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USER GUIDE
6.4.0 | July 2019 | 3725-85476-003B
®
®
Polycom
VVX
Business IP Phones, OBi Edition
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
©
2020 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.

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Do you have a question about the Polycom VVX Series and is the answer not in the manual?

Questions and answers

Myrtle Smith
May 9, 2025

I have already reset the passcode from the factory setting. How do I change passcode on my voicemail from my current passcode?

0
1 comments:
Mr. Anderson
May 19, 2025

To change the voicemail passcode on a Poly VVX Series phone:

1. Enable the softkey.
2. Select "Wake Up Passcode."
3. Press the "Edit" softkey.
4. Use the dialpad to enter the desired passcode (default is "admin").
5. Press the "Save" softkey.

Note: This process changes the phone's wake-up passcode, not the voicemail passcode. Changing the voicemail passcode is not described in the provided context.

This answer is automatically generated

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Related Manuals for Poly Polycom VVX Series

Summary of Contents for Poly Polycom VVX Series

  • Page 1 Plantronics, Inc. (Poly — formerly Plantronics and Polycom) 345 Encinal Street Santa Cruz, California 95060 © 2020 Plantronics, Inc. All rights reserved. Poly, the propeller design, and the Poly logo are trademarks of Plantronics, Inc. All other trademarks are the property of their respective owners.

  • Page 2: Table Of Contents

    Contents Before You Begin....................6 Audience, Purpose, and Required Skills................6 Related Documentation.......................6 Getting Started with Polycom VVX Business IP Phones, OBi Edition..7 Product Overview........................7 Overview of Phone Hardware and Keys................7 VVX 150 Hardware....................7 VVX 250 Hardware....................9 VVX 350 Hardware....................11 VVX 450 Hardware....................13 Securing Your Phone with the Security Slot............
  • Page 3 Contents Reject Incoming Calls.....................30 Rejecting Calls with Do Not Disturb............... 30 Reject Anonymous Calls..................31 Transferring Calls......................32 Transfer a Call......................32 Cancel a Transfer....................32 Call Park and Call Pickup....................32 Call Forwarding......................... 33 Set Up Call Forward Unconditional................ 33 Set Up Call Forward Busy..................
  • Page 4 Contents Call History........................44 View Call History....................44 View Call Listing Detail...................45 Clear Call History....................45 Network Directories......................46 Refresh Network Directories.................. 46 Search Network Directories..................46 Using Speed Dial......................46 Set a Speed Dial Feature Key Number..............46 Set a Speed Dial Feature Key Number from Contacts...........47 Add a Speed Dial Entry..................
  • Page 5 Contents Change the Time Format..................57 Change the Date Format..................57 Backlight Intensity and Timeout..................57 Enable Dim Screen....................57 Set Dim Screen Delay.................... 58 Disable Dim Screen....................58 Adjust the Screen Brightness................. 58 Use a USB Flash Drive to Add a Personal Photo or Ringtone..........58 Change the Background Picture..................
  • Page 6 Contents Electronic Hookswitch....................... 68 Enable Electronic Hookswitch................68 Disable Electronic Hookswitch................68 Polycom VVX EM50 Expansion Modules............69 VVX EM 50 Expansion Module Hardware Features............69 Connect a VVX EM50 Expansion Module.................71 Connect an Additional VVX EM50 Expansion Module............72 Set a Speed Dial on Expansion Modules................72 Changing the Backlight Intensity on the Expansion Module..........

  • Page 7: Before You Begin

    Before You Begin Topics: • Audience, Purpose, and Required Skills • Related Documentation The Polycom VVX Business IP Phones, OBi Edition User Guide contains overview information for ® ® navigating and performing tasks on Polycom Business IP Phones, OBi Edition. ®...

  • Page 8: Getting Started With Polycom Vvx Business Ip Phones, Obi Edition

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Topics: • Product Overview • Overview of Phone Hardware and Keys • Phone Keys • Navigating VVX Business IP Phones, OBi Edition ® ® Before you use your Polycom business IP phone with OBi Edition, take a few moments to familiarize yourself with its features and user interface.
  • Page 9 Getting Started with Polycom VVX Business IP Phones, OBi Edition Figure 1: VVX 150 hardware features VVX 150 Hardware Feature Descriptions Reference Feature Feature Description Number Line keys Enables you to select a phone line, view calls on a line, or quickly call a favorite contact.

