ACU-RITE 06039M Instruction Manual page 14

Troubleshooting
Problem
Cannot access data
online or on the
AcuRite mobile app
AcuRite Connect data
is different than the
display's data
If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
• Verify that the status in the AcuRite Connect software
on your PC indicates that data was uploaded OK.
• Verify that you created an account or logged into
an existing account at www.acu-link.com or in the
AcuRite app, and that you input the display's MAC
ADDRESS as a part of the account setup.
• Verify that the USB cable is securely connected to the
display AND to the PC.
• Verify the display is powered ON.
• Verify the PC that the display is connected to is
always powered ON.
• Verify the PC that the display is connected to is
always connected to the internet.
• Verify that the display's MAC ADDRESS is entered
correctly in the AcuRite Connect software on your PC.
• Verify that "Streaming" is enabled in the AcuRite
Connect software on your PC.
• Verify that the display's MAC ADDRESS is correct in
your www.acu-link.com and/or AcuRite mobile app
account.
• Follow on-screen troubleshooting steps in the AcuRite
Connect software.
• Check that the USB cable is securely connected to the
display AND to the PC's USB port.
• Restart the AcuRite Connect software.
• Unplug the USB cable from the PC for 1 minute, and
then plug the cable back in again.
• USB port may be malfunctioning, try using another
USB port.
14
Possible Solution