE PORT SETUP FONTS UPGRADE H. reflect V. reflect Click on SETUP to access the operating parameteres of the device to be configured. PORT LOAD SAVE EXTRA SETUP <Parameter> Disabled Activation of the Bluetooth® module <Parameter> Enabled or WiFi on the device. If the “Wireless” parameter is set to ON (active) do not <Parameter>...

  • Page 71: Device Status

    6.3 Device status The device operating status is indicated in the coniguration print-out in which, next to the name of the components dis- played, the following information is given: device model PRINTER TYPE INTERFACE interface present PROGRAM MEMORY TEST OK appears if functioning and NOT OK if faulty DYNAMIC RAM TEST OK appears if functioning and NOT OK if faulty CUTTER TEST OK appears if functioning and NOT OK if faulty voltage of the head...

  • Page 72: Communication Parameters

    6.4 Communication parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. RS232 BAUD RATE Communication speed of the serial interface: 9600 57600 19200...
  • Page 73 USB communication class deinition. USB CLASS Printer setting the printer function Virtual COM = setting the USB port as a virtual serial port...

  • Page 74: Operating Parameters

    6.5 Operating parameters The device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS Printing mode: PRINT MODE Normal...
  • Page 75 Width of printing area: PRINT WIDTH 52 mm 56 mm PAPER THRESHOLD Threshold value (in percent) for the recognition of the presence of paper by the paper presence sensor: PAPEREND BUFFER CLEAR Cleaning mode of the data in receive buffer, if the printing is stopped due to lack of paper: Disabled = the data remain in the receive buffer.
  • Page 76 Adjusting the printing density: PRINT DENSITY -25% +25% -12% +12% NOTE: The print quality is strongly inluenced by the type of chemical treatment and the type  of storage to which the thermal paper has been subjected, as well as by the weight of the same. It may therefore necessary to act on this parameter to obtain the desired print quality.

  • Page 77: Alignment Parameters

    6.6 Alignment parameters This printer allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the printer has been turned off and they are stored in non-volatile memory. BLACK MARK POSITION Management of the paper alignment: Disabled the black mark alignment is not performed Enabled =...

  • Page 78: Hexadecimal Dump

    6.7 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 79: Alignment

    7 ALIGNMENT The device is provided with a sensor for the use of alignment black mark in order to handle rolls of tickets with pre-printed ields and a ixed length. The alignment sensor is a “relection” sensor: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  To ensure the correct alignment, you must enable the “Black Mark Position” parameter during the setup procedure (see paragraph 6.6).

  • Page 80: Calibration

    7.1 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the Setup procedure only if the “Black Mark Position” param- eter is set to a value other than “Disabled”...
  • Page 81 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black Mark Threshold”...

  • Page 82: Alignment Parameters

    7.2 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black Mark Distance”. Referring to the front of the black mark, the value of “Black Mark Distance” varies from -19.9 mm minimum and +99.9 mm maximum. If the “Black Mark Distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment point: Alignment Alignment...
  • Page 83 To set a negative value of the “Black Mark Distance” parameter is useful in cases where the alignment point refers to the black mark printed on the previous ticket or where the desired cutting line is placed in the middle of the alignment black mark.
  • Page 84 To deine the alignment point you need to set the printer parameters that compose the numerical value of the “Black Mark  Distance” parameter. (see paragraph 6.6). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black Mark Distance sign Black Mark Distance [mm x 10] Black Mark Distance [mm x 1] Black Mark Distance [mm x .1] The “Black Mark Distance” parameter, may be modiied as described in chapter...

  • Page 85: Printing Area

    7.3 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the length of the printing area of ticket according to the inter-black mark distance.

  • Page 87: Maintenance

    8 MAINTENANCE 8.1 Paper jam TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED, TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT Lift the inspection door Lift the inspection door (see paragraph 5.1). (see paragraph 4.1). Remove any scraps of paper from the inside of the inspection compartment.
  • Page 88 Rotate the platen roller in the shown direction to eject the paper from the rear side of the device.
  • Page 89 TG2460HIII EJC Open the device Open the device (see paragraph 5.1). (see paragraph 5.1). Lower the unlocking lever for the printhead and remove any scraps of paper from the device printing mechanism.
  • Page 90 Remove the paper from the rear side of the device. Lift the unlocking lever for the printhead.

  • Page 91: Planning Of Cleaning Operations

    8.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. If you use the device in dusty environments, you must reduce the intervals between the cleaning operations.