  • Page 10: Vvx 250 Hardware

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Reference Feature Feature Description Number Speakerphone key Enables you to place and receive calls using the speakerphone. Headset key Enables you to place and receive calls through a headset. Home key Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen.
  • Page 11 Getting Started with Polycom VVX Business IP Phones, OBi Edition Figure 2: VVX 250 hardware features VVX 250 Hardware Features Reference Feature Feature Description Number Line keys Enables you to select a phone line, view calls on a line, or quickly call a favorite contact. Reversible tab Secures the handset in the cradle when you position your phone stand at a high angle.

  • Page 12: Vvx 350 Hardware

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Reference Feature Feature Description Number Speakerphone key Enables you to place and receive calls using the speakerphone. Headset key Enables you to place and receive calls through a headset. USB port(s) Enables you to attach a USB flash drive or USB headset.
  • Page 13 Getting Started with Polycom VVX Business IP Phones, OBi Edition Figure 3: VVX 350 hardware features VVX 350 Hardware Feature Descriptions Reference Feature Feature Description Number Line keys Enables you to select a phone line, view calls on a line, or quickly call a favorite contact.

  • Page 14: Vvx 450 Hardware

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Reference Feature Feature Description Number Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. Mute key Mutes local audio during calls and conferences.
  • Page 15 Getting Started with Polycom VVX Business IP Phones, OBi Edition Figure 4: VVX 450 hardware features VVX 450 Hardware Feature Descriptions Reference Feature Feature Description Number Line keys Enables you to select a phone line, view calls on a line, or quickly call a favorite contact.

  • Page 16: Securing Your Phone With The Security Slot

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Reference Feature Feature Description Number Dialpad Enables you to enter numbers, letters, and special characters. You can also use the dialpad keys to select menu items that have index numbers. Mute key Mutes local audio during calls and conferences.

  • Page 17: Soft Keys

    Getting Started with Polycom VVX Business IP Phones, OBi Edition • Line keys • Feature keys Soft Keys Soft keys display along the bottom of the screen. Each screen uses up to four soft keys. If a function requires more than four soft keys, you can view the remaining soft keys.
  • Page 18 Getting Started with Polycom VVX Business IP Phones, OBi Edition List of Feature Keys and Their Functions Feature Key Stages Feature Description Call Lets you make or receive a single call. There must be an available and Appearance idle call key to make or receive a new call. Idle The VLKW shows the current call state.
  • Page 19 Getting Started with Polycom VVX Business IP Phones, OBi Edition Feature Key Stages Feature Description BLF (Busy Monitor the call state of another extension. A BLF key must be bound to Lamp Field) a service. Monitored call events include: Ringing: at least one •...
  • Page 20 Getting Started with Polycom VVX Business IP Phones, OBi Edition Feature Key Stages Feature Description Call Forward If the function is bound to a specific service, it's applied to incoming calls on that service only. Otherwise, it's applied system-wide to all incoming Off On calls.

  • Page 21: Navigating Vvx Business Ip Phones, Obi Edition

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Feature Key Stages Feature Description Hoteling This feature is also known as Hot Desking. The phone may be set up for temporary use by a guest, such as a visiting employee or temporary Logged Off worker.

  • Page 22: Calls Screen

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Procedure » Press Home to access the home screen. Calls Screen The Calls screen displays one or more active calls on your phone. It displays automatically when you place or receive a call. Use it to manage calls currently in progress. You can dismiss or hide the Calls screen at any time and continue your calls.

  • Page 23: Icons And Status Indicators

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Icon Call State Description Available Operations LED Pattern Holding User has placed the call on hold. End, Resume, Add to Slow blinking red Conf., Transfer, Blind Transfer Ended Call failed due to various reasons, such End(Remove the Call) Slow blinking green as invalid number, service not...

  • Page 24: Entering Characters

    Getting Started with Polycom VVX Business IP Phones, OBi Edition Entering Characters The phone uses this dialog for user input with a short title that indicates the requested information. An example is Enter Admin Password. A text icon at the lower right bottom indicates the current input mode. The phone supports four input modes: •...

