Troubleshooting - Panasonic KX-TG6823AL Operating Instructions Manual

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit's
AC adaptor and turn off the handset, then reconnect the base unit's AC adaptor and turn on the
handset.
General use
Problem
The handset does not turn
on even after installing
charged batteries.
The unit does not work.
The handset display is
blank.
I cannot hear a dial tone.
I cannot use the Smart
Function Key even if the
NR indicator is flashing
slowly.
The base unit beeps.
Programmable settings
Problem
The display is in a
language I cannot read.
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TG68xxAL(en)_0126_ver110.pdf
Cause/solution
R Place the handset on the base unit or charger to turn on the
handset.
R Make sure the batteries are installed correctly (page 10).
R Fully charge the batteries (page 11).
R Check the connections (page 10).
R Unplug the base unit's AC adaptor to reset the unit and turn off
the handset. Reconnect the adaptor, turn on the handset and
try again.
R The handset has not been registered to the base unit. Register
the handset (page 32).
R The handset is not turned on. Turn the power on (page 14).
R Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit's AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
R Another unit is in use. Wait and try again later.
R The key lock feature is turned on. Turn it off (page 19).
R New messages have been recorded. Listen to the new
messages (page 37).
Cause/solution
R Change the display language (page 14).
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