  • Page 92: Cleaning

    8.3 Cleaning For periodic cleaning of the device, see the instructions below. TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED, TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT Platen roller Paper path Disconnect the power supply cable and open Disconnect the power supply cable and open Disconnect the power supply cable and open Disconnect the power supply cable and open the inspection door (see...
  • Page 93 Sensors Chassis Disconnect the power supply cable and open Disconnect the power supply cable. Disconnect the power supply cable and open the inspection door (see paragraph 5.1). the inspection door (see paragraph 5.1). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes.
  • Page 94 TG1260HIII CUT, TG1260HIII CUT BP, TG2460HIII CUT Autocutter Disconnect the power supply cable. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Remove any scraps of paper and the accumulated paper dust on the input and the output of autocutter.
  • Page 95 TG2460HIII EJC Platen roller Paper path Disconnect the power supply cable Disconnect the power supply cable Disconnect the power supply cable Disconnect the power supply cable and open the device (see paragraph 5.1). and open the device (see paragraph 5.1). and open the device (see paragraph 5.1).
  • Page 96 Autocutter Chassis Disconnect the power supply cable. Disconnect the power supply cable. ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Do not let water or other liquids get inside the device.
  • Page 97 Sensors Disconnect the power supply cable Disconnect the power supply cable and open the device (see paragraph 5.1). and open the device (see paragraph 5.1). ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the device. Alcohol, solvent Clean the paper output presence sensor by using compressed air.

  • Page 98: Firmware Upgrade

    8.4 Firmware upgrade Firmware upgrade can be performed by using the “PrinterSet” software tool available on www.custom4u.it. To upgrade irmware, proceed as follows. Login to the website www.custom4u.it, type in the product code of the device Login to the website www.custom4u.it, type in the product code of the device and download the latest irmware release available.
  • Page 99 LOAD SAVE PORT EXTRA HELP From Device From File Select a configuration file as follows: Click on LOAD > From device and select a device connected with the PC Click on LOAD > From file and select a .psc file on your PC Drag and drop a .psc file Click on LOAD >...

  • Page 101: Specifications

    9 SPECIFICATIONS 9.1 Hardware speciications GENERAL Paper presence, head temperature, paper jam, Sensors inspection door open, alignment black mark presence, external low paper Emulations TGH, CUSTOM/POS Windows XP Windows VISTA (32/64 bit) Windows 7 (32/64 bit) Windows 8 (32/64 bit) Printing driver Windows 8.1 (32/64 bit) Windows 10 (32/64 bit)
  • Page 102 Printing width 52 mm, 56 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/width from 1 to 8, bold, reverse, underlined, italic 55 character code tables (see paragraph 9.7) Character fonts Extended chinese GB18030-2000 Korean CP949 UPC-A, UPC-E, EAN13, EAN8, CODE39, ITF, CODABAR, Printable barcode CODE93, CODE128, CODE32, QRCODE, DATAMATRIX Printing speed...
  • Page 103 Minimum ticket length TG1260HIII CUT TG1260HIII BP TG1260HIII CUT BP TG1260HIII CHROMED 45 mm TG2460HIII CHROMED TG2460HIII TRANSP TG2460HIII CUT TG2460HIII EJC 94 mm AUTOCUTTER (only for TG1260HIII CUT, TG1260HIII CUT BP, TG2460HIII CUT and TG2460HIII EJC) Paper cut Total cut Estimated life 1000000 cuts DEVICE ELECTRICAL SPECIFICATIONS...
  • Page 104 Typical consumption TG1260HIII CUT TG1260HIII BP 0.65 A TG1260HIII CUT BP TG1260HIII CHROMED TG2460HIII CHROMED TG2460HIII TRANSP 0.88 A TG2460HIII CUT TG2460HIII EJC Standby consumption 0.04 A ELECTRICAL SPECIFICATIONS POWER SUPPLY code 963GE020000053 (optional for TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT and TG2460HIII EJC) Power supply voltage from 100 Vac to 240 Vac Frequency...

  • Page 105: Character Speciications

    9.2 Character speciications TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / seconds Lines / seconds Characters (L x H mm) - Normal 2.125 x 3 1.625 x 3 1.2 x 3 TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT, TG2460HIII EJC...