  • Page 25: Logging In To Your Phone

    Logging In to Your Phone Topics: • Find the Phone IP Address • Access the Phone Native Web Portal • Use the Guest Login or Logout for Hot Desk Environments (Hoteling) You can log in to your phone through the device’s native web portal or through OBiTALK.com. Find the Phone IP Address Each phone must have a valid IP address to connect to the network and to communicate with other devices or cloud-based services.
  • Page 26 Logging In to Your Phone Procedure 1. Press the Hoteling feature key. 2. Enter user credentials.

  • Page 27: Audio Calls

    Audio Calls Topics: • Placing and Answering Audio Calls • Holding and Resuming Calls • End a Call • Ignoring or Rejecting Incoming Calls • Transferring Calls • Call Park and Call Pickup • Call Forwarding • Conference Calls VVX Business IP phones, OBi Edition enable you to place and answer SIP calls, ignore incoming calls from all or individual contacts, and manage calls.
  • Page 28 Audio Calls On-Hook Dialing You can enter a number before you lift the handset from the cradle using on-hook dialing (also called predialing). The predialed number might include one or more star code options. For example, if you enter *6714089991234 , the phone interprets each recognized star code as it parses the given number and applies them to the call.

  • Page 29: Answering Calls

    Audio Calls Procedure 1. Go to Contacts > Phone Book. 2. Select a contact. 3. Press the Edit Dial soft key. 4. Edit the prepopulated number using the dialpad. 5. Press the Dial soft key. Place a Call from an Expansion Module You can place a call using the line keys on expansion modules connected to supported VVX business IP phone, OBi edition.

  • Page 30: Holding And Resuming Calls

    Audio Calls Answer a Call When in a Call When you’re in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps and the Incoming Call screen displays. If you don't answer the call within 10 seconds, the Incoming Call screen disappears, and the Calls screen displays.

  • Page 31: Resume A Call On An Expansion Module

    Audio Calls Note: You cannot Resume function to assign to a feature key. Instead, use the Conference function. Resume a Call on an Expansion Module You can resume calls placed on hold by other contacts from your expansion module connected to supported VVX business IP phone, OBi edition.

  • Page 32: Reject Anonymous Calls

    Audio Calls Enable Do Not Disturb Do Not Disturb (DND) enables you to set your phone to automatically reject calls when you don’t want to be interrupted. Procedure 1. Select Home 2. Go to Preferences > Do Not Disturb. 3. Press the Enable soft key. 4.

  • Page 33: Transferring Calls

    Audio Calls Transferring Calls You can transfer a call to another contact and choose the transfer type you want to use for the call. Transfer a Call You can transfer a call to another contact and choose the transfer type you want to use for the call. Procedure 1.

  • Page 34: Call Forwarding

    Audio Calls Call Forwarding The phones support three styles of call forwarding: • Call Forward Unconditional - Forward all incoming calls. • Call Forward On Busy - Forward incoming calls when the phone is busy. • Call Forward On No Answer - Forward incoming calls when the calls aren't answered. You can configure each call forwarding option with a different destination number.

  • Page 35: Set Up Call Forward No Answer

    Audio Calls Set Up Call Forward No Answer Configures system-wide call forwarding on no-answer. Note that per-service call forward is also configurable under Voice Services. Procedure 1. Press Home 2. Go to Preferences > Call Fwd Busy. 3. Press the Edit soft key. 4.

  • Page 36: Add A Contact To A Conference Bridge

    Audio Calls Add a Contact to a Conference Bridge When using an external conference bridge, the conference bridge limits the conference size. Each person connects to the bridge individually, so you only see one connected call on your screen to the conference bridge.

  • Page 37: Shared Lines

    Shared Lines Topics: • Shared Line Appearance • Busy Lamp Field (BLF) All VVX business IP phones, OBi Edition support multiple shared lines. Your administrator can customize your phone so that multiple shared lines are enabled. Shared Line Appearance A Shared Line is a service account or extension installed on a group of phones. All phones on the shared line are notified when a phone uses that extension.

  • Page 38: Busy Lamp Field (Blf)

    Shared Lines Icon SCA State Description Available Operations LED Pattern Call Parked A call is parked against the Pick up the parked call. Medium blinking extension. in red Idle None of the sharing phones Seize the SCA to make an is using the SCA.
  • Page 39 Shared Lines Icon Event Description Available Operation LED Pattern Offline Monitored extension is Steady amber offline.

