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Troubleshooting
This section explains the possible causes and actions to take when the scanner
does not scan an image in the expected manner.
When Scanning is not Performed as Expected.
The scanned image is dirty.
The scanned image is distorted or out of
position.
The scanned image is upside down.
The original image cannot be scanned.
Dirt sticks to the original.
• The Exposure Glass, the ADF Exposure Glass,
the Pressure Plate or the Document Roller is
dirty.
• Clean the Exposure Glass, the ADF Exposure
Glass, the Pressure Plate and the Document Roll-
er.
• The original was moved while being scanned. Do
not move the original during scanning.
• The original is not pressed flat against the Expo-
sure Glass. Make sure the original is pressed flat
against the Exposure Glass.
• Be sure to tightly align the guide of the Auto
Document Feeder (ADF) with the size of the orig-
inal.
• The original was placed upside down. Set the
original in the correct direction.
• The original was placed with the front and back
reversed. Set the original in the correct direction.
• When setting originals on the Exposure Glass,
place the side to be scanned face down; when set-
ting originals in the Auto Document Feeder
(ADF), load the side to be scanned face up.
• Make sure the locking switch is in the unlocked
position.
• Clean the Feed Roller, Document Roller and Doc-
ument Rolling Unit.
Troubleshooting
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