  • Page 106: Device Dimensions

    9.3 Device dimensions All the dimensions shown in following igures are in millimetres. TG1260HIII CUT, TG2460HIII CUT Length 134.5 mm Height 81.15 mm Width 114.2 mm Weight 500 g 16.5 114.2...
  • Page 107 TG1260HIII BP Length 104.5 mm Height 120 mm Width 100 mm Weight 420 g Ø8 92.5...
  • Page 108 TG1260HIII CUT BP Length 125.8 mm Height 120 mm Width 100 mm Weight 500 g Ø8 18.8...
  • Page 109 TG1260HIII CHROMED, TG2460HIII CHROMED Length 142.5 mm Height 92 mm Width 84.5 mm Weight 625 g 37.5 127° 84.5...
  • Page 110 TG2460HIII TRANSP Length 126.3 mm Height 81.15 mm Width 114.2 mm Weight 500 g 20.7 72.7 112.4 13.9 17.4 100.5 114.2...
  • Page 111 TG2460HIII EJC Length 128.9 mm Height 100 mm Width 114.2 mm Weight 1000 g 20.7 72.7 100.5 13.9 114.2...

  • Page 112: Device Dimensions With Adjustable Paper Roll Holder

    9.4 Device dimensions with adjustable paper roll holder code 974CE010000001 (optional) All the dimensions shown in following igures are in millimetres. TG1260HIII CUT, TG2460HIII CUT 101.3 101.3...
  • Page 113 TG1260HIII BP 77.5 77.5...
  • Page 114 TG1260HIII CUT BP 166.5 166.5 194.5...
  • Page 115 TG1260HIII CHROMED, TG2460HIII CHROMED 158.5 158.5 186.5...
  • Page 116 TG2460HIII TRANSP 163.4 95.7 95.7 163.4 191.4...
  • Page 117 TG2460HIII EJC 160.2 92.5 92.5 160.2 188.1...

  • Page 118: Power Supply And Power Cord Dimensions

    9.5 Power supply and power cord dimensions (optionals) TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT, TG2460HIII EJC The following table shows the dimensions of the power supply, the power cord and the adapter for power supply optionals for the device. POWER CORD code 26100000000311 Length 2000 mm POWER SUPPLY code 963GE020000053...
  • Page 119 POWER SUPPLY code 963GE020000053 DC OUTPUT WIRE AC INLET 30 ± 0.50 127 ± 0.50 1500 ± 50 n.c. +24V...

  • Page 120: Paper Speciication

    9.6 Paper speciication The following image shows an example of black mark placement on the non-thermal side of paper, where the inter-black mark minimum distance varies by device model according to the table. TG1260HIII CUT, TG2460HIII TRANSP, TG2460HIII CUT 80 mm TG1260HIII CHROMED, TG2460HIII CHROMED 110 mm TG1260HIII BP, TG1260HIII CUT BP...

  • Page 121: Character Sets

    9.7 Character sets The device has 3 fonts of varying width (11, 15 and 20 cpi) which may be related one of the coding tables provided on the device. To know the coding tables actually present on the device, you need to print the font test (see paragraph 3.5).
  • Page 122 <CodeTable> Coding table PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farsi PC1118 - Lithuanian on request PC1119 - Lithuanian on request...

  • Page 123: Consumables

    10 CONSUMABLES The following table shows the list of available consumables for device. 67300000000362 THERMAL PAPER ROLL Width = 60 mm Ø external = 80 mm Ø core = 13 mm...

  • Page 125: Accessories

    11 ACCESSORIES The following table shows the list of available accessories for the device. TG1260HIII CUT, TG1260HIII BP, TG1260HIII CUT BP, TG1260HIII CHROMED 26300000000579 POWER SUPPLY CABLE Length = 1 m 26500000000356 USB CABLE TYPE A-B Length = 1.8 m 26500000000311 SERIAL CABLE RJ-DB9F Length = 1.5 m...
  • Page 126 TG2460HIII CHROMED, TG2460HIII TRANSP, TG2460HIII CUT, TG2460HIII EJC 963GE020000053 POWER SUPPLY (for technical speciications, see paragraph 9.1) 26100000000311 POWER CORD SCHUKO PLUG length = 2 m (see paragraph 9.5) 26900000000005 ADAPTER CABLE FOR POWER SUPPLY length = 200 mm (see paragraph 9.5) 26500000000356 USB CABLE TYPE A-B Length = 1.8 m 26500000000311 SERIAL CABLE RJ-DB9F...

  • Page 127: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the technical service accessing the website www.custom4u.it and using the support tools on the homepage. It is advisable to keep the identiication data of the product at hand. The product code, the serial number and the hardware release number can be found on the product label (see paragraph 3.4).
  • Page 128 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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