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Configuring the Yeastar
TG200 Device for
TopView® Voice Notification
Updated July 8, 2021
View the latest version of this document:
If this document is available through your TopView installation or was previously downloaded you can
view the latest version here.
Recent updates:
•
July 8, 2021
o Blacklist information and firewall rule to allow local IPs
o Updated recommended codecs
•
June 21, 2021
o Redundancy information added for single TG device or multiple TG devices
•
June 17, 2021
o First release of document
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Table of Contents
Related Manuals for Yeastar Technology TG Series
Summary of Contents for Yeastar Technology TG Series
- Page 1 Configuring the Yeastar TG200 Device for TopView® Voice Notification Updated July 8, 2021 View the latest version of this document: If this document is available through your TopView installation or was previously downloaded you can view the latest version here. Recent updates: •...
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Page 2: Table Of Contents
Contents What is the Yeastar TG Series? ........................4 Yeastar TG200 User manual ........................4 TG 200/400/800/1600 ..........................4 Get the 4G/LTE device ..........................5 SIM Card ................................ 5 Initial connection ............................6 Using this document ............................. 7 Icons ................................7 Warning: Apply button .......................... - Page 3 Cellular signal ............................23 DTMF mode ............................23 Turn off keypress sounds – Mobile device ..................23 Turn on/off VoLTE on mobile phone ....................23 Try a specific VOIP Codec ........................24 Yearstar DMTF resources ........................24...
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Page 4: What Is The Yeastar Tg Series
TG 200/400/800/1600 The TG series devices can support from 2 to 16 SIM cards. The features of the devices are the same. This document refers to the TG200 device which is the one used for testing. We do not recommend and have not tested the TG100 device because it does not support 4G LTE. -
Page 5: Get The 4G/Lte Device
Get the 4G/LTE device The TG200 device has a few models. Older models may not work with the latest 4G LTE carriers. There is a module/radio in the device that will tell you what is supported (2G/3G/4G) but unfortunately this information is only available through a terminal session to the device (Yeastar support can assist). The 4G/LTE device is officially model “TG200L”... -
Page 6: Initial Connection
Initial connection The default IP address of the TG200 is 192.169.5.150. If you connect your computer/laptop ethernet cable to the device, you should be able to connect to the device if you configure your network adapter IP address as 192.169.5.100 /255.255.255.0 •... -
Page 7: Using This Document
Using this document Icons This manual refers to locations in the Web UI as X > Y > Z where X is the name of one of the icons in the upper right of the Web UI Warning: Apply button As you make changes in the Web UI you will frequently see a [Save] button. -
Page 8: Change The Ip Address Of The Tg200
Change the IP address of the TG200 • Our test network is 192.168.1.X with Gateway/DNS as 192.168.1.1 o We set the IP address of the TG 200 to 192.168.1.238 • System > Network Preferences > Network settings o Leave as “Static IP Address” o Enter your static IP address for the device o Enter gateway and DNS Server for your network •... -
Page 9: Add Firewall Rule For Topview Machine
Add firewall rule for TopView machine The TopView machine may frequently connect to the TG200 device. The TG200 firewall may add the TopView machine to a blacklist due to these connection attempts. Therefore, you should add a firewall rule to always allow connections from TopView. System >... - Page 10 Click [Add Rule] to add a new rule • Enter a Name and Description • Protocol: BOTH • Port: 1 : 65535 • IP: allow access from all local IPs : A.B.C.0 / 255.255.255.0 o Example: our TG200 IP address is 192.168.1.238 so we entered 192.168.1.0 / 255.255.255.0 •...
