Appendix B. Troubleshooting - Planet WNAP-7200 User Manual

APPENDIX B. TROUBLESHOOTING

This part provides solutions to problems usually encountered during the installation and
operation of the WNAP-7200.
The bridges can't successfully associate with each other:
To make sure the cables is connected properly.
To check the WNAP-7200 adapter's LED is on or not.
To check the both Frequency settings are on the same channel or not.
To check the data rate is matched with one and another through the statistic RSSI
display or the advance setting inside the Frequency setting.
To make sure you use the same encryption key on the both sides or during the bridge
link.
To check the Antenna is aligned appropriately before the Bridge's association.
If you experience the poor performance (high packet loss rate) during the bridge link,
it is better for to check the following items:
To check the range is still inside the Antenna range limitation or not.
To make sure the Antenna is aligned properly again.
To make sure if there is no any obstruction in the middle of Line-of-Sight (LOS).
To be sure there is no radio transmitter too close to the bridge s' Antennas and relocated
the Antennas if you have some around.
To check if you use too close frequency channels to cause the poor link and to set
another channel.
To ping one and another IP address to make sure it will reply or not.
If all recovery measures fail, the bridge still couldn't function properly and take this
action as what we recommend:
Do not open the bridge box by yourself.
Contact the technical support experts for the troubleshooting.
If you do open the bridge, you will lose the manufacture warranty.
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