  • Page 40: Recording Audio Calls

    Recording Audio Calls Topics: • Record a Call • Pause a Recording • Resume a Recording • Stop Recording Some softswitch platforms (such as BroadSoft) support call recording features during a call. When the feature is available, the phone shows the call recording states in the Current Calls screen. Record a Call The phone allows you to record an active audio call.

  • Page 41: Stop Recording

    Recording Audio Calls Stop Recording You can stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. Procedure » Do one of the following: • Select Rec.Stop. •...

  • Page 42: Call Lists And Directories

    Call Lists and Directories Topics: • Managing Contacts • Customize the Phone Book Display • Contact Groups • Call History • Network Directories • Using Speed Dial • Showing the Contact Status with a Buddy List Your phone supports a local phone book, and lists of outgoing and incoming call history. The Contacts screen provides three tabs to manage and access entries: •...

  • Page 43: Add A Contact

    Call Lists and Directories Add a Contact After you add a contact to your phone book, you can choose how much information you want to enter for Braces are special characters reserved for use in digit maps. Don't use braces ({}) in onscreen names. Procedure 1.

  • Page 44: Delete All Contacts

    Call Lists and Directories Delete All Contacts You can delete all contacts from the phone book. Procedure 1. Go to Contacts > Phone Book. 2. Move the cursor out of the search bar and onto any contact. 3. Press the More soft key and select Remove All. 4.

  • Page 45: Delete A Group

    Call Lists and Directories 3. Enter the group's name. 4. Press the Save softkey. Delete a Group You can delete groups from the Groups tab. Procedure 1. Go to Contacts > Group. 2. Select a group, and press the Remove soft key. Add Contact to a Group You can add contacts to one or more of the groups on the Groups tab.

  • Page 46: View Call Listing Detail

    Call Lists and Directories 3. In the Call History screen, highlight the desired history list. 4. Press Enter Call an Entry from Call History List You can call people that are in your call history list even if they aren't a saved contact. The number has to be available in the call history to connect a call.

  • Page 47: Network Directories

    Call Lists and Directories Procedure 1. Press Home 2. Go to the Call History screen and press Enter 3. Press the Clear List soft key. Network Directories A network directory refers to a directory service offered by a service provider or your company. All the contacts in a network directory are stored on the server and are downloaded when the Network Directory App is running.

  • Page 48: Set A Speed Dial Feature Key Number From Contacts

    Call Lists and Directories Procedure 1. Press and hold down the feature key until the Speed Dial menu displays. 2. Go to the Name field. 3. Press the Edit softkey. 4. Enter the name you want for this speed dial key, and press the Save soft key. 5.

  • Page 49: Showing The Contact Status With A Buddy List

    Call Lists and Directories Procedure 1. Go to Settings > Speed Dials 99. 2. Highlight the speed dial entry you want to delete. 3. Press the Clear soft key. Showing the Contact Status with a Buddy List A Buddy List is a contact list with presence information. The phone supports Buddy Lists based on the XMPP standard and provides the option for a BroadSoft Buddy List.

  • Page 50: Buddy List Management

    Call Lists and Directories Procedure 1. Press the My Status soft key. 2. Select an option and press Enter Buddy List Management Basic Buddy List operations include: • Add a contact • Remove a contact • Add a group • Remove a group •...

  • Page 51: Broadcasting Messages

    Broadcasting Messages Topics: • Send a Group Page • Leave a Group Page • Enable Auto Answer Page • Disable Auto Answer Page • Join a Page Group • Leave a Page Group Group Paging enables you to send pages—one-way audio announcements—to contacts subscribed to a page group.

  • Page 52: Enable Auto Answer Page

    Broadcasting Messages Enable Auto Answer Page Enable to answer pages automatically. Procedure 1. Go to Preferences > Auto Answer Page. 2. Do one of the following: • Press Enter • Press the Enable soft key. 3. Press Home to exit Preferences and confirm your selection. Disable Auto Answer Page If disabled, your phone won't automatically answer incoming pages.
  • Page 53 Broadcasting Messages Procedure 1. Go to Preferences > Join Page Group 1. 2. Do one of the following: • Press Enter • Press the Disable soft key. 3. Press Home to exit Preferences and confirm your selection.

