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Your problems solved
Can I check if my phone is connected?
Yes. If the light on the top left button is green
your phone is connected. If it's amber then it is
disconnected. First check if your broadband is
connected – the Hub's light would be blue. Any
other colour indicates an issue and should be
investigated. If it's blue then check if the phone
is connected to the wi-fi.
How do I check if my wi-fi is connected?
Press the settings button
, then select wi-fi
configuration, then wi-fi status. This will confirm
if the wi-fi is connected and the signal strength.
If the wi-fi is disconnected please follow the steps at
the start of the user guide to reconnect the phone
to your Hub via wi-fi.
My broadband is connected and wi-fi seems
ok, but I'm still having issues. What do I do?
Turn the wi-fi off and back on again using the
menu, this could recover the connection. Press
the settings button
, select network
configuration, then wi-fi configuration and
wi-fi on. Change to off and press set. This will
disconnect the wi-fi. After the phone returns
to the main menu, follow same steps and
change back to wi-fi on and set. The phone
will automatically re-connect to the wi-fi and
confirm the configuration.
I can make calls but people can't call me.
What's gone wrong?
Check if your handset is set to do not disturb.
Pressing clr DND will remove it.
My phone still isn't working
Don't worry. We should be able to help.
Call us on 0800 389 0537.
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