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Page 11: Date And Time
Date and Time System > System Preferences > Date and time • Set time zone • Set daylight savings time: Automatic • Enable automatic time sync o This requires that you set the correct DNS/Gateway in the network settings • Save/Apply Changes/[Reboot Now]... -
Page 12: Firmware
Firmware Check current firmware version Status > System Status > System Info • Check the latest version of the firmware https://www.yeastar.com/firmware-download/ • Right-click the BIN button and copy the address Update firmware: • System > System Preferences > Firmware update •... -
Page 13: Insert Sim Card Into Slot 1
Insert SIM card into slot 1 The red light next to the SIM slot will be solid once it has registered the SIM with the cellular carrier. • Status > System Status > Trunk Status • Verify signal and carrier •... -
Page 14: Mobile Trunk(S) For Cellular
Mobile Trunk(s) for cellular Gateway > Mobile list > Mobile list A Mobile Trunk is a single SIM trunk (SIM1 or SIM2). If you only have a single SIM card, only a single outgoing call can occur at a time. Multiple SIM cards If you have multiple SIM cards in the TG200, you can create a Mobile Group –... -
Page 15: Account/Voip Trunk
Account/VOIP Trunk An account is a SIP extension that can be used by TopView to connect to the TG200 to make outgoing calls. In the TG200 they call these extensions “VOIP Trunks” of type “Account” Gateway > VOIP settings > VOIP Trunk The TG200 has 2 default accounts named Account1 and Account2 You can use either of these accounts/extensions from TopView or you can create a new account/extension. -
Page 16: Route (Ip To Mobile)
Route (IP to Mobile) The route is used to route the account/extension (TopView via IP connection) to the SIM or SIMs to use for a phone call. Gateway > Routes Settings > IP to Mobile The route connects the IP client (TopView) to the cellular trunk for the SIM A default route should exist to route Account1 to Trunk1 (SIM slot 1) If you created a mobile group for multiple SIMs, you can assign the group to the route for Account1... -
Page 17: Make A Test Call From Topview
Make a test call from TopView Run the TopView Configurator. Select “Voice Notification” from the left menu then [Configure] • SIP Server host/IP: the static IP address assigned to the TG200 • User name and Authorization name: the account/extension number •... -
Page 18: Yeastar Tg200 Redundancy
Yeastar TG200 Redundancy TopView supports redundancy for VOIP/SIP allowing the user to specify a primary and failover SIP Server or extension. Single device redundancy Single device redundancy allows the user to configure a single TG200 device that will failover to a second SIM card if the primary SIM card is unable to make calls. -
Page 19: Multiple Device Redundancy
Multiple device redundancy Multiple device redundancy allows the user to configure two TG200 devices. TopView will failover to the second device if the primary device is unable to make calls. Configure the two TG200 devices • Single SIM o Gateway > Mobile List > Mobile List o Trunk for SIM1 (e.g., Trunk1) •... -
Page 21: Technical Topics - Tg Series
Technical topics – TG Series Unable to connect after previous successful connection Symptoms: • You were previously able to connect to the TG200 device (SIP and/or Web UI) but can no longer connect • Ping of the TG200 IP address fails Assuming that the device is alive and on the network, your IP may have been blacklisted if you did not create a firewall rule to allow all connections from TopView. -
Page 22: Call Connected State
If your calls are not reaching the connected state, try to enable or disable VoLTE for the SIM/radio. See “Enable VoLTE (optional)” Automatic, periodic reboots The TG series device can be configured to automatically restart itself every day, week, or month. Status > System Preferences > Reset and Reboot Manual reboot of one SIM/cellular radio You can reboot each SIM/cellular radio if you are having issues with a SIM or registration. -
Page 23: Dtmf Detection
DTMF detection TopView supports access codes and alarm acknowledgement using the phone keypad. This key press sends a DTMF code back to TopView. The following section provides information to improve DTMF/tone detection. Cellular signal Ensure that you have a good cellular signal. A poor signal is more likely to have DTMF issues. o Status >... - Page 24 Try a specific VOIP Codec A VoIP codec is a technology that determines the audio quality, bandwidth, and compression of VOIP phone calls. Instead of using the default codecs you can force TopView and the Yeastar to use a specific codec.
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