  • Page 54: Connecting To A Wireless Network

    Connecting to a Wireless Network Topics: • Add a Wireless Network • Enable a Wireless Network • Connect to a Wireless Network • Disconnect from a Wireless Network • Remove a Wireless Network You can connect an optional USB-enabled VVX business IP phone to a wireless network using the ®...

  • Page 55: Connect To A Wireless Network

    Connecting to a Wireless Network 4. Press the Enable soft key. Connect to a Wireless Network You can select a wireless access point to connect your phone to a wireless network. Procedure 1. Press Home 2. Go to Settings > WiFi. 3.

  • Page 56: Vvx Business Ip Phone Settings

    VVX Business IP Phone Settings Topics: • Choose a Theme for Your Phone • Set the Language • Disable Call Waiting • Time and Date Display • Backlight Intensity and Timeout • Use a USB Flash Drive to Add a Personal Photo or Ringtone •...

  • Page 57: Set The Language

    VVX Business IP Phone Settings Set the Language You can set the language on the phone display. The default language is English - US. There are several preloaded languages on the phone. If you want to use a custom language, contact your system administrator. •...

  • Page 58: Time And Date Display

    VVX Business IP Phone Settings Time and Date Display The time and date display in the center of your screen. Change the Time Format You can change the appearance of the time display. The phone currently supports both 12 and 24-hour formats. Procedure 1.

  • Page 59: Set Dim Screen Delay

    VVX Business IP Phone Settings Set Dim Screen Delay You can set the amount of time the phone must be idle before the screen dims. Procedure 1. Press Home 2. Go to Preferences > Dim Screen Delay. 3. Press the Edit softkey. 4.

  • Page 60: Change The Background Picture

    VVX Business IP Phone Settings Procedure 1. Attach a USB flash drive to the USB port on your phone. 2. Go to Settings > Storage. 3. Press the soft key to select the USB flash drive. 4. Press the Explore soft key. 5.

  • Page 61: Set The Screen Saver Wait Time

    VVX Business IP Phone Settings You can stop the screen saver at any time by pressing any key or lifting the headset. Procedure 1. Press Home 2. Go to Preferences > Screen Saver. 3. Press Enable soft key. 4. Press Home to exit Preferences and confirm your selection.

  • Page 62: Create A Screen Saver Passcode

    VVX Business IP Phone Settings Create a Screen Saver Passcode You can require a passcode to reactivate your phone from the screen saver. Procedure 1. Press Home 2. Go to Preferences > Require Passcode on Wake Up. 3. Press the Enable softkey. 4.

  • Page 63: Set A Ringtone For Individual Contacts

    VVX Business IP Phone Settings Procedure 1. Press Home 2. Go to Preferences > Default Ringtone. 3. Press the Edit soft key. 4. Use the up and down directional keys to browse the available ringtones loaded in the phone. Press the Play soft key to sample the highlighted ringtone. 5.

  • Page 64: Enable Acoustic Fence

    VVX Business IP Phone Settings Procedure 1. Press Home 2. Go to Preferences > AEC RJ9 Headset. 3. Press the Disable soft key. 4. Press Home to exit Preferences and confirm your selection. Enable Acoustic Fence Acoustic Fence suppresses background noise while you are on a call, which enhances audio quality for call participants.

  • Page 65: Disable Dialing Autocomplete

    VVX Business IP Phone Settings Procedure 1. Press Home 2. Go to Preferences > Enhanced Dialer. 3. Press the Enable soft key. 4. Press Home to exit Preferences and confirm your selection. Disable Dialing Autocomplete With dialing autocomplete disabled, the phone doesn't show a list of numbers that partially match the entered digits.

  • Page 66: Pack Calls On Display

    VVX Business IP Phone Settings You can preview some available fonts. When you select a font, the list of available fonts changes to the selected font. You cannot preview some fonts. 6. Press the Reboot soft key. Pack Calls On Display When you enable Pack Calls On Display, the call information windows for multiple calls display in their entirety, making full use of the screen.
  • Page 67 VVX Business IP Phone Settings 3. Press the Enable softkey. 4. Press Home to exit Preferences and confirm your selection.

  • Page 68: Phone Accessories

    Phone Accessories Topics: • Using a Headset with Your Phone • Change the Preferred Audio Device • Change the Preferred Headset Device • Electronic Hookswitch VVX business IP phones, OBi Edition support accessories that you can use to extend your phone’s capabilities.

