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If Technical Support assistance is required, please prepare the following information
ready before you contact us:
A list of the product hardware (including revision levels), and a brief description of the
network structure.
Details of recent configuration changes, if applicable.
If it appears that more in-depth support is required, have the following information on
hand before seeking assistance:
What you were doing when the error occurred.
What error messages you saw.
Whether the problem can be reproduced.
The serial number of the product.
The firmware version and the debug information.
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