Faults And Troubleshooting - EcoFlow Smart Generator User Manual

5. Faults and Troubleshooting

Errors Content of Tips
Icon flashes
Unable
Oil Alert Indicator
to
stays on
start
Oil Alert Indicator
stays on
Icon stays on
Icon stays on
Icon flashes
Icon flashes
No
output
The icon stays on
The icon stays on
Communication failure: Communication failures may occur in two specific situations, as detailed below.
1) Normal failure: When the generator is connected to DELTA Max or DELTA Pro, if the generator goes
into sleep mode, a communication failure will occur. In this situation, press a button to activate the
generator and the communication failure will disappear.
2) Abnormal failure: If the communication failure does not disappear once the generator has been
activated or while the generator is running, this could indicate that the failure has been caused by a
problem with the generator.
If any alert occurs during the use of this product and if the alert icon does not disappear after the
foregoing methods are attempted or the product is restarted, please stop using it immediately.
If the above information still fails to solve your problem, please contact our professional service
personnel for further support.
Error Type
The fuel cap breather valve knob is in the
The Engine Switch is in the OFF position
Fuel system
The generator set was not properly
prepared for storage, or the gasoline was
not evacuated, or the quality of injected
The fuel filter is blocked. Carburetor faults,
ignition failure, or stuck valves, etc.
Low engine oil level. The engine oil alarm
Engine oil system
The spark plug is faulty, dirty or have
The spark plug has been moistened by the
Electrical system
Lack of battery power or the battery is
CO exceeding
specified standard
values
AC overload protection
DC overload protection
Over-temperature
protection temperature is too high or the load is too large
Battery over-
temperature temperature is too high or the load is too large
Possible Causes
OFF position
There is no fuel left
fuel was poor.
system may turn off the engine.
improper clearance
fuel (spilled outside the engine)
Communication failure
damaged
Poor ventilation
Load-related problems
Load-related problems
The air inlet is blocked or the ambient
The air inlet is blocked or the ambient
Recovery Methods
Turn the fuel cap breather valve knob
to "ON"
Turn the Engine Switch to "ON"
Refueling
Empty the fuel tank and carburetor and
refill with fresh fuel
Send the generator set to your service
dealer, or refer to the Service Manual
Add engine oil
Adjust the clearance or replace the spark
plug
Dry the spark plug with air and reinstall it
Send the generator set to your service
dealer, or refer to the Service Manual
Pull by hand to start or replace the battery
Turn off the generator and improve
ventilation
Remove the problem load, shut down and
restart
Remove the problem load, shut down and
restart
Check the air inlet or remove it from the high
temperature environment or reduce the load
Check the air inlet or remove it from the high
temperature environment or reduce the load
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