  • Page 69: Change The Preferred Headset Device

    Phone Accessories 2. Go to Preferences > Preferred Audio Device. 3. Press Enter to toggle the preferred audio device. 4. Press Home to exit Preferences and confirm your selection. Change the Preferred Headset Device You can change which headset (RJ9 or USB) to use when you press the headset button. The phone automatically detects the presence of a headset.

  • Page 70: Polycom Vvx Em50 Expansion Modules

    Polycom VVX EM50 Expansion Modules Topics: • VVX EM 50 Expansion Module Hardware Features • Connect a VVX EM50 Expansion Module • Connect an Additional VVX EM50 Expansion Module • Set a Speed Dial on Expansion Modules • Changing the Backlight Intensity on the Expansion Module •...
  • Page 71 Polycom VVX EM50 Expansion Modules Figure 5: VVX EM 50 Hardware Features VVX EM 50 Hardware Description Reference Feature Feature Description Number Line keys Selects available line key contacts, functions, and assignments. Bracket Secures the expansion module to the phone. USB plug Connects the expansion module to the phone.

  • Page 72: Connect A Vvx Em50 Expansion Module

    Polycom VVX EM50 Expansion Modules Reference Feature Feature Description Number Line key LED indicators Indicates a line or busy lamp field contact's status. The following lists the LED Indicator behaviors shown on the expansion modules: • Solid Green—Indicates an active call in progress. •...

  • Page 73: Connect An Additional Vvx Em50 Expansion Module

    Polycom VVX EM50 Expansion Modules Connect an Additional VVX EM50 Expansion Module You can connect up to two VVX EM50 expansion modules to a VVX 450 business IP phone. Note: When you connect expansion modules to a VVX 450 phone, you can connect additional USB devices to the rear port of the phone and the side port on the second connected expansion module.

  • Page 74: Changing The Backlight Intensity On The Expansion Module

    Polycom VVX EM50 Expansion Modules Changing the Backlight Intensity on the Expansion Module When you change the backlight intensity settings on your VVX phone, the backlight on your connected expansion module automatically changes to match the new settings. Related Links Backlight Intensity and Timeout on page 57 Navigate Expansion Module Paging...

  • Page 75: Accessibility Features

    Accessibility Features Topics: • Features for Hearing-Impaired Users • Features for Mobility-Impaired Users • Features for Vision-Impaired and Blind Users Polycom products include a number of features to accommodate hearing-, vision-, mobility-, or cognitively-impaired users. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features of the phone.

  • Page 76: Features For Mobility-Impaired Users

    Accessibility Features Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users. Accessibility Features for Mobility-Impaired Users Accessibility Feature Description Auto-answering You can enable the phone to auto-answer calls.
  • Page 77 Accessibility Features Accessibility Feature Description Tactile-discernible number, feature, and navigation Keys on the phone console are discernible by their size and keys shape. Illuminated feature keys Many feature keys illuminate when activated to alert you when a feature is enabled.

  • Page 78: Maintaining Vvx Business Ip Phones, Obi Edition

    Maintaining VVX Business IP Phones, OBi Edition Topics: • Clear Downloaded Temporary Data • Reboot the Phone • Product Information • Reset the Phone to Factory Defaults • Updating the Phone Firmware When the phone isn’t operating properly, you can investigate or troubleshoot issues along with other tasks your administrator may ask you to perform.

  • Page 79: Reset The Phone To Factory Defaults

    Maintaining VVX Business IP Phones, OBi Edition Entries under Product Information Product Information Example Values IP Address 192.168.15.196 Model VVX 450 OBi number 723 475 355 MAC Address 9CADEFB00012 WiFi MAC Address 00E04C3C2AFC Serial Number 88M08NAZZZZj Software Version 6.0.0 (Build: 4526.1311) Hardware Version Customization Status Generic...

  • Page 80: Update Firmware Directly In The Phone

    Maintaining VVX Business IP Phones, OBi Edition Procedure 1. Dial ***. 2. Press 6. 3. If a firmware update is available, press 1 to continue. 4. Hang up. The download and update process begins. Update Firmware Directly in the Phone You can update your phone's firmware using the phone user interface (UI).

This manual is also suitable for:

Obi seriesPolycom vvx 150Polycom vvx 250Polycom vvx 350Polycom vvx 450

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