Table of Contents
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Chapter 3 Troubleshooting
Symptom
Test print can be produced but
not from the network port.
Test print can be produced and
all ports are good, but user jobs
cannot be printed.
Troubleshooting Flowchart for Removing Print Troubles
Can be printed
out from other
computers.
HD-103
is installed.
3-2 IP-421 PRINT CONTROLLER
Possible causes
The network card is inactive or
not installed properly.
Some software error has hap-
pened.
Yes
No
Can be printed out
Yes
after having formatted
the hard disk.
No
Can be printed out
after having rewritten the
Compact Flash ROM.
No trouble in
operation test with the
copier in its 36 mode.
Try to find the
cause of the trouble
in the copier.
Examine the network card. Check
all connectors. Replace the net-
work card as necessary.
IP-421's software or application
program has something wrong.
Save the file, which failed to be
printed, in the disk and analyze
the problem by suitable means.
Remove the driver,
then reinstall it.
Yes
Normal Condition
No
Yes
Normal Condition
No
Yes
Replace the
controller board.
No
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Table of Contents
Troubleshooting
