Pitney Bowes Relay 5000 Operator's Manual page 97

Table 5-6 Insertion Area/Envelope Flapper Area Problems
Problem
Stoppage in insertion
area or flapper area;
failure to insert.
SV63136 Rev. B
Cause
Outer envelope is skewed.
Envelope openers improperly
adjusted.
Envelope Fulls Size
Size Booklet
Flat No
Yes
Yes
Yes
Yes
No
Letter, n/a
DL, 6x9
na
and C5
*3 fingers if collation is thicker than 4 mm.
Inner Envelope Openers
Recommended 3 Finger Setting
Stoppages and Troubleshooting • 5
Action
Check side guides; incorrect adjustment
can cause skewing.
Refer to Adjusting Tray Side Guide for
instructions.
Perform setup adjustment. Refer to
Adjusting the Envelope Openers for
instructions.
The standard insertion finger configuration
is five fingers (three inner envelope
openers and two outer envelope openers).
The alternative configuration is three
fingers (three inner envelope openers).
To obtain the alternative configuration,
slide the fingers outside the envelope.
If the envelope is too wide to have the
fingers completely outside the envelope,
take the lower part of the fingers off.
Sheets
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Inner Envelope Openers
Recommended 5 Finger Setting
Insert/Small Recommended
Booklet Finger Setting
Yes 3
No 3
Yes 3
No 3
Yes 3
No 5
No 5
Yes 